Contents
Overview and what “customer service number” actually means
Curves is a franchised fitness brand for women founded in 1992; at its peak around 2005 it operated roughly 10,000 clubs across more than 90 countries. Because Curves is primarily a franchise network, there is no single universal phone number that handles every issue for every club. “Customer service number” can therefore mean three different things: the local club phone for day‑to‑day membership issues, the franchise owner or regional support number for contractual disputes, and the corporate/brand support channel for brand issues, digital platform problems or franchise compliance questions.
Most useful outcomes—billing corrections, membership changes, freeze/cancellation, schedule questions—are resolved by calling the local Curves club first. For anything outside the local club’s authority (e.g., website login problems on curves.com, franchise complaints), the member should escalate to the official brand channels and the franchise disclosure contact listed on the franchise agreement. The official Curves website (https://www.curves.com) is the authoritative starting point to locate club contact details and corporate support links.
How to find the correct phone number (step-by-step)
Find your local club phone and address quickly: go to https://www.curves.com and click “Find a Club” or visit https://www.curves.com/find-a-club. Enter your ZIP code or city and state; results return club name, street address, phone number, hours and often the owner/manager name. If you prefer mobile, Google Maps and Apple Maps generally show the same local phone number and hours; verify by matching the address on curves.com to avoid outdated Google listings.
If you cannot reach the local club or the number on curves.com is out of service, use the “Contact Us” or “Support” links on curves.com to open a web ticket or find corporate email forms. When the matter is platform related (app, online billing portal), expect centralized support to escalate to technical staff; standard response time is typically 48–72 business hours for initial contact and up to 10–14 business days for a full resolution depending on complexity.
Information to have before you call
- Membership account details: full name on account, membership ID (if printed on card), date you joined and club name—this reduces verification time to under 2 minutes.
- Billing specifics: last 3 transaction dates and amounts (bank/credit card), membership start/end dates, whether auto‑pay is set up with club or corporate processor.
- Documentation: a scanned copy or photo of your signed contract (initial term, renewal clauses), receipts for enrollment fees, and any written cancellation requests previously sent (email/text timestamps).
What to ask and say when you reach customer service
When you call, lead with a concise purpose: “My name is [X], I’m a member at [Club name] at [city, state], my account number is [#], and I need to [cancel/freeze/dispute charge/resolve online login].” This immediately routes the call to the right queue. If you are calling the local club, ask for the manager or owner. If you reach an automated agent, press the option for “Membership/Billing” or “Technical Support” depending on issue.
Use this scripted template for cancellations or disputes: 1) State the requested action with effective date, 2) Reference contractual clause or state cancellation law if known, 3) Request written confirmation and a reference number, and 4) Ask how long until any refund or stop to billing will take and by what method it will be issued. Record the representative’s name, date/time, and confirmation number—this is essential if you later need to escalate to a bank chargeback or state consumer office.
Escalation pathways and practical timelines
If the local club cannot or will not resolve your issue, escalate in this order: (1) request to speak to the franchise owner; (2) submit an online support ticket via curves.com “Contact” page; (3) if unresolved, file a dispute with your bank/card issuer (typically within 60–120 days of the disputed charge); (4) file a complaint with your state attorney general’s consumer protection division or local Better Business Bureau (BBB.org). Document every step with dates and copies of all written correspondence.
Typical timelines to expect: local club resolution — 24–72 hours; brand/corporate support response — 48–72 hours for acknowledgement and up to 10–14 business days for a full resolution; bank chargeback/billing dispute — 30–90 days. Refunds, when approved, commonly appear on your card within 7–14 business days but can take up to 45 days depending on the payment processor.
Practical tips, fees and contract realities
Membership pricing at Curves varies widely by club and region. Typical monthly dues in the U.S. range from about $25 to $60 per month depending on promotions, and initial enrollment fees commonly range from $0 (promotional) to $99. A specific club in a major metro can be on the higher end; rural or small‑town clubs are often lower. Always request a written itemization of any enrollment fee, monthly dues, promotional discounts, and cancellation penalties before signing.
Many contracts contain auto‑renew clauses requiring written cancellation with 30 days’ notice—some states regulate how auto‑renewals must be handled, so retain your signed copy and note the exact effective date to avoid unexpected charges. If you are disputing an automatic withdrawal, notify both the club and your bank immediately and send a follow‑up certified letter to the club’s mailing address (found on curves.com or your contract) to create a paper trail.
