Curri Driver Customer Service Number — Practical, Professional Guidance

Overview: Where the driver customer service number sits in Curri’s workflow

Curri is an on-demand logistics platform used primarily by contractors, distributors, and suppliers to move construction materials. Drivers are dispatched through the Curri app and typically have direct contact information available to the shipper and receiver inside each booked delivery. Because Curri functions as both a marketplace and dispatch system, the “driver customer service number” you need can be either the driver’s direct cell number (for immediate, delivery-level coordination) or Curri’s centralized support channels (for billing, claims, and operational escalations).

In practice, most real-time problems — gate codes, offload instructions, immediate re-routes — are resolved by calling or texting the driver directly. For billing disputes, claims for damage, or questions about platform fees, you will use Curri’s official support channels through the Curri app, the Curri website (https://curri.com), or the Help/Support section inside the dashboard.

How to find the driver/customer service number (step-by-step)

Open the Curri app or the Curri web dashboard and go to the specific delivery or order. On every active delivery page you will typically see the assigned driver’s first name and either a masked phone number or a button labeled Call Driver / Message Driver. The app exposes the driver’s real-time number only for the duration of the job to protect privacy and to facilitate on-site coordination.

If the app does not show the driver number (for example, completed or archived jobs), use the in-app Help or Contact Support button to request driver contact. When you submit that request include the delivery ID, date/time, pickup and drop-off addresses, and a one-line summary of the issue — support teams usually respond within business hours and can supply the driver’s reachable contact information if operationally allowed.

What to prepare before calling: data, documentation, and timings

Preparing concise, exact details reduces call time and speeds resolution. Have the delivery ID (often a 6–12 character alphanumeric code), the scheduled delivery date and time, pickup and delivery addresses, and the driver’s name as shown in the app. Also prepare photographic evidence for damage or incorrect loads, timestamps, weight tickets or bills of lading, and any invoice numbers or payment receipts tied to the load.

Expect response and resolution timelines to vary by issue type: on-site coordination (gate codes, directions) is immediate; small service corrections (re-schedules, missed stops) usually take 24–48 hours; claims for damage, shortages, or refunds are investigated over 3–14 business days depending on documentation and carrier investigation requirements. Document every interaction (date/time, name of support rep, summary of outcome) for escalation if needed.

Common issues and exact actions to take

For blocked access or gate code problems, call or text the driver immediately using the in-app contact. Provide concise, actionable instructions (gate code, alternate entrance, onsite contact name and cell). If the driver cannot access the site, request a photo of the blockage and log the event in the Curri delivery notes so the platform has a timestamped record.

For billing disputes, collect the delivery ticket, invoice, and photos of the delivered material before contacting Curri support. Submit these attachments through the Help/Support form in the app or website; include amounts and the specific line items you dispute. Curri’s business support teams typically acknowledge a claims packet within 24 business hours and will provide a case number for ongoing tracking.

Two compact, high-value checklists

• What to have on a support call or in a claims submission: delivery ID, driver name, pickup/drop addresses, timestamps, photos of damage/shortage, invoice/receipt, insurance or LTL bill of lading if applicable, and a preferred resolution (refund, re-delivery, credit). Submitting everything at once shortens investigation time by 30–60%.
• Immediate actions for on-site problems: call driver directly (in-app), photograph the situation, leave clear offload instructions for the driver (including pallet placement and stacking limits), and update the delivery notes in Curri so both driver and dispatch have a persistent record.

Escalation path and resolving persistent issues

If initial support responses are unsatisfactory, escalate by asking for a case number and the specialist’s name, and then request an estimated timeline for resolution. Use the app’s support ticket thread as your primary record. If the platform’s in-app response window has passed, request escalation to a supervisor or the Curri business accounts team if you manage multiple accounts — enterprise accounts typically have a dedicated account manager with faster SLAs.

If there is a severe loss (significant damage, missing materials valued at $1,000+ or safety incidents), document everything and make an insurance claim with your carrier while simultaneously filing a claim through Curri. Maintain copies of all communication and be prepared to share GPS/proof-of-delivery logs — these are the evidence most carriers and Curri use to adjudicate disputes.

Practical scripts and closing tips

Use short, precise language when calling: open with “This is [Name] with [Company]; delivery ID [XXXX]; I’m calling about [specific issue].” State your desired outcome (refund, re-delivery, location change) and the deadline by which you need it resolved. Ask the representative for the ticket/case number and expected SLA.

Finally, save the Curri website (https://curri.com) and the Help/Support section in your browser or phone. Keep a folder with delivery documents and photos for 30–90 days after each job; many claims are discovered within that window, and having immediate access to records reduces resolution time and increases the likelihood of a favorable outcome.