Curri customer service number — expert guide to finding, using and escalating support

Overview: why the customer service number matters

When you book an on-demand materials delivery through Curri, the customer service number is the fastest route to resolve time-sensitive issues: missed deliveries, billing discrepancies, driver reroutes, or safety incidents. For construction sites and vendors, a single unresolved delivery can stall a job; having the correct contact point and knowing what to say reduces downtime and cost.

This guide explains where to find Curri’s official contact points, how to use them effectively, what information to have ready when you call or chat, and how to escalate a case if it isn’t resolved within standard operational windows. It is written for site supervisors, purchasing managers, dispatchers and accounts payable personnel who rely on rapid, documented resolution.

Primary official contact channels

Curri’s central online presence is the company website: https://www.curri.com. The website contains the contact form, account login for enterprise customers, product and service details, and links to the driver and customer apps on iOS and Android. For most urgent on-the-road problems, the in-app Help or live chat (when available) is the fastest method; it connects your order ID to the agent immediately and provides driver and GPS details to the support agent.

Phone support is typically handled differently depending on customer type: retail/on-demand users are routed through in-app or web chat first; enterprise or account customers often have a dedicated account manager or a phone escalation path. If you are a frequent shipper, ask your sales representative for the direct enterprise support line and the account manager’s mobile number; that direct line is commonly available as part of negotiated service level agreements (SLAs).

How to locate Curri’s customer service number quickly

Don’t rely on web searches alone—official contact details should come from Curri’s authenticated channels. The fastest sources to find a current phone number or direct contact are your booking confirmation email, the invoice or bill of lading, the order details screen in the Curri app, or the account portal (if your organization has one). These documents usually include the dispatcher or operations line that handled the job.

If you cannot find a number in your documentation, use the website contact form (https://www.curri.com/contact) or the in-app Help. For time-sensitive issues that are already en route, use the order’s “contact driver” or “contact support” button inside the app so the agent receives the order ID automatically.

• Where to check first: order confirmation email (subject contains your order ID), invoice/BOL footer (look for “Operations” or “Dispatch” phone), Curri mobile app → Orders → Help, or the company’s Contact page at https://www.curri.com/contact.
• If you have an account manager: request the dedicated phone line and escalation contact during onboarding; add those numbers to your team’s procurement playbook.
• For recurring deliveries: ask for a standing phone escalation procedure and documented SLA (response time, credits/penalties for delays).

What to prepare before you call customer service

Efficiency depends on what you bring to the call. At minimum have the Curri order number (format usually shown as # followed by digits on confirmations), the pickup and delivery addresses (including site contact and gate/call-in instructions), the exact line items or SKUs involved, and any timestamps or photos showing the issue (damage, incorrect quantity, blocked access). These items reduce back-and-forth and speed up validation for refunds or damage claims.

Also prepare billing documentation: the invoice number, the last four digits of the payment method (if relevant), and the purchase order number from your company. For scheduling changes, identify acceptable delivery windows and whether unloading labor or equipment (forklift, crane) will be provided; these operational constraints often affect rescheduling options and fees.

• Essential call checklist: Order ID, invoice number, pickup/delivery addresses, PO number, driver name or vehicle number (if provided), clear photos of damage or mismatch, preferred resolution (refund, replacement, re-delivery), and a contact phone/email for follow-up.
• Optional but useful: site authorization documents, proof of access fees paid, and timestamps from jobsite logs that correlate to the incident.

Common issues, expected response times and escalation path

Typical issues include late arrival, incomplete delivery, damaged materials, billing disputes and scheduling errors. Best practice is to report the problem immediately via the app or call the dispatcher shown on your confirmation. For on-demand deliveries during business hours, expect an acknowledgement within 1–2 hours; many operational teams aim for a resolution or next-step within 24–72 hours depending on complexity.

If initial support does not resolve the issue, document the case number, the name of the agent you spoke with and the promised timeline. Escalate to an account manager for enterprise customers—or request a supervisor when contacting general support—if you do not receive the promised follow-up. For formal disputes (billing or damage requiring credit), Curri and similar carriers typically require photographic proof within 24–48 hours and a written claim submitted through the portal or support email.

For safety incidents or accidents, insist on an incident report and request the driver’s insurance and vehicle details. These cases often trigger separate investigations and can take longer; ask for estimated timelines and a case reference to track status.

When to request enterprise support or legal escalation

Request enterprise-level support when your monthly spend or volume justifies a dedicated SLA—this often starts when companies exceed a few dozen shipments per month or when on-site delivery complexity is high (crane lifts, multiple stop drops, heavy equipment). Enterprise contracts can include guaranteed response times, credits for missed SLAs, and dedicated phone lines for 24/7 escalation.

If you face repeated service failures that cause measurable project delays or direct financial loss, gather documented evidence (invoices, timestamps, emails, work logs) and follow the escalation instructions provided in your service agreement. If no agreement exists, request written commitments from Curri support and consider involving your purchasing or legal team to negotiate remedies.

Quick reference and resources

Official website: https://www.curri.com — start here for the contact form, support documentation, and account portal. Use the Curri mobile app (search “Curri” in the Apple App Store or Google Play) to access order-specific support and live tracking quickly. Your booking confirmation and invoice are the most reliable sources for the operational contact line assigned to your shipment.

If you need immediate assistance but cannot find a phone number, submit a support request through the website contact form and include the order ID and a clear description of urgency; mark the subject line with “URGENT: On-route delivery” to prioritize triage. Keep a permanent record of the support case numbers and agent names in your procurement system for audit and follow-up.