CrossCountry Mortgage — How to find and use the customer service phone number

Quick overview and why accuracy matters

Contacting CrossCountry Mortgage (the company you borrowed from or that services your loan) by phone is often the fastest way to resolve payoff requests, loss-mitigation inquiries, escrow questions, payment posting problems, and document requests. Because mortgage servicer phone numbers change by department, state, and whether CrossCountry or a sub-servicer handles your loan, the single most reliable source for the correct phone number is your monthly mortgage statement or the servicer contact page on the company’s official website (https://www.crosscountrymortgage.com/contact-us).

Providing the wrong number or calling a general corporate line can cost you time and create authentication delays. Before you call, verify the number printed on your statement, your loan payoff letter, or the secure borrower portal. If you do not have a statement at hand, use the company’s official “Contact Us” page rather than third‑party directories; this reduces the risk of outdated or spoofed numbers.

Where to find the exact customer service phone number

There are three authoritative places to find the current CrossCountry Mortgage phone number: (1) the top of your monthly mortgage statement (servicer phone and account number are printed there), (2) the secure borrower portal after you log in to your account at crosscountrymortgage.com, and (3) the official Contact Us page at https://www.crosscountrymortgage.com/contact-us. If multiple numbers appear (for example, “Customer Service,” “Loss Mitigation,” “Payoffs”), choose the number that matches your purpose to speed routing.

If you cannot access a statement or portal, use certified mail or the company’s official online contact form to request the correct phone number for your loan. Do not rely on search-engine snippets or social-media posts for a servicing phone number; scammers sometimes display fake numbers that impersonate mortgage servicers. When in doubt, log into your account or check the contact information printed on settlement documents (HUD-1/Closing Disclosure).

What to have ready when you call

Efficient phone calls require a short packet of information. Pull your loan number, property address, last payment date, last four digits of your Social Security Number (SSN), and the exact dollar amount of your most recent payment or escrow balance. This allows the representative to authenticate you quickly and locate the correct loan file. Typical verification will include one or two identity questions plus matching the borrower name and property address.

Be prepared to record a reference or confirmation number during the call and to ask for the rep’s name, extension, and the estimated resolution timeline. If you need a payoff statement, ask for a written payoff mailed or emailed and the payoff’s expiration date; payoff quotes are commonly valid for a limited period (industry standard: 7–15 days) and will include a per‑diem interest amount to the payoff date.

Documents and details to have (packed checklist)

• Loan number and property address (primary identifiers used by servicers).
• Borrower name, last four SSN digits, date of birth — for rapid authentication.
• Last mortgage statement, date and amount of last payment, and payment method (check, ACH, online); this helps resolve posting disputes.
• If requesting loss mitigation or modification: hardship letter, proof of income (pay stubs W‑2s), bank statements (30–60 days), and a completed application if required.
• If disputing fees or escrow: escrow analysis, tax/insurance invoices, and correspondence dates to create an audit trail during the call.

Typical issues callers ask about and expected timelines

Common call reasons include requesting payoff amounts, disputing a payment posting, asking about escrow shortages, initiating loan modifications, or reporting bankruptcy/foreclosure notices. Payoff requests usually produce a written payoff number within 24–72 hours and are often valid 7–15 days; confirm whether daily interest accrues and the exact cutoff date. Escrow analyses and corrections can take 30–45 days to complete because they require billing cycle coordination and insurer verification.

Loss mitigation applications (forbearance or loan modification) often follow regulated timelines: servicers typically acknowledge receipt within 5 business days and issue a complete-or-incomplete letter within 30 days; a decision may take an additional 30–45 days depending on documentation and investor guidelines. Ask for these timelines during your call and get them in writing if you submit documents.

Escalation, complaints, and external contacts

If you cannot resolve your issue by phone or you suspect servicing errors, escalate through formal channels: ask to speak with a supervisor, request a written appeal, or submit a secure written complaint through the borrower portal. Keep all call logs: date, time, representative name, confirmation numbers, and summary of the conversation. These logs are essential if you later file a regulatory complaint or need proof of attempts to resolve.

For regulated escalation, use federal complaint hotlines and websites. The Consumer Financial Protection Bureau (CFPB) can accept mortgage servicing complaints at https://www.consumerfinance.gov/complaint/ or by phone at 855‑411‑2372 (855‑411‑CFPB). Department of Housing and Urban Development (HUD) housing counselors are available at 800‑569‑4287 or https://www.hud.gov/topics/housing_counseling. When filing, attach your call logs, account statements, and any written responses from the servicer.

Escalation contacts (use these when phone resolution fails)

• CFPB complaint portal: https://www.consumerfinance.gov/complaint/ — phone: 855‑411‑2372.
• HUD housing counseling: https://www.hud.gov/topics/housing_counseling — phone: 800‑569‑4287.
• State banking or financial regulator — locate via NASCUS or your state’s official website; include your account number and copies of correspondence when filing.

Closing note: for the precise CrossCountry Mortgage customer service phone number for your loan, always refer to the number printed on your mortgage statement or the contact page at https://www.crosscountrymortgage.com/contact-us. If you prefer not to call, use the secure borrower portal for messages and document uploads; that pathway creates an electronic record that is often faster for complex issues such as loss mitigation or payoff disputes.

Is CrossCountry Mortgage a good mortgage company?

Is CrossCountry Mortgage legit? CrossCountry Mortgage is a legitimate lender that has been in business since 2003. It received above average scores from J.D. Power and earned an A+ from the Better Business Bureau.

Why did my escrow go up?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Your escrow payment likely increased due to rising property taxes, higher homeowners insurance premiums, or an escrow shortage from previous months. Your lender performs an annual escrow analysis, and if these costs have gone up, they will adjust your monthly escrow payment to cover the difference, sometimes including a shortfall from the past year. To understand the specific reason for your increase, you should review your recent escrow statement and contact your lender or insurance provider.  Common Reasons for an Escrow Increase

• Property Tax Increases: . Opens in new tabLocal governments may increase property tax rates or reassess your home’s value, leading to higher taxes and a corresponding increase in your escrow payment. 
• Higher Insurance Premiums: . Opens in new tabYour homeowners insurance costs can increase due to policy changes, increased coverage, or adjustments by the insurance company. 
• Escrow Shortage: . Opens in new tabIf the estimated escrow payments from the previous year were not enough to cover your actual property taxes and insurance, the lender will collect the difference in subsequent payments. 
• Insufficient Escrow Cushion: . Opens in new tabLenders may maintain a small cushion in your escrow account to cover unexpected increases. If this cushion was not maintained, your payment could increase to rebuild it. 
• Property Value Assessment: . Opens in new tabFor new homes or newly purchased properties, initial tax assessments may be based on a lower value. A subsequent reassessment that includes the full property value can significantly increase taxes. 

What You Should Do

1. 1. Review Your Escrow Statement: . Opens in new tabCheck your latest escrow analysis statement to see the breakdown of your escrow account and identify the specific reason for the change. 
2. 2. Contact Your Lender/Servicer: . Opens in new tabYour mortgage lender or servicer can provide a detailed explanation of the increase and answer any questions you have about your account. 
3. 3. Contact Your Insurance Provider: . Opens in new tabIf your homeowners insurance premium has increased, reach out to your insurance carrier to discuss potential discounts or to explore other insurance options. 
4. 4. Check Property Taxes: . Opens in new tabYou can usually find your property tax information on your city or town’s website. 
5. 5. Consider Contesting Tax Increases: . Opens in new tabIf you believe your tax assessment is disproportionate to your neighbors, you can contest it with your local government. 

AI responses may include mistakes. Learn moreEscrow increase by $300 a month?Jul 25, 2023Reddit · r/homeownersWhy Did My Escrow Go Up? – ExperianSep 26, 2024 — Quick Answer. A property tax or homeowners insurance hike, or an escrow shortage from the previous year, could result …Experian(function(){
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What is mortgage customer service?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns.

What are current mortgage rates?

How Bankrate collects mortgage rates

Product	Interest Rate	APR
30-Year Fixed Rate	6.76%	6.83%
20-Year Fixed Rate	6.54%	6.65%
15-Year Fixed Rate	6.04%	6.12%
10-Year Fixed Rate	6.07%	6.15%

What is the phone number for CrossCountry Mortgage payment?

How can I contact Crosscountry Mortgage about my bill? You can contact them directly by phone at 877-351-3400.

Whose number is 1 800 449 8767?

Complaints Learn how to submit a complaint related to the servicing of your account. If you are not satisfied with any aspect of the servicing of your account, please contact our Customer Service Department at 1-800-449-8767.