CrossCountry Mortgage — How to find and use the customer service number

Overview and where official contact details live

CrossCountry Mortgage (the lender commonly referenced as “CrossCountry” or “CCM”) publishes its official customer service and local branch contact details on its corporate website. The single authoritative source for phone numbers, secure message portals, and branch addresses is https://www.crosscountrymortgage.com — use the “Contact” and “Login” links on that site to reach the appropriate department for originations, servicing, or investor questions.

Beware of third‑party portals, social media posts, or emails that list different numbers. Mortgage companies change department flows and extensions periodically; always confirm a number against the company’s current web pages or the contact information printed on your loan disclosure package, note, or monthly statement.

How to locate and verify the correct customer service number (step‑by‑step)

Different phone numbers are used for new loan applications, loan servicing/escrow inquiries, and investor relations. Start by identifying which function you need: origination (new loan), servicing (payments/escrow/escrow analysis), or loss mitigation (forbearance/modification). Then use the methods below to find and verify the number is official.

• Confirm the phone number on CrossCountry Mortgage’s official website: crosscountrymortgage.com → Contact. Cross-check that the web page is served over HTTPS and that the domain is exactly “crosscountrymortgage.com”.
• Validate against your loan paperwork: the Closing Disclosure, Promissory Note, or monthly mortgage statement lists the servicer and the servicer phone number. If CrossCountry is the originator but another servicer appears on statements, call the servicer number on the statement.
• Use NMLS Consumer Access (https://www.nmlsconsumeraccess.org) to view CrossCountry Mortgage’s licensing record and principal office address. The NMLS record will list a corporate phone or contact link that you can compare to the website number.

Essential documents and information to have before you call

Calls to customer service are faster and produce better outcomes when you have the right data at hand. If you are calling about an account or payment, prepare the paperwork and digital facts that let the agent locate your account in 60–90 seconds.

• Loan number (or Mortgage Note number) and property address exactly as shown on your statement.
• Borrower full name(s), Social Security number (last 4 digits often sufficient for verification), date of birth, and the phone number and email on file.
• Recent mortgage statement showing the servicer’s name, escrow balance, next payment amount and due date, and any recent correspondence (e.g., loss mitigation packet or transfer notice).
• Closing Disclosure and Promissory Note (if discussing payoff, assumption, or payoff quote validity), plus a photo ID for identity verification if you will be asked to authenticate on the call.

Typical call routing, hours, and what to expect on the call

Mortgage contact centers commonly route calls by press‑key menus: press 1 for new loans, press 2 for servicing, press 3 for loss mitigation, etc. CrossCountry and similar lenders concentrate high-volume servicing calls Monday–Friday; expect extended hold times during mornings (9:00–11:00) and at month‑end when billing cycles produce spikes.

When you reach an agent, they will verify identity, confirm your relation to the loan, and then place you in a queue for a specialist if necessary. Ask for the agent’s name and employee ID, and request a reference or ticket number for the call. If a follow‑up is promised, get the date/time window and the best callback number and keep a note of the promise to ensure accountability.

Escalation channels and regulatory contacts if issues aren’t resolved

If you cannot resolve a servicing or payment dispute through customer service, follow an escalation path: first request a supervisor; if unresolved within the company, file a formal written complaint with CrossCountry via the secure message center or the mailing address on the company’s website. Keep copies and track dates.

For external escalation, file a complaint with the Consumer Financial Protection Bureau (CFPB) — file online at https://www.consumerfinance.gov/complaint or call the CFPB at 855‑411‑2372 (toll‑free). Also consider contacting your state banking or mortgage regulator; state contact information is available via the Conference of State Bank Supervisors (CSBS) website. Include account identifiers, dates, and copies of correspondence when submitting regulator complaints to speed review.

Special note: servicing transfers and payoffs

Loans sometimes transfer between servicers. If CrossCountry originated your loan but your monthly statement shows another company as servicer, direct future servicing questions to the servicer on the statement. Federal rules require transfer notices 15 and 60 days before a transfer; keep those notices for payoff or escrow history queries.

When requesting a payoff quote, ask for: the payoff effective date, itemized principal, interest per day, outstanding escrow shortage (if any), fees, and the valid‑through date of the payoff quote. Payoff quotes typically expire after 7–14 days; have funds and wiring instructions confirmed before sending payment.

Practical tips to shorten hold times and get better outcomes

Use secure online portals when available: logging into your CrossCountry online account or mobile app often provides instant access to payment history, payoff quotes, and secure messaging without a wait. If you must call, call mid‑afternoon on Tuesdays–Thursdays — data from contact center industry benchmarks show these windows typically have lower average handle times than Monday mornings or Friday afternoons.

Document every interaction: the date/time, representative name/ID, ticket number, and the substance of any promises. If you receive an oral promise to waive fees or adjust payments, request written confirmation. If you suspect fraud or erroneous third‑party collection calls, hang up and call the official number from your statement or the company website directly.

What is mortgage customer service?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns.

Why did my escrow go up?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Your escrow payment likely increased due to rising property taxes, higher homeowners insurance premiums, or an escrow shortage from previous months. Your lender performs an annual escrow analysis, and if these costs have gone up, they will adjust your monthly escrow payment to cover the difference, sometimes including a shortfall from the past year. To understand the specific reason for your increase, you should review your recent escrow statement and contact your lender or insurance provider.  Common Reasons for an Escrow Increase

• Property Tax Increases: . Opens in new tabLocal governments may increase property tax rates or reassess your home’s value, leading to higher taxes and a corresponding increase in your escrow payment. 
• Higher Insurance Premiums: . Opens in new tabYour homeowners insurance costs can increase due to policy changes, increased coverage, or adjustments by the insurance company. 
• Escrow Shortage: . Opens in new tabIf the estimated escrow payments from the previous year were not enough to cover your actual property taxes and insurance, the lender will collect the difference in subsequent payments. 
• Insufficient Escrow Cushion: . Opens in new tabLenders may maintain a small cushion in your escrow account to cover unexpected increases. If this cushion was not maintained, your payment could increase to rebuild it. 
• Property Value Assessment: . Opens in new tabFor new homes or newly purchased properties, initial tax assessments may be based on a lower value. A subsequent reassessment that includes the full property value can significantly increase taxes. 

What You Should Do

1. 1. Review Your Escrow Statement: . Opens in new tabCheck your latest escrow analysis statement to see the breakdown of your escrow account and identify the specific reason for the change. 
2. 2. Contact Your Lender/Servicer: . Opens in new tabYour mortgage lender or servicer can provide a detailed explanation of the increase and answer any questions you have about your account. 
3. 3. Contact Your Insurance Provider: . Opens in new tabIf your homeowners insurance premium has increased, reach out to your insurance carrier to discuss potential discounts or to explore other insurance options. 
4. 4. Check Property Taxes: . Opens in new tabYou can usually find your property tax information on your city or town’s website. 
5. 5. Consider Contesting Tax Increases: . Opens in new tabIf you believe your tax assessment is disproportionate to your neighbors, you can contest it with your local government. 

AI responses may include mistakes. Learn moreEscrow increase by $300 a month?Jul 25, 2023Reddit · r/homeownersWhy Did My Escrow Go Up? – ExperianSep 26, 2024 — Quick Answer. A property tax or homeowners insurance hike, or an escrow shortage from the previous year, could result …Experian(function(){
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Is CrossCountry Mortgage a good mortgage company?

Is CrossCountry Mortgage legit? CrossCountry Mortgage is a legitimate lender that has been in business since 2003. It received above average scores from J.D. Power and earned an A+ from the Better Business Bureau.

What are current mortgage rates?

How Bankrate collects mortgage rates

Product	Interest Rate	APR
30-Year Fixed Rate	6.76%	6.83%
20-Year Fixed Rate	6.54%	6.65%
15-Year Fixed Rate	6.04%	6.12%
10-Year Fixed Rate	6.07%	6.15%

What is the phone number for CrossCountry Mortgage payment?

How can I contact Crosscountry Mortgage about my bill? You can contact them directly by phone at 877-351-3400.

Whose number is 1 800 449 8767?

Complaints Learn how to submit a complaint related to the servicing of your account. If you are not satisfied with any aspect of the servicing of your account, please contact our Customer Service Department at 1-800-449-8767.