Covidien customer service number — definitive guide for clinicians, purchasing agents and biomedical engineers
Contents
- 1 Covidien customer service number — definitive guide for clinicians, purchasing agents and biomedical engineers
- 1.1 Overview: Covidien brand and where customer service now lives
- 1.2 How to locate the correct customer service number for your product
- 1.3 Support workflows, SLAs, and common response times
- 1.4 Regulatory reporting and urgent safety contacts
- 1.5 Official resources and links
- 1.6 Practical tips to get rapid, effective support
Overview: Covidien brand and where customer service now lives
Covidien was an independent medical device company until it was acquired by Medtronic in January 2015 for approximately $42.9 billion. As of 2015 the Covidien product lines (surgical stapling, energy devices, respiratory, compression therapy and selected consumables) were integrated into Medtronic’s commercial and service infrastructure. Practically speaking, “Covidien customer service” is handled today through Medtronic’s regional customer service and field service teams; product literature and legacy covidien.com URLs typically redirect to Medtronic pages.
Because the brand transitioned into a larger organization, the most reliable way to reach help for a Covidien-branded device is to use Medtronic’s product-specific support channels (online contact pages, local distributor contacts, or the Medtronic regional office that supports your facility). Customer-service routing depends on region (U.S., Europe, Asia-Pacific), product category (capital device versus single-use consumable) and regulatory status (clinical device vs. accessory).
How to locate the correct customer service number for your product
Do not rely on a single generic number — the correct contact depends on product family and geography. Start by checking three primary places: the device label or packaging (manufacturer’s address and local distributor), the operator’s manual (service and warranty section), and the product-specific page on Medtronic’s website. If you still cannot find a contact, use Medtronic’s global contact page and filter by country and product line.
When searching online, use the exact product name or catalogue number (for example “Covidien Endo GIA 60/3.8mm 30 ref. xyz”) combined with “Medtronic support” or “customer service” to surface the correct local phone number. Many markets route calls through a regional support center during business hours and provide after-hours escalation for clinical emergencies that affect patient care.
What to have ready when you call
- Product identifiers: catalog/reference number, model, serial number or lot number (often printed on the device label or tray).
- Clinical context: date/time of use, patient impact (none, minor, serious), brief description of failure mode and any error codes or LEDs displayed.
- Procurement data: purchase order or invoice number, hospital account or distributor name, responsible purchasing contact and warranty/contract start date.
Support workflows, SLAs, and common response times
Medtronic operates tiered support: Level 1 phone triage (call center), Level 2 technical troubleshooting (clinical engineers or product specialists), and Level 3 field service escalation (on-site biomedical engineer or service technician). For non-urgent inquiries most centers aim to respond within 24–72 business hours; for issues that compromise patient care there is typically an immediate escalation pathway with same-day phone support and potential on-site response within 4–24 hours depending on geography and contract.
Return Merchandise Authorization (RMA) policies differ by product and market. Consumables are frequently non-returnable after patient use; capital equipment often carries a standard factory warranty (commonly 12 months from installation) with options to purchase extended service agreements (PM contracts) that cover preventive maintenance and defined response times. Expect RMA processing to take 7–21 business days once the product arrives at the service depot; expedited repairs or loaner units can be negotiated under an SLA at additional cost.
Regulatory reporting and urgent safety contacts
If the device has caused or contributed to a serious adverse event, follow local regulatory requirements in parallel with contacting the manufacturer. In the United States, report adverse events to FDA MedWatch (phone 1‑800‑332‑1088 or online at https://www.fda.gov/medwatch). Provide the device identifiers (UDI, lot/serial), event date, clinical outcome and a succinct incident narrative. This facilitates regulatory investigation and manufacturer vigilance actions.
For EU reporting, notify your national competent authority and the manufacturer’s EU vigilance contact; Medtronic maintains vigilance and regulatory representatives for post-market surveillance. Always preserve the device and associated consumables, packaging and documentation until the incident has been reviewed by the manufacturer and the local risk-management team.
Official resources and links
- Medtronic global site and contact landing: https://www.medtronic.com — use the “Contact us” or product-specific pages to find regional phone numbers and portal access.
- Legacy Covidien URL (may redirect): https://www.covidien.com — useful for archived product literature and original IFUs (instruction for use).
- FDA MedWatch adverse event reporting: https://www.fda.gov/medwatch and phone 1‑800‑332‑1088 (U.S.).
Practical tips to get rapid, effective support
When calling, state the urgency at the outset (e.g., “clinical downtime — requires immediate escalation”) and provide the purchase order or hospital account number to move through procurement verification faster. Ask for an RMA number for any returned goods and request an estimated turnaround time in writing. If the device is mission-critical, confirm availability and cost of loaner or rental equipment before returning affected units.
Consider negotiating a preventive-maintenance + uptime SLA at the time of purchase for capital equipment: typical options include guaranteed on-site response within 4, 8 or 24 hours, annual preventive maintenance visits, and defined parts pricing. Keep a small stock of common consumables and replacement parts identified in the service manual to reduce clinical interruptions.
What is the phone number for diabetes shop?
800-646-4633
Diabetes. shop/communication. Contact Customer Service Center at 800-646-4633.
Is 1-800-646-4633 toll free?
1-800-646-4633 (toll-free)
Please choose a subject from the drop-down list below to ask a question or send feedback.
How do I contact Medtronic Customer Service?
Call the Customer Service at (877) 590-7835. Press 1 for Cardiac Rhythm Disease Management (Pacemakers, defibrillators, etc.) Press 3 for CardioVascular (Stents, balloons, catheters, etc.)
CareLink™ Personal software lets you share device data directly with your healthcare professional by linking them to your account. Once linked, your physician will automatically receive your data, so you won’t need to upload in the office. Reach out to your healthcare professional to learn more about linking.
What is the Customer Service number of Medtronic pain pump?
Medtronic can offer technical assistance when you have questions about your pump. Medtronic is not able to comment on your medical condition. To reach Medtronic patient services, call toll-free 1-800-510-6735, Monday–Friday, 8:00 a.m. to 5:00 p.m. CST.
What is the 24 hour line for Medtronic?
1-800-646-4633
24-hour technical support
Round-the-clock support for troubleshooting and product assistance. Patients can call 1-800-646-4633 and select option 1.
