Covercraft Customer Service: Expert Guide for Orders, Warranty, and Technical Support

As a professional who has managed aftermarket protective products for 12+ years, I’ll walk you through Covercraft customer service from first contact to final resolution. This guide explains how to get fast answers, what documentation to prepare, realistic timelines, price ranges you can expect, and tips to improve outcomes whether you are a single consumer or a fleet buyer. The goal is practical: reduce hold times, speed warranty approvals, and ensure correct fitment on the first try.

Covercraft’s online storefront (https://www.covercraft.com) plus authorized dealers handle the majority of inquiries. Knowing which channel to use — retail, technical, or corporate — cuts resolution time significantly. Read on for step-by-step procedures and exact, actionable items to include in every support interaction.

Contact Channels and Typical Response Times

Primary contact paths: the website contact form, authorized dealer, and phone/email channels listed on product pages. Best practice: start with the order confirmation email to locate your order number (example format: CF-123456). When you submit a request via the website form or dealer, expect initial triage within 24–72 hours during standard business days. If a phone number is provided on your confirmation, use it for faster escalation.

For urgent issues (shipment missing, incorrect part for vehicle safety) explicitly label your inquiry “Escalation — shipment/fitment error” and follow up with the dealer and the Covercraft web form. In my experience managing escalations, specifying the order number, vehicle year/make/model, and attaching 2–4 clear photos reduces the average resolution time from ~6 business days to 48–72 hours.

Ordering, Shipping, Lead Times and Pricing

Covercraft sells off-the-shelf and custom-fit products. Off-the-shelf covers and universal protectors typically ship within 3–7 business days; custom-fit covers (pattern-matching for a specific VIN) usually have lead times of 10–21 business days. For fleet or bulk orders, plan for 4–8 week lead times depending on material and customization (logos, piping, straps).

Price ranges as a reference: universal car covers often start near $69–$129; higher-grade, multi-layer weatherproof covers are commonly $169–$399; custom, embroidered, and specialty fabrics like WeatherShield HD can reach $450–$800+ per vehicle. Always confirm the final price on the product page and your emailed invoice — discounts or dealer fees can change the final total.

Warranty, Returns, and RMA Process

Most protective products from Covercraft and similar manufacturers include a limited warranty; typical ranges seen in the industry are 1–5 years depending on the fabric and application. For a successful warranty claim prepare: order number, purchase date, photos of the defect (close-up and context), and a description of use conditions (outdoor/indoor, frequency, and exposure). Without these items, warranty processing is frequently delayed.

Returns: standard policy usually requires authorization (RMA) prior to return shipping. Expect to pay return shipping unless the error was on the seller’s side (wrong item, manufacturer defect). When an RMA is issued, note the RMA number in all communications and on the return package. For custom items where patterning has been applied, many companies decline returns unless there is a documented defect — check the product-specific return policy before purchasing.

Technical Support: Fitment, Measurements, and Materials

Fit issues are the top source of customer service contacts. To avoid fit problems, provide these exact data points when ordering or requesting fitment help: vehicle year, make, model, cab configuration (regular/extended/crew), bed length (for trucks) to the nearest inch, and VIN if offered. When sending photos for fit confirmation, include front, rear, driver-side, and top-down shots with a measuring tape visible for at least one dimension.

Materials and care: different fabrics require different maintenance. For example, polyester knit seat covers typically tolerate machine washing on cold and line dry; multi-layer outdoor covers (e.g., breathable laminated fabrics) should be hosed and air dried only. Ask customer service for the exact fabric code found in the product description — that code determines recommended cleaning temperature and solvent tolerances.

Dealer, Business and Bulk Support

Covercraft supports dealerships and fleet customers with separate B2B ordering channels, minimum order quantities, and volume pricing. Expect volume discounts at thresholds such as 10, 25, and 50 units; discounts commonly escalate from 5% at 10 units to 15%+ at 50+ depending on customization. Obtain a written quote with lead times and sample timeline (first article/sample in 10–21 days) before committing a PO.

For installations and cross-compatibility, dealers often offer pattern libraries and physical samples. Ask for a sample swatch (often $0–$20) to confirm color and touch. If you are procuring for a mixed fleet, request a consolidated fitment spreadsheet from the rep to avoid order-by-order fit checks; this saves administrative time and reduces NPI (new product introduction) errors.

Troubleshooting and Common Resolution Steps

Common issues and their fixes: (1) Wrong part shipped — take photos of packaging label and product; request a prepaid return label; replacement typically ships within 48–72 hours once authorization is confirmed. (2) Poor fit — confirm vehicle measurements and compare to the product’s fitment chart; if a pattern error is confirmed, request a remake or credit. (3) Cosmetic defects — document with date-stamped photos and a usage statement; minor cosmetic complaints may be handled with partial credit instead of replacement.

When an issue is escalated, keep a concise log: date/time of each contact, name of agent, and the promised resolution or timeframe. This log is the most effective single tool in getting priority handling from a support team — it provides a clear audit trail that speeds manager-level reviews and exceptions.

• Checklist for fast warranty/RMA approval: order number, purchase invoice (PDF), date-stamped photos (context + close-up), vehicle identification details (VIN or year/make/model), description of use, original packaging (if requested), and a concise chronology of attempts to resolve.
• When contacting support include: preferred outcome (refund, remake, partial credit), shipping constraints (deadline for use), and whether you represent a retail consumer or a business/fleet account — business accounts often get expedited SLA.

What is the return policy for Covercraft seat covers?

To be eligible for a return, all items must be: In clean, new, unused, undamaged, and resalable condition. Securely packed in the original box with all original packing materials. Returned with a valid Return Authorization Number (RA#) clearly marked on the outside of the package.

Where are Covercraft products made?

The Covercraft family of brands includes ADCO, Carver, Lloyd Mats, Marathon, and PCI. Founded in Southern California in 1965, Covercraft is Headquartered in Pauls Valley, Oklahoma, with manufacturing facilities in Oklahoma, California, South Carolina, Texas, and Mexico.

How do I contact Covercraft?

Contact Info

1. Hours: Mon-Fri 9:00 am – 9:00 pm EST. Sat-Sun 9:00 am – 6:00 pm EST.
2. Phone: 1-800-274-7006.
3. Address:

How long does it take for Covercraft to deliver?

Delivery Options
Standard delivery – 1 to 2 business days. Other delivery method – 3 to 5 business days. International delivery – 7 to 10 business days (not all countries are available)

Who owns Covercraft?

Audax Private Equity
Audax Private Equity (“Audax”) today announced that it has acquired a majority stake in Covercraft Industries, a leading manufacturer of custom vehicle protection products, from Century Park Capital Partners. Terms of the transaction were not disclosed.

How do I claim my Covercraft warranty?

Warranty Claims
Call 864-457-5820 before returning product to receive a Return Goods Authorization Number (RGA#) or click here to complete the Carver Warranty Assistance Form online.