Coursiv customer service number — an expert, practical guide

Clarifying which “Coursiv” you mean

When someone asks for a “Coursiv customer service number,” the first professional step is to disambiguate the entity. Small companies, apps and startups often have similar names; there may be multiple businesses worldwide using the word “Coursiv.” Before relying on any single phone number, confirm the company’s legal name, primary domain and the country in which it operates. You can verify the domain quickly using a WHOIS lookup (for example: whois coursiv.com) or by checking the publisher name on app store pages (Apple App Store / Google Play Store).

If you already have an email from the company, an invoice, or a bank statement showing a merchant descriptor, those items usually list the exact entity to target. If you do not have any of those, search the precise company name with terms like “official site,” “support,” “contact,” and the country — e.g., “Coursiv support United Kingdom” — and prefer results that are under the company’s verified domain (HTTPS, correct padlock). Treat phone numbers shown on secondary directories (third-party listings, small review sites) as unverified until cross-checked against the official site or app listing.

Where legitimate customer service numbers are usually published

Companies that offer telephone support will publish a contact number in several predictable places: the website footer, the “Contact” or “Help/Support” page, within account dashboards after you log in, on invoices and on app store listings. For larger organisations there will also be an FAQ or a support portal that lists separate phone numbers by region, department (Billing, Technical, Sales) and hours. If a phone number is behind a login, that typically indicates support is limited to paying customers — keep your account credentials or order ID ready.

Other trustworthy sources to locate an official number include the company’s Google Business Profile (search result panel), verified social media accounts (look for the blue verification badge), and business registration records in the company’s home jurisdiction. If you find a number on a business registration or an official press release, that is generally reliable. Example placeholder formats you might encounter: +1 (800) 555-0123 (US toll-free), +44 20 7123 4567 (UK), or +61 2 9012 3456 (Australia). Note: these are examples only — do not dial an example number without verifying it against the company’s site.

How to verify a published phone number is legitimate

After locating a phone number, validate it before sharing sensitive information. First, cross-check that same number appears on at least two independent official sources (company site + app listing, or company site + a press release). Second, inspect the site’s SSL certificate (click the padlock in the browser address bar) to confirm the domain is the certificate holder. Third, perform a reverse phone lookup if available in your country — many countries provide online business number registries or directory services that confirm ownership.

If you call and the agent requests unusual steps (asking you to install remote-control software, to transfer funds to a personal account, or to share full card numbers rather than just last four digits), terminate the call and re-contact through the official channel. Ask for a ticket or reference number at the start of the call and record the agent’s name and time of call. Legitimate support teams will provide a ticket ID and will not require direct payment transfers to individual accounts.

Preparing to call: vital information checklist

• Account identifier: email address on file, user ID, or subscription ID (example: user: [email protected]; account ID: 824-19-77).
• Order/invoice number, date of purchase, product SKU or course code, and exact price paid (include currency and last four digits of card on file).
• Device and environment details for technical issues: OS version (e.g., Windows 11 build 22621), browser and version (e.g., Chrome 122), app version, and precise timestamps of errors with screenshots or logs.
• Desired outcome and deadline: refund, replacement, escalation to manager, or technical root cause within X business days.
• Backup contact method: alternate email and a time window you can receive a call (include time zone, e.g., CET/UTC+1).

What to do if there is no published phone number

Many modern digital-first companies avoid public phone support and instead offer in-app chat, email, or ticket portals. If a phone number is not published, use the company’s official support system: submit a ticket, use live chat if available, or email the designated support address on the website. Keep copies of every interaction: ticket numbers, timestamps, agent names, and exported chat logs. If the issue is billing-related and involves a payment dispute, initiate a dispute through your payment provider (credit card issuer, PayPal, Stripe) after you’ve exhausted the vendor’s support channels.

If exhaustion of official channels fails and the amount in question is material (for example, over $100), escalate to consumer protection organizations: in the U.S. use the Federal Trade Commission (FTC) at ftc.gov, or file a complaint on the Better Business Bureau (bbb.org). For EU consumers, contact your national consumer center via the European Consumer Centre (ecc-net.eu). These steps typically produce a higher escalation path and are necessary when no direct phone access exists.

Sample scripts and escalation timelines

When you call, begin with a concise opening: “Hello — my name is [Full name]. Account ID [xxxxxx]. I’m calling about invoice [#12345] dated [YYYY-MM-DD]. I need a refund or correction for charge $XXX.XX. Could you please create a ticket and provide a reference number?” This immediately provides the agent with the minimal routing information and your desired resolution. For technical issues, say: “I’m on [platform], app version [x.y.z], and the exact error appears at [HH:MM UTC]. I can share screenshots; please start a remote session if you require logs.”

Typical escalation expectations: reputable support centers issue an initial ticket response within 24–72 hours and resolve routine billing or subscription issues within 7–14 business days. If you do not receive a ticket ID or confirmation email, request to escalate to a supervisor. Keep a spreadsheet or log of all interactions (date, time, agent, ticket ID, resolution status) — this record is essential if you later pursue a chargeback or regulatory complaint.

What is the phone number for Course Hero customer service?

1-888-634-9397
If you have any questions regarding our Money Back Guarantee, please contact us or call us at 1-888-634-9397.

What is the phone number for hero app?

It is strongly advised to seek information/clarifications by contacting our business office directly and/or online through our website www.heromotocorp.com or call us directly to our customer service at 1800 266 0018.

Is 800-922-0204 a Verizon customer service phone number?

If you don’t want your CPNI used for the marketing purposes described above, please notify us by phone any time at 1-800-333-9956, online at www.vzw.com/myprivacy or through Customer Service at 1-800-922-0204 from Monday – Friday 7 a.m. to 11 p.m. and Saturday – Sunday 8 a.m. to 9 p.m.

How do I cancel my coursive subscription?

If you want to unsubscribe from Coursiv, please refer to the instructions below:

1. Log in to your Coursiv account. ( Need help? Read this article)
2. Go to Coursiv Profile and click the Settings icon (top right corner)
3. Select Subscription and click Cancel Subscription. Follow the instructions.

Why did Course Hero charge me $143?

If you were charged for a membership, that means that at some point you upgraded your account to a Premier Membership. At that time, you were automatically enrolled in our subscription plan, which auto-renews unless the recurring payment is canceled.

How to get a refund on Coursiv?

If you initially purchased a subscription plan through our website and then downloaded the app from the App Store or Google Play: Your subscription is still categorized as a website-based subscription. To request a refund, please email us at [email protected] with the details of your refund request as outlined above.