CoServ customer service — comprehensive professional guide

Executive summary and where to start

CoServ is a regional electric and natural gas provider serving parts of North Texas. If you are a member-customer, the fastest way to resolve account, outage, billing or service questions is to use the account tools on the official site (https://www.coserv.com) and the MyCoServ mobile app — those give you meter reads, billing history and outage status without waiting on hold. Keep your 10-digit account number (found on the top of your bill) and the service address handy before you call or open a service case.

From an operational standpoint, think of CoServ customer service in three buckets: (1) account and billing services (payments, budget billing, deposits), (2) outage and safety response (24/7 outage reporting and restoration tracking), and (3) project support (new service, equipment upgrades, solar interconnection and energy-efficiency rebates). This guide explains the practical steps, what documents to have, realistic timelines and escalation paths so you can resolve issues in a single interaction whenever possible.

Contact methods and what to prepare before you call

CoServ provides multiple contact channels: the online portal and mobile app for self-service, email/contact forms for non-urgent requests, and a phone line for immediate help. For outage reporting and safety hazards you should always use the 24/7 outage mechanism shown on the website or the phone number printed on your bill. When you call, collect these items first: account number, service address, meter serial number (from the physical meter), a recent bill date and the best contact phone/email. Having these reduces resolution time and helps the agent create an accurate ticket.

When describing a problem, be concise and factual: state when the issue began (date/time), whether neighbors are affected, whether breakers/tripping have been checked, and any visible damage (downed lines, sparks, burning smell). Request a ticket or reference number and ask for a target response time. If the issue is safety-critical (sparking lines, gas smell, loss of power to life-sustaining medical equipment), state that immediately and request escalation to emergency dispatch.

Documents and evidence to gather (quick checklist)

• Account number and service address (from your bill).
• Photograph of the meter face (showing meter serial and last digits), and photos of any visible equipment damage.
• Copy or PDF of the most recent bill and historical usage for the last 12 months (useful for disputed charges).
• Any contractor estimates or receipts for work performed on your property that could affect service (e.g., trenching for a new meter).

Billing, payments and common disputes — practical details

CoServ’s billing operations typically provide an itemized bill showing energy consumption (kWh), supply charges if applicable, taxes and fees, plus past balance and due date. For predictable budgeting, many utilities (including CoServ) offer budget billing or levelized payment programs that average annual usage into 12 equal payments; ask the representative for enrollment rules and the reconciliation schedule, which is usually annual. If you are behind on payments, ask for formal payment-arrangement options and confirm any reconnection fees and timeline in writing.

If you have a high or unexpected charge, follow a two-step investigation: (1) review your 12-month consumption graph and look for step changes; (2) request a meter re-read or on-site inspection if the pattern remains unexplained. Collect hourly or daily usage from the portal and compare weather or usage events (guests, HVAC repairs). If meter testing is required, ask whether there is a test fee and what fees are refundable if the meter is proven inaccurate. If a formal dispute remains unresolved, request escalation to an account specialist and obtain a written summary of corrective actions and timelines.

Outage response, safety and restoration expectations

Outage reporting should always be the first step for any loss of power. When you report an outage you should receive a ticket number and status updates via text or email if you have alerts enabled. Restoration times depend on outage scope (single home, neighborhood, major storm). For localized outages crews can often restore service within hours; for large events (severe storms or ice) restoration can span days. Ask the agent for the current priority level of your ticket and the latest estimated restoration time.

For safety hazards (fallen lines, transformer explosions, gas leaks) do not attempt to approach or fix equipment. Move people and pets away, secure the area, and call 911 for immediate danger in addition to reporting the hazard to CoServ. Document the hazard with photos and note the call time and ticket number. If you rely on electrically powered medical equipment, notify customer service when you report an outage so your location can be prioritized for restoration or battery support resources.

Outage troubleshooting — what to try and what to expect

• Immediate checks: confirm neighbors’ power, check home breaker box and main disconnect, and turn off sensitive electronics to prevent surge damage on restoration.
• Report the outage via the app or phone; record the ticket number and expected update cadence (e.g., hourly updates during large events).
• If restoration is prolonged, ask about estimated restoration windows, temporary power options, and whether crews have been dispatched to your feeder or substation.

New service, solar interconnection and energy-efficiency programs

For new service or meter upgrades, CoServ will require an application that includes site plans, expected load (kW), and, for commercial services, three-phase requirements. Typical timelines: simple single-meter residential connections can take 5–15 business days after permits and easements are cleared; more complex commercial or line-extension projects can take 30–90+ days depending on right-of-way, engineering and construction schedules. Ask for a written estimate that breaks down construction costs, member contribution (if any), and expected in-service date.

If you are installing distributed generation (solar or battery), request the current interconnection policy and the specific technical requirements for inverter settings, anti-islanding protection and metering. Net-metering and credit rules vary; request the tariff reference and ask the engineer about any required system studies. For energy-efficiency, inquire about available rebates for LED lighting, heat-pump water heaters or smart thermostats — ask for rebate amounts, model eligibility and the submission timeline (often 45–90 days for processing).

Escalation, regulatory options and final tips

If front-line customer service cannot resolve your issue, request escalation to a member relations or executive resolution team and secure a written commitment with a deadline. Keep a concise chronological log of calls (date/time, agent name, ticket number, summary). For unresolved billing or service disputes in Texas, you can file a complaint with the Public Utility Commission of Texas (PUCT) — their website is https://www.puc.texas.gov — and keep copies of every communication as evidence.

Final practical tips: always secure the account number before you hang up; ask for a summary email after important calls; enable outage and billing alerts in the app; and take timestamped photos for any physical damage. These actions reduce ambiguity and materially increase the chance of a quick, documented resolution.

What is the phone number for New Power Texas customer service?

888-853-5747
Please e-mail [email protected] or call 888-853-5747 for more information.

Is CoServ a good company to work for?

We are committed to our Employees, and value and prioritize work-life balance. We offer competitive salaries, a business casual dress code, generous benefits, and a family-focused culture. We’re looking for individuals with innovative ideas that will fulfill the needs of those we serve.

Is People’s Gas 24 hour customer service?

Contact us if you prefer to call
866-556-6001 (Monday – Friday: 7 a.m. – 7 p.m., Saturday: 7 a.m. – 3 p.m.)

Is Entergy 24 hour customer service?

Report an outage or emergency – Representatives are available 24 hours a day, 7 days a week. Residential Customer Service – Monday through Friday 7 a.m. to 7 p.m. Business Customer Service – Monday through Friday 8 a.m. to 5 p.m.

Who owns CoServ?

CoServ Electric is a cooperative owned and overseen by the North Texas customers we serve (known as “Members”).

What is the phone number for CoServ Texas?

940-321-7800
If you have questions about your service or billing, please log in to your online CoServ account or call us at 940-321-7800. If you have a natural gas emergency, call 911. You can also contact CoServ Gas 24/7 through our toll-free emergency number, 844-330-0763.