CoreLogic Customer Service — Expert Guide for Enterprise Users

Overview of CoreLogic customer service model

CoreLogic is a leading provider of property intelligence, risk management and data-driven solutions for real estate, mortgage lending and insurance markets. Customer service at CoreLogic is structured to support both transactional users (single reports and AVMs) and enterprise clients consuming high-volume data feeds and APIs. The support organization typically coordinates account management, technical onboarding, product support, billing, and compliance teams to deliver a single-source experience for customers who rely on accurate property, hazard and valuation data.

Operationally, effective CoreLogic support is driven by SLAs, documented integration playbooks, and a tiered escalation path that separates account-level inquiries from platform and data integrity incidents. Procurement and legal negotiations for enterprise contracts are commonly handled by a dedicated commercial team; operational handoffs to implementation and support teams are scheduled within the contract’s Statement of Work (SOW).

Primary support channels and contact flow

Customers should begin with their assigned account manager for commercial questions, pricing and contract changes. For product usage, technical integration and incident response, CoreLogic offers a combination of self-service knowledge resources, a ticketing portal, and phone-based support. For immediate account-specific assistance, customers are expected to use the account manager or the enterprise support portal entry point listed on corelogic.com.

• Support channels — typical configuration:
  

  • Account Manager: primary contact for contracts, pricing, and escalation to product teams.
  • Customer Support Portal / Ticketing System: submit incidents, attach logs and change requests; recommended for reproducible issues and requests that require tracking.
  • Phone escalation: reserved for Priority 1 outages or production-impacting incidents; use the number provided in your contract or the Contact Us section of corelogic.com.
  • Developer/Integration Resources: API keys, sandbox access and technical documentation accessed via the developer portal or through your implementation engineer.

For contact details and office addresses, consult the CoreLogic corporate website (https://www.corelogic.com) and the “Contact Us” page in the site footer. Global phone numbers and regional offices change over time; the site provides the current, authoritative list and dedicated regional support lines where available.

Onboarding and implementation: timelines and deliverables

Enterprise onboarding with CoreLogic typically follows a 4–12 week cadence depending on scope: a basic API integration and credentialing can be completed in 2–4 weeks, while multi-product integrations (data feeds, AVMs, property tax, and hazard overlays) commonly take 6–12 weeks. Key deliverables in the onboarding SOW include an integration plan, acceptance test cases, a security review (including vendor risk questionnaires), and scheduled cutover windows.

Implementation teams coordinate sandbox credentials, data sampling, and mapping documents. Expect 2–3 iterative validation cycles: sample validation (week 1–2), pilot production (week 3–6), and full roll-out with performance testing (week 6+). If customization is required (custom fields, bespoke data transformations), add 2–8 weeks depending on engineering availability and complexity; these timelines should be captured in the project schedule and change control process.

Technical support, APIs and integration details

CoreLogic products are commonly delivered via REST APIs, batch SFTP feeds, and secure web portals. Typical integration artifacts provided by CoreLogic include API specification documents (OpenAPI/Swagger), sample payloads, schema change notices, and a sandbox environment mirroring production behavior. For high-volume feeds, customers are advised to use SFTP or secure bulk file transfer workflows with confirmatory checksum and manifest files to support reconciliation.

When integrating, pay close attention to rate limits, pagination behavior, and failover semantics described in the API documentation. For mission-critical integrations, negotiate a published throughput SLA and a documented retry/backoff policy. Log retention and traceability are essential—request that transaction IDs and timestamps be returned by API responses to assist the support team during incident diagnostics.

Service levels, escalation matrix and incident handling

CoreLogic typically operates a tiered SLA framework. While exact SLA terms are contract-specific, a common enterprise matrix looks like the following, which you should confirm in your contract:

• Priority 1 (Production outage): Response within 1–2 hours; continuous updates until service is restored; target mitigation or workaround within 24 hours and full resolution within 72 hours depending on root cause complexity.
• Priority 2 (Degraded performance / partial loss): Response within 4 business hours; mitigation steps within 24–48 hours; resolution milestone planning within 5–10 business days.
• Priority 3 (Functionality requests / non-critical defects): Response within 1–2 business days; resolution scoped into product releases or patch windows (30–90 days typical for planned changes).

Escalation paths should be documented in the contract: start with Support Engineer → Technical Account Manager (TAM) → Product Owner → VP of Customer Success. For regulatory or compliance events, a designated incident commander and legal/PR contacts are typically invoked as defined in the breach response plan.

Billing, contracts and pricing considerations

CoreLogic pricing varies by product, volume and geography; enterprise customers generally negotiate term-based contracts (1–5 years) with volume discounts, data-usage tiers, and overage terms. For one-off reports or AVMs, per-report pricing can range from a few dollars to tens of dollars depending on the report depth; for enterprise feeds, monthly fees commonly start in the low thousands and scale into tens or hundreds of thousands per month for national data sets and higher SLAs.

When negotiating, clarify renewal terms, indexing (price escalators), data ownership rights, and exit provisions (e.g., guaranteed export of a full data extract in a machine-readable format). Include acceptance criteria and a remediation plan (service credits or termination rights) if SLAs are not met. Always verify whether support is included or sold as an add-on (e.g., 24×7 support, dedicated TAM, or onsite training).

Security, compliance and data privacy

Because CoreLogic handles sensitive property, mortgage and consumer data, review contractual security requirements closely: encryption at rest and in transit, multi-factor authentication for administrative access, log audit trails and vulnerability management. Ask for copies of attestation reports such as SOC 2 Type II, and confirm third-party audit cadence. If you process regulated data (GLBA, CCPA, GDPR), validate CoreLogic’s data processing agreements and any cross-border transfer safeguards.

For incident readiness, require an agreed notification timeline (e.g., 72 hours for breaches involving personal data), a forensic investigation plan, post-incident remediation reporting, and a customer-specific war room option for high-impact events. Make sure your legal and information security teams coordinate an initial vendor risk assessment prior to production access.

Best practices for maximizing value from CoreLogic support

To get the most from CoreLogic customer service: 1) document integration acceptance tests and maintain a runbook with common error codes and resolutions; 2) schedule quarterly business reviews (QBRs) with your account team to align on roadmap, usage trends and cost optimizations; 3) request a dedicated Technical Account Manager if you operate at scale—this reduces time-to-resolution for critical incidents.

Finally, build an internal SLT (support level team) that includes at least one developer with API experience and one operations person familiar with file transfer and reconciliation. This internal capability reduces the number of trivial tickets and shortens problem-diagnosis cycles, enabling CoreLogic support to focus on data integrity and platform-level issues.

Is CoreLogic a credit reporting agency?

CoreLogic Credco is a third-party consumer credit reporting agency that provides merged credit reports to a number of mortgage lenders. These are called merged credit reports because they combine data from the single reports of the three major consumer credit bureaus: Equifax, Experian and TransUnion.

Is CoreLogic a legitimate company?

As of 2021, CoreLogic is a Fortune 1000 company. CoreLogic, Inc. Irvine, California, U.S.

How do I contact CoreLogic?

Contact Us

1. General Number. (800) 255-0792. Email: [email protected].
2. Consumer Service. Phone: (800) 637-2422.
3. CoreLogic Credco Automotive and Specialty Credit Service. General Number.
4. Customer Service. Phone: (800) 523-0233.
5. Technical Support. Hours of Operation:
6. Sales. Phone: (800) 577-8787.
7. Billing. Phone: (800) 294-5566.

How do I remove my information from CoreLogic?

The company might ask for additional information via email or other means and won’t complete your request until you provide sufficient data that verifies you either as the Data Subject or an authorized agent. Alternatively, you can also call 1-800-634-4149 to request CoreLogic (Cotality) opt-out.

What is a CoreLogic lawsuit?

Plaintiff claims that Corelogic Credco (“Credco”) inaccurately informed its customers that Plaintiff and other class members were possible matches to an entity on the Office of Foreign Asset Control’s List of Specially Designated Nationals (the “OFAC List”).

How do I dispute CoreLogic?

1. CoreLogic Credco Disputes Contact Information.
2. Phone: 877-532-8778.
3. Mailing Address: CoreLogic Credco, LLC. Consumer Relations Department. Consumer Disputes. P.O. Box 509124. San Diego, CA 92150.