Contact ZAGG Customer Service — expert, practical guidance

Overview: what to expect and why preparation matters

If you need help with a ZAGG product (InvisibleShield screen protectors, keyboards, power banks, cases, or accessory warranties), the fastest resolution comes from a structured approach: use official channels, document the issue, and provide precise order and device data. ZAGG operates a centralized support portal and several customer-facing channels; preparing your evidence in advance cuts resolution time from days to hours.

Typical response times for reputable accessory brands range from same-day chat replies to 24–72 hour email responses. For warranty replacements and RMAs, expect processing and shipping to add an additional 5–14 business days depending on stock and location. These are operational norms — always check the support page for the latest SLAs.

Where to start: official ZAGG channels and how to reach them

Begin at ZAGG’s official support site: https://www.zagg.com/en_us/support. That hub consolidates chat, email forms, order lookup, and product-specific support articles. Use the support search to find a dedicated page for InvisibleShield, Mophie, or ZAGG-branded accessories; many product pages include troubleshooting steps that can avoid a support ticket altogether.

Channels to prioritize (in order of speed and traceability): live web chat, support request form (email ticket), and then phone if you need immediate escalation. Social channels (Twitter/X, Facebook) can be effective for public escalations but always move the conversation to a ticket number for privacy and tracking.

• Live chat: accessed from the support page; best for interactive troubleshooting and same-day answers.
• Support ticket/form: creates an official case number; attach photos, purchase receipts, and serial/IMEI when relevant.
• Phone: check the support page for current regional phone numbers and hours — phone options are preferential for high-value items or time-sensitive claims.
• Social customer care: public posts can accelerate attention but provide no private data; request a ticket number and shift to private messages.

Preparing your case: what information speeds resolution

Provide a concise, evidence-based summary. Your initial message should include: order number (example format #123456789), date of purchase, retailer (ZAGG.com, Amazon, Best Buy, carrier), product SKU/model, serial number or device IMEI if applicable, and clear photos or a short video demonstrating the fault. The more precise the data, the fewer clarification cycles the agent needs.

Attach proof of purchase (email receipt or screenshot), a timestamped photo of the defect, and any troubleshooting steps you’ve already taken (e.g., cleaned screen, reinstalled accessory, rebooted device). If the claim is time-limited (returns within 30 days, warranty claims within stated periods), call attention to purchase date and retain packaging until the issue is resolved.

• Minimum required items for a smooth case: order number, purchase date, product model/SKU, serial/IMEI (when applicable), 2–3 clear photos, and your preferred resolution (refund, replacement, repair).

Warranty claims and returns: policies and practical steps

ZAGG provides product-specific warranty terms — some InvisibleShield items have lifetime replacement limited warranties, while electronics like power banks and keyboards typically carry 1–2 year limited warranties. Always confirm the warranty length on the product page or your included documentation. If you bought through a third-party retailer, that retailer’s return window (often 14–30 days) can differ from manufacturer warranty terms.

To submit a warranty claim: open a ticket via the support portal, select the warranty option, and attach the requested documentation. If an RMA is issued, follow the return shipping instructions exactly — use tracked shipping, insure the package for the value, and retain tracking numbers. Expect an inspection period once ZAGG receives the item; some claims are resolved by sending a replacement prior to return, others require inspection before credit.

Escalation and dispute resolution: when and how to push further

If initial support does not resolve the issue, escalate with the ticket number and a clear summary of outstanding concerns. Ask for a supervisor review or request escalation to the warranty claims team. Keep communications professional and focused: restate facts, attach the chronological evidence, and propose a fair remedy (replacement or refund). Well-documented escalation requests are resolved faster than emotional or vague complaints.

If you reach a dead end and your purchase was within 60–120 days, consider contacting the retailer for a return/refund under their policy. For unresolved warranty disputes beyond reasonable timelines (e.g., no substantive reply after 14 business days), options include filing a complaint with your payment provider (credit card chargeback), state consumer protection agencies, or the Better Business Bureau. Always preserve all correspondence and shipping receipts as evidence.

Practical tips: timelines, costs, and packaging

Anticipate the following practical timelines and costs: initial support response 24–72 hours, RMA processing 5–14 business days, and shipping costs either prepaid by ZAGG (warranty-covered) or by you for non-warranty returns. If ZAGG provides a prepaid label, verify the carrier and insurable value; if you ship independently, use a tracked, insured option to avoid loss risk. For international customers, customs and duties may apply and add time.

Packaging: protect the product with bubble wrap and use a small, sturdy box; include a printed copy of the RMA or your ticket number prominently. For screen-protector issues, include the defective protector in the original packaging if possible; for electronic accessories, include all serial tags and a brief list of included items. Clear labeling and tracking reduce processing delays and make claim resolution measurably faster.

Is ZAGG not a lifetime warranty anymore?

The warranty is limited to the lifetime of the device for device-specific products. Products must be returned to the original place of purchase and Purchaser must provide proof of purchase. Register the product at ZAGG.com. Follow the directions on the applicable website to submit a warranty request.

How do I connect to ZAGG?

How Do I Pair My ZAGG Pro Keys?

1. Ensure your device’s Bluetooth® is on.
2. Press and hold Pro Key’s Bluetooth 1 or 2 keys for three seconds.
3. Your device will display “ZAGG Pro Keys” as an available pairing option.
4. To pair your Pro Keys to another device, repeat steps 2 and 3.

Does Best Buy replace ZAGG screen protectors for free?

Buy here replace here warranty: If you buy a ZAGG InvisibleShield screen protector for your cell phone at a Best Buy store or on BestBuy.com and it gets worn or damaged, you can replace it under ZAGG’s limited lifetime warranty at any Best Buy location.

Is ZAGG a Chinese company?

ZAGG operates its International business from Shannon, Ireland with additional offices in the United States and China.

How do I get my free ZAGG replacement?

You can request a replacement under warranty by first signing in to the ZAGG.com website.

1. Sign In or Create an Account at ZAGG.com.
2. Click Registered Products and find the registered product you would like to replace.
3. Click the Get A Replacement link on the product you want to replace.

How do I contact ZAGG customer support?

Give us a call at 800-700-9244 or reach out to our Customer Support Team directly at zagg.com under “Contact Us” (bottom of the website).