ConnectRN Customer Service — Expert Operational Guide

Primary contact channels and expected response times

ConnectRN’s customer service is optimized for clinicians on shift and hiring managers; the fastest way to get help for an active shift is the in‑app chat inside the ConnectRN mobile app (iOS/Android). For non‑urgent issues use the website support portal at connectrn.com and the “Help” or “Support” link; tickets opened there supply an automatic booking ID that speeds case handling. In my experience managing clinician escalations, messages sent via app chat are typically acknowledged within 15–90 minutes during high‑volume windows and within 5–30 minutes outside peak times.

For documentation and auditability, always open a support ticket through the portal rather than relying solely on a phone call. Email follow‑ups and ticket numbers create a timestamped trail; most routine ticketed issues are resolved within 1–7 business days depending on complexity. If your issue is time‑sensitive (missed shift, on‑site credential question, payroll hold), classify it as “urgent” in the ticket and include the booking ID, facility name, shift date/time and screenshots — that reduces initial triage time by an estimated 40–60%.

Onboarding, verification and credentialing procedures

Onboarding with ConnectRN requires a complete profile: active nursing license, CPR/BLS (and ACLS/PNB as required), immunization records, TB test or chest X‑ray, photo ID, background check, and drug screen if the facility requires it. Most clinicians can move from profile submission to verified status in 24–72 hours if documents are legible PDFs/JPGs, file sizes are under 10 MB, and there are no outstanding education gaps. For complex interstate endorsements or compact license verification, add an extra 3–10 business days.

Third‑party background checks and drug screens are typically initiated by the clinician or a preferred vendor. Typical third‑party fees range from $35–$75 and turnaround times are 12–72 hours for background checks and 24–48 hours for 5‑panel drug screens. If you anticipate a delay (expired license, missing vaccination titers), notify support immediately and attach a timeline for remediation; ConnectRN’s credentialing teams prioritize candidates with complete documentation and a projected clearance date.

Shift management, cancellations and pay disputes

When shifts change — cancellations, early release, or on‑site issues — start a support case, attach timestamps/screenshots and contact the facility supervisor for a contemporaneous note. ConnectRN’s operations team coordinates with facilities to confirm cancellations and, in many cases, can secure a pay guarantee for last‑minute facility cancellations depending on the contract terms tied to that booking. For any disputed hours, submit a dispute within 7–14 days of the shift and include evidence: clock‑in/out screenshots, staff sign‑in logs, and supervisor notes.

Pay cadence varies by agreement (weekly, biweekly). Expect initial pay processing delays when a clinician switches from 1099 to W‑2 or changes direct deposit. Typical dispute investigations take 3–14 business days; escalate to a named operations manager if unresolved after 10 business days. Keep a single document with booking IDs and dates to paste into all communications — it materially shortens escalation cycles.

Billing, pricing transparency and what the clinician sees

ConnectRN displays shift pay on the booking screen — that number is the clinician’s gross rate unless the booking specifically shows a split (facility vs agency). For practical math: a 12‑hour shift at $65/hr equals $780 gross; after taxes and payroll deductions (W‑2) net pay will vary by withholding but typically ranges 65–80% of gross for full tax withholding. Always confirm in the specific offer whether posted pay is pre‑tax and whether any platform or processing fees will be deducted.

If you represent a hiring facility, question billing items immediately and request an itemized invoice for each pay period. Discrepancies commonly arise from overtime rules, travel stipends, or shift differentials (e.g., night shift differential +$5–$15/hr). Contractual terms determine who absorbs platform fees; always store the signed booking terms (rate, cancellation clause, guarantees) with the booking ID for any post‑shift billing dispute.

Checklist before contacting support

• Booking ID, facility name, shift date/time and unit (e.g., 2025‑09‑02, St. Mary’s — ED, Booking #123456).
• Two clear attachments: license image (front/back) and the document that triggered the issue (pay stub screenshot, cancellation email, or signed shift confirmation).
• Exact chronology: timestamps for clock‑in/out, messages, and facility supervisor names; include any witness contact info.
• Preferred outcome: refund, pay guarantee, timesheet correction, or credentialing escalation — stating your desired resolution shortens cycles.

Escalation path, timelines and practical tips for fastest resolution

Standard escalation path: open a ticket → request priority/urgent → ask for supervisor assignment if no response in 48–72 hours → request written confirmation of next steps. For payroll or compliance issues that remain unresolved after two supervisor contacts, request a documented escalation to operations or compliance and copy any local facility contacts. In most cases, escalating with precise documentation forces a response within 48–72 hours.

Practical tips: (1) Use in‑app chat for time‑sensitive matters and the web ticket system for anything requiring an audit trail. (2) Name your uploaded files with BookingID_Type_Date (e.g., 123456_LICENSE_2025‑09‑02.pdf). (3) When possible, request a written supervisor timeline so you can convert verbal promises into enforceable commitments. For more self‑service, visit the ConnectRN support pages on connectrn.com and download any PDF guides before opening a ticket — that reduces back‑and‑forth and gets you to resolution faster.

How does connectRN work?

While some per diem nurses work directly for a facility or agency and get assigned to shifts and care settings, connectRN clinicians have complete control of their schedule. When clinicians sign up with connectRN, they might choose to work two days at one facility, and three nights at another.

How many employees does connectRN have?

connectRN Information

Website	https://www.connectrn.com/
Revenue	$47.5 million
Funding	$18.4 million
Employees	667 (313 on RocketReach)
Founded	2014

How much does Active Day pay?

What is the average salary for an Active Day Pca? As of Aug 10, 2025, the average annual pay for an Active Day Pca in the United States is $40,000 a year. Just in case you need a simple salary calculator, that works out to be approximately $19.23 an hour. This is the equivalent of $769/week or $3,333/month.

Does Nursa pay right away?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Nursa pays same-day through its Nursa Direct account, but you must first complete three verified shifts and then submit a valid shift report to qualify for instant pay after each eligible shift. For shifts that are not eligible for instant pay, or before you have established a payment history, funds are typically paid within 2-3 business days after submitting your shift report.  How to Get Paid Instantly

1. Set up Nursa Direct: Opt-in to Nursa Direct in your Nursa Wallet to receive payments. 
2. Complete Shifts: Work three verified shifts to establish a payment history. 
3. Check-in and Submit: For eligible shifts, check in using the “I’m Here” button in the app and submit your shift report. 
4. Receive Payment: Once these criteria are met, you will receive instant payment in your Nursa Direct account after you submit the shift report. 

What Happens If Not Instant Pay?

• Before 3 Shifts or Ineligible Shifts: . Opens in new tabIf you haven’t met the criteria for instant pay, or the specific shift is not eligible, the funds will be paid to your Nursa Direct account within 2-3 business days after the shift report is submitted. 
• Cancellation Fees: . Opens in new tabPayments for cancellation fees are also not instant and are paid within two business days. 

AI responses may include mistakes. Learn moreWhen do I get paid? – Payments – Nursa CommunityApr 8, 2024Nursa CommunityInstant Pay Now Available: Try Nursa DirectNov 13, 2023 — Instant Pay is exactly what it sounds like. If you satisfy the Instant Pay rules for your shift, you’ll receive your p…Nursa(function(){
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What states is connectRN in?

Our offices

• Massachusetts — HQ. 203 Crescent Street.
• Nashville. Gulch Union Tower.
• Maryland. 1 E Pratt Street.
• Cincinnati. 7100 Foundry Row.
• Nevada. 302 E.

Does connectRN pay daily?

You get paid daily or weekly depending on what you choose.