Contents
- 1 Computershare customer service number — complete professional guide
Computershare is a global share registry, transfer agent and employee equity plan administrator serving corporations and individual investors in more than 20 countries. Their customer service function handles a broad set of needs: registering or transferring share ownership, issuing replacement certificates, dividend and tax queries, employee share plan enquiries, corporate action instructions (splits, buybacks, rights issues), and American Depositary Receipt (ADR) services. For listed-company shareholders it is usually your primary point of contact for any record-level question.
Because Computershare operates regionally, contact routes and required documentation differ by country and by service line. In practical terms that means you will rarely get a one-size-fits-all phone number; instead, Computershare runs dedicated teams for investor services, employee plans, corporate actions and institutional clients. This guide explains how to find the correct number quickly, what to prepare before you call, and how to reduce hold time and friction during the call.
The authoritative source for phone numbers and office addresses is Computershare’s global website (https://www.computershare.com). Use the country selector at the top-right of that site or the “Contact us” / “Investor Centre” link. That page lists country-specific telephone numbers, local office addresses, postal addresses and hours of operation. Because Computershare updates local contact details regularly (for example when a new regional call centre opens), always confirm the number on the site immediately before calling.
If you are dealing with a corporate action, dividend or employee plan, go to the specific service page first (Investor Services, Employee Plans, Corporate Actions, ADR Services). Those pages include direct lines, secure web-forms and downloadable PIN/POA forms. For secure enquiries (account changes, tax forms, lost/stolen certificates) the specialised lines or secure messaging portals shown on those pages will be far faster and more effective than a general enquiries number.
Typical call-routing and expected wait times
Computershare uses multi-level phone routing: an initial automated menu, verification (account number, name, D.O.B. or security PIN), then a specialist queue. For routine balance and dividend queries you should expect 5–15 minutes of hold time outside peak days; for complex corporate-action or legal matters the specialist queue can take longer (20–45 minutes) and may require callbacks. Peak periods—quarterly dividend dates, record-date windows, takeover and rights issue windows—are busiest and often generate extended wait times.
To minimize hold time, use the online Investor Centre (often branded “Investor Centre” or “My Computershare”) before calling: many requests (address changes, tax withholding elections, statements, interim certificates) can be completed online. If you must call, use the dedicated service route found for your country and service type on the Computershare site; calling a generic corporate number adds transfer steps and delay.
Preparing documents and account identifiers in advance will shorten calls and improve first-call resolution. Typical required items: your shareholder reference number (SRN / investor number), ISIN or company name and ticker, last dividend paid date, scanned ID for identity verification, and any signed forms specific to the request (stock transfer form, power of attorney, or lost share affidavit). If you are a corporate contact, have board resolutions, corporate authorisations and proof of signatory authority ready.
- Essential items to have ready before phoning Computershare:
- Investor number / SRN / holder reference and the relevant ISIN or ticker symbol
- Photographic ID (passport / driver’s licence) or company documentation for corporate accounts
- Any fixed dates (record date, ex-dividend date, payment date) and transaction references
If you anticipate a regulator-level issue (dispute over beneficial ownership, lost certificate involving legal proceedings), request escalation to the legal or compliance team and be prepared to submit certified documentation—recognize that legal reviews typically add days or weeks to resolution timelines.
Service lines, fees and turnaround expectations
Computershare’s fee schedules are service-specific and posted on the country service pages or disclosed in your employer’s plan documentation. Common transactional fees include certificate re-issue fees, physical transfer fees, international dispatch charges (tracked courier), and processing fees for overseas tax forms. Typical re-issue prices in many jurisdictions range from US$10–US$50 per certificate plus courier, while corporate-action processing for non-standard instructions can attract higher administrative charges; always confirm the exact figure on the applicable country page.
Turnaround times are similarly case-dependent: online address changes and statement downloads are immediate; domestic certificate issuance and posting can take 7–21 business days; overseas courier dispatch is typically 7–14 business days plus customs delays. For time-sensitive actions (tender offers, expiry of rights) begin contact at least 5–10 business days before the deadline and request written confirmation of any instruction you give.
Security, escalation and dispute handling
Computershare enforces strict identity verification. They will not process ownership changes without the proper ID and signatures; for corporate accounts that means certified copies and company seals in many jurisdictions. If you suspect account compromise, ask immediately for an account freeze and a reference number for the escalation. Request written confirmation of the freeze and the next steps in email or secure portal message.
If a call leaves your issue unresolved, escalate through the published complaint channels on the Computershare site: first-level local complaints contact, then a regional disputes team, and finally the regulator escalation path in your jurisdiction (for example the SEC in the U.S., FCA in the U.K., ASIC in Australia). Keep all timestamps, reference numbers and copies of forms—regulators will expect a clear chronology when you file a formal complaint.
Final practical tips
Use the Computershare website as your primary source for the exact, current customer service number and office address. For recurring administration (dividends, tax withholding, employee equity), register for the Investors/Employee Centre online so you can perform most actions without phoning. For urgent legal or transfer matters, prepare certified documentation and expect longer resolution windows—plan ahead around dividend and corporate action dates to avoid missing deadlines.
