Comdata 24-Hour Customer Service Phone Number — Complete Practical Guide

Overview and what “24-hour” means in practice

Comdata provides payment, payroll and fleet card services to fleets, drivers and corporate clients; because many customers are on the road or work non-standard hours, Comdata maintains 24-hour telephone support for time-sensitive issues such as lost/stolen cards, declined transactions, fraud reports and emergency fuels. In practice “24-hour” means live agent access or an immediate escalation path every day of the year (holidays included) — not simply recorded messages or delayed callbacks.

To locate the exact 24-hour number for your account, always check the back of your physical Comdata card and your client onboarding packet. Comdata’s primary corporate website is https://www.comdata.com and the canonical contact page is https://www.comdata.com/contact/. If you were issued a card through a carrier or fleet manager, many fleets print a dedicated 24/7 assistance number on the card face or sleeve; that is the most reliable number to call for card-level emergencies.

How to reach 24-hour customer service and alternative channels

The quickest route in an emergency is the toll-free number printed on the back of your Comdata card. If you do not have your card available, visit the Comdata contact page listed above or use your company’s driver support line that’s tied to your fleet account. Comdata offers multi-channel support: phone (24/7), secure web portals for account administrators, and mobile app features for PIN management and transaction history. These channels are linked; a phone agent can open tickets that administrators can monitor in the web portal.

International callers or drivers in Canada and Mexico should use the country-specific numbers on the company contact page; Comdata supports international dialing and will route callers to a regional team within minutes. For corporate-level questions (merchant services, billing disputes over $1,000, or contract matters), there are dedicated business hours teams and escalation paths; agents will create an internal case with an expected SLA (commonly 48–72 hours for complex billing disputes, 5–10 business days for transaction research).

What to have ready when you call (critical checklist)

• Card information: full card number if available or the last 4 digits; card expiry and printed name. Agents will always ask for the last 4 digits to begin verification.
• Company/fleet identifiers: your company name as enrolled with Comdata, your employee/driver ID, and the carrier DOT or account number if known. These reduce verification time from a typical 8–12 minute average to under 4 minutes.
• Incident specifics: date/time of the transaction, merchant name and location (city, state, or GPS coordinates if available), and transaction amount. For fraud reports, note any suspicious phone numbers, emails, or ATM IDs involved.

Agents are required to verify identity before performing card controls (lock/unlock), issuing a PIN reset, or ordering a replacement card. Typical verification elements are the last 4 of the card, date of birth or last 4 of SSN depending on your employer’s enrollment, and a security code or company passphrase. Preparing these in advance shortens call time and reduces repeat authentication steps.

Immediate actions, typical fees, timelines and what to expect next

• Lost or stolen card: immediate hotlist/kill of the card (instant), temporary virtual card issuance in 30–90 minutes in many programs, plastic replacement shipped standard 3–7 business days; expedited shipping often available for $15–$40 depending on your fleet’s agreement.
• Fraud investigation: agent will place a provisional block, escalate to fraud operations. Expect initial review within 24 hours and a formal investigation timeline of 7–45 days depending on transaction complexity and merchant cooperation.
• Declined transactions or PIN lockouts: agents can reset PINs or provision single-use virtual PINs; most PIN resets are completed during the call, reducing vehicle downtime significantly.

Fees and timelines vary by contract. For example, many carrier agreements waive replacement card fees for the first two incidents per year and charge $10–$25 thereafter; expedited shipping fees are frequently billed back to the fleet account rather than the driver. For any chargebacks or merchant disputes over $250, expect a documented dispute packet requirement (signed affidavit, receipts, and driver statement). Keep copies of receipts and photos of odometer/fuel meter readings to support dispute claims.

Security, escalation and record-keeping best practices

When interacting with 24-hour support, insist on a case or ticket number and record the agent’s name and timestamp. Comdata’s operational best practice is to provide an internal ticket (for example “Case #C-12345678”) at call completion; use that number when following up through your fleet administrator or via the web portal. If an agent cannot resolve your issue during the initial call, request an explicit SLA (e.g., “investigation to be completed within 72 hours”) and the escalation path including supervisor contact points.

Finally, maintain a secure personal log: date/time of the incident, case number, agent name, and action taken. This is essential for audits — many fleets conduct internal reconciliations quarterly and will require matching documentation when disputing billing variances or seeking reimbursements for out-of-pocket emergency expenses (fuel, towing, repairs).

What is the phone number for Comdata dispute?

Phone: 1-888-265-8228
Upon entering your card number and access code, select (4) to dispute a transaction. Your call will be forwarded to a Customer Service Associate for further instructions.

How do I speak to someone at Comdata?

Questions? Call 615-370-7000 or call the toll free Customer Service number on the back of your card. Who is providing this notice? COMDATA INC.

Where can I get money off my Comdata card for free?

However, you can access cash at an ATM (Cirrus or Allpoint networks only) or any bank teller free of charge. Select Checking for Express Cash Funds. Select Savings for Cash on Card funds.

How do I check my Comdata balance?

DO NOT CHECK YOUR BALANCE AT AN ATM, go to www.cardholder.comdata.com, sign up for text message alerts or call 1-888-265-8228.

What is a Comdata number?

For Comdata OnRoad® cardholders, call 1-866-288-9990 and follow the voice prompts. For Comchek cardholders, call 1-800-741-3939 and follow the voice prompts.

Can I transfer money from my Comdata card to my bank account?

You may call 1-888-265-8228 to have money manually moved from your Comdata payroll card to your bank account. It will take approximately 24-48 business hours for money to be moved from your payroll card to be placed into your bank account.