CNG customer service telephone number — expert guide

Executive summary

Contacting the correct CNG (compressed natural gas) customer service telephone number quickly can prevent safety incidents, speed billing resolution, and reduce vehicle downtime. “CNG” covers two different contact categories: (1) stations and fleet fueling operators that sell compressed natural gas as a vehicle fuel, and (2) pipeline/utility natural gas companies that serve residential and commercial customers. Each category has different phone numbers, emergency lines and service protocols.

This guide gives precise, actionable steps to find the right telephone number, the information you must have when you call, common wait and resolution times, and escalation channels including regulators and emergency services. It also lists authoritative online resources and safety numbers you can rely on worldwide.

How to locate the correct telephone number

Start with the physical or digital sources most likely to display the correct contact: the CNG station pump, the station’s receipt, the fleet account statement, or your natural gas bill. For vehicle-fueling stations, the station operator’s local phone number is usually printed on the dispenser or the receipt. For utilities, the customer service and emergency numbers are required to appear on monthly bills and on the utility’s official website.

If you do not have a bill or receipt, use official online station locators and industry directories. In the U.S., the Department of Energy’s Alternative Fuels Data Center (AFDC) maintains a searchable station directory for CNG and LNG locations. Industry associations—NGVAmerica and commercial providers such as Clean Energy Fuels—also list corporate and station contacts on their websites. When in doubt, prioritize contact information from the station operator or the regulated utility rather than third-party aggregators.

Emergency numbers and immediate safety actions

If you suspect a gas leak, a compressed cylinder failure, or any immediate danger, do not look for “the right company number” first—call the universal emergency number for your country. In many countries that is 112 (European Union) or 911 (United States). In the U.K. and Northern Ireland the nationally recognized gas emergency number is 0800 111 999; that line is monitored 24/7 by trained responders and will dispatch the local gas emergency service.

After calling emergency services, contact the station or utility emergency number listed on the pump or your bill for follow-up and incident reporting. Utilities typically separate “customer service” (billing, account changes) from “emergencies” (gas leaks, odor). Expect the emergency line to be answered 24/7; for non-urgent billing calls, standard business hours apply and typical hold times are 2–12 minutes depending on call volume and provider.

What to prepare before calling customer service

• Account identifier: customer/account number, meter number, or fleet account ID—found on the bill or contract.
• Exact location: full address of the station or service point, dispenser ID or meter serial number, and GPS coordinates if available.
• Date/time and transaction details: pump receipt ID, gallons or GGE delivered, vehicle odometer/HH:MM times, and any payment method used (card last four digits).
• Photos and evidence: concise notes or photos of the meter reading, dispenser screen, valves, or visible damage; keep timestamps or metadata.
• Desired outcome: refund, re-credentialing, emergency repair, or escalation—state this at first contact to route correctly.

Providing these items up front reduces call handling time significantly. For billing disputes, many providers are required by regulation to acknowledge a written complaint within 10 business days and resolve it within 30–45 days; ask the agent for the expected timeline and a reference number for your case.

Escalation paths, regulators and typical resolution timelines

If frontline customer service cannot resolve an issue within the promised timeframe, request escalation to a supervisor and obtain a written confirmation (email) with the escalation ID and expected resolution date. For vehicle-fueling incidents (fuel quality, dispenser damage), large operators often have a “fleet support” desk with higher priority; ask for that desk explicitly.

Persistent unresolved issues can be taken to regulatory or consumer-protection authorities. For utility service disputes in the United States, contact your State Public Utility Commission (PUC); each PUC publishes complaint procedures and mediation services. Expect utility investigations of safety incidents to take 7–30 days for preliminary findings and up to 90 days for full technical reports depending on complexity.

Practical call scripts and questions to ask

• Opening script: “Hello, my name is [Name], account [XXXX]. On [date/time] at [location] I experienced [concise description]. I need a case number and estimated time to resolution. My contact is [phone/email].”
• Key questions: “Is this a billing issue, an equipment fault, or a safety incident? Will a technician be dispatched? What is the dispatch ETA? Who is authorized to repair/replace equipment and will I receive a written incident report?”
• Follow-up: Always request a callback window, the agent’s name, and an incident or ticket number. If the issue affects vehicle operation or safety, ask for a priority dispatch and a temporary workaround (e.g., alternate fueling station credit).

Keep all email confirmations and incident IDs; these are essential if you file a complaint with a regulator or seek reimbursement. In commercial/fleet settings, maintain a log of all calls and technician visits—date, time, names, actions taken—and tie each to the original ticket number.

Authoritative online resources and examples

• U.S. DOE AFDC CNG station locator: https://afdc.energy.gov/fuels/natural_gas_locations.html — reliable for station phone numbers and hours.
• NGVAmerica (industry association): https://www.ngvamerica.org — policy, safety guidance and industry contacts.
• Clean Energy Fuels (major public CNG provider): https://www.cleanenergyfuels.com — corporate contact and station network details.
• Emergency numbers: United States 911; European Union 112; United Kingdom gas emergency 0800 111 999 — use these for immediate danger and suspected leaks.

Using this approach—confirming account identifiers, using emergency numbers for immediate danger, and escalating in writing to regulators when necessary—will get you the fastest, safest outcome when you need a CNG customer service telephone number or response. Keep receipts, document calls, and prioritize safety first; the right contact is often printed where the gas is dispensed or on the official bill.

How do I contact CT natural gas customer service?

Non Emergency Contacts

1. Customer Care. Greater Hartford: 860.524.8361. Greenwich: 203.869.6900. Live Support Hours: Mon-Fri 8 a.m. – 6 p.m.
2. Meter Reading Phone Line. Greater Hartford: 860.727.3400. Greenwich: 800.437.0444.
3. Email Us. Send us an immediate email.
4. Credit & Collections. 844.383.8827. Mon-Fri: 8:00 a.m. – 6:00 p.m.

What company is CNG?

AVANGRID, Inc.
Connecticut Natural Gas (CNG) is a wholly-owned subsidiary of AVANGRID, Inc.

How to connect to a natural gas line?

Position. Then turn on the gas supply. Valve. Check all gas connection joints and fittings for leaks with a non-corrosive leak detection fluid or soapy. Water then wipe.

Where can I pay my CNG bill?

Pay Online

• Call our free automated service at 860.524. 8361 (Greater Hartford) or 203.869. 6900 (Greenwich) available 24/7.
• Call a Customer Care Representative for free at 860.524. 8361 (Greater Hartford) or 203.869.
• By Check or Money order to Connecticut Natural Gas, P.O. Box 847820, Boston, MA 02284-7820.

What is the 24 7 number for NJNG customer service?

800-427-5325
If you smell natural gas or have a natural gas emergency, immediately call our 24-hour hotline at 800-GAS-LEAK (800-427-5325) from a safe location. If you are calling from out of state, dial 800-221-0051. Our emails are not monitored 24/7. Contacting us by email will delay our response to your natural gas emergency.

How do I call Georgia natural gas customer service?

770.850.6200
The number inside metro Atlanta is 770.850. 6200; outside metro Atlanta the toll-free number is 1.877. 850.6200.