ClickPay Customer Service Number — Practical Guide for Renters and Property Managers

Overview and why the correct customer service number matters

ClickPay is a widely used online payment portal for multifamily and HOA communities; many residents and managers rely on it daily to submit rent, fees, and utility payments. When payments fail, post late, or require refunds, the single most effective initial action is to contact the correct ClickPay customer service channel tied to your property account. Using the wrong number or a third‑party line can cost you 24–72 hours of delay and make dispute timelines harder to meet.

Rather than a one‑size‑fits‑all hotline, ClickPay support is typically routed by account or property. That means the customer service phone number you should use is usually displayed inside your resident portal, on monthly statements, or on the property manager’s website. Always verify the number in your portal (URL format: https://www.clickpay.com, then log in) before calling to avoid delays and to ensure your account context is immediately available to the agent you reach.

How to locate the correct ClickPay customer service number

Step 1: Log in to your ClickPay resident or owner portal. The portal header/footer or a “Help” / “Contact” link almost always lists the direct phone number and support hours for your account. If you do not have portal access, check your last billing statement—companies put contact numbers beside account and transaction details so agents can quickly cross‑reference your records.

Step 2: Check your property manager’s communication. Many management companies (e.g., large REITs or management firms) provide a specific ClickPay support line to their residents — that number often routes to a dedicated queue and shortens wait times. If you still cannot find a number, go to https://www.clickpay.com and use the global “Contact Us” or “Support” pages; those will give you secure escalation paths, ticket portals, and links to live chat where available.

What to prepare before you call

Having the right documents and identifiers on hand speeds resolution. When you call customer service, agents will request precise transaction and account details; without them, the agent will need to place you on hold or open a ticket, which extends the total time to resolution.

• Account/Unit ID and Property Name (example format: UNIT‑12345 or Account # 001234567).
• Transaction identifiers: payment date, amount (e.g., $1,650.00), payment method (ACH, debit, Visa), and any transaction ID shown in your portal or statement.
• Last 4 digits of the bank account or card used and the authorization/reference number from the attempted payment or the email receipt.
• Exact error message or screenshot (if a web or mobile error), and the browser/device model and time (include timezone, e.g., March 12, 2025, 2:15 PM ET).
• Property manager contact information (name, phone, and email) so ClickPay can coordinate reversals, refunds, or ledger corrections with your management company.

Common issues, timelines and precise troubleshooting steps

ACH/eCheck processing: Typical ACH payments clear in 1–3 business days. If an ACH payment is returned (NSF or closed account), ClickPay will show a return code and your property ledger will reflect the return; expect a follow‑up email within 24 hours. For same‑day ACH or expedited bank transfers, cutoffs are commonly between 2:00–4:00 PM local time; there can be an added same‑day fee set by your property (example range: $10–$25).

Card declines and fees: Credit and debit card payments will often authorize immediately but the merchant may apply a convenience fee. Industry common card convenience fees range from 2.5% to 3.5% (sometimes with a flat surcharge $0.25–$3.00). If your card is declined, verify CVV, billing address (AVS), and that the issuing bank did not block the charge for suspected fraud. For disputes and refund requests, typical resolution windows are 5–10 business days for a refund posting, and 30–90 days for formal investigations depending on bank and merchant rules.

Escalation, security and documentation

If first‑line support cannot resolve your issue, ask for an escalation to a supervisor or a property account specialist. Document the support ticket number, agent name, and time of call. Effective escalations include a clear request (for example, “reverse duplicate payment 03/12/2025 $1,650; ticket #CP‑20250312‑4678”) and an attached screenshot or PDF of the portal ledger showing the double charge.

Security: ClickPay and similar payment processors operate under strict PCI DSS controls and transmit data over TLS‑encrypted connections; nevertheless, never provide your full bank routing number or CVV over unsecured email. If you suspect fraud, immediately notify both ClickPay and your issuing bank — most banks require fraud claims to be filed within 60 days of the statement date. Keep all supporting documents: portal receipts, bank statements, and correspondence timestamps (date/time and agent IDs).

Final practical checklist before you call (quick reference)

• Confirm support number in your ClickPay portal or property statement; use the portal link: https://www.clickpay.com and the account‑specific “Contact” link.
• Gather account ID, exact amount, transaction ID, date/time, card last 4 digits or bank last 4 digits, and screenshots of errors.
• Note your time zone and preferred callback windows (e.g., M–F, 9:00–17:00 ET) and ask the agent for a ticket number and expected SLA (example: “Response within 48 hours”).

What is the phone number for all paid customer service?

If you have questions regarding this Policy or our privacy practices, email us at [email protected]. California residents needing assistance accessing the notice in an alternative format can contact us at [email protected] or call us at our toll-free number: 1-888-604-7888.

How do I contact ClickBank?

If you have purchased a ClickBank product and have questions about the purchase or about a charge on your bank statement, you can contact the ClickBank Customer Support Team. Dial 1-800-390-6035 if you are calling from the US. If you are calling from outside of the US, dial 1-208-345-4245.

How do I contact ClickPay customer service?

Contact ClickPay via Phone

1. Property Managers can reach ClickPay customer service by calling 1-877-464-2159.
2. Residents can reach ClickPay customer service by calling 1-800-533-7901.

What are the hours for ClickPay?

Our operating hours are from Monday-Friday 9:00-8 PM PM EST.

How do I talk to a customer about payment?

State the amount owed, the due date, and any payment terms clearly in your message. Be polite and professional: If you’re looking to how to ask payment from client through message, always use a friendly and respectful tone in your message. Avoid sounding aggressive or demanding.

What is the phone number for ClickPay first service?

You may call ClickPay Resident Support at 1-888-354-0135 to submit a one time payment over the phone. However, there will be an additional phone fee added to your payment. This fee will add an additional $6.95 to your total. ClickPay is an online payment system designed to make submitting payments easy and manageable.