Cleo customer service number — comprehensive, practical guide

Which “Cleo” are you trying to reach?

“Cleo” is a brand name used by multiple companies: the consumer-facing personal finance app (often referenced at meetcleo.com) and the enterprise integration company (cleo.com), among smaller regional or legacy services. Because these are different legal entities with separate support operations, an effective search for a “Cleo customer service number” always starts by identifying which Cleo you mean: consumer fintech vs. B2B integration services.

Before calling or searching phone lists, confirm the product you use by checking the app’s About screen, the billing statement, or the invoice header. The domain on invoices and emails (for example, meetcleo.com vs. cleo.com) is the most reliable single indicator of which company issued your subscription or service contract.

How Cleo (consumer finance app) handles support

The consumer Cleo app (marketed through meetcleo.com) prioritizes in-app and web support rather than a publicly listed phone line. Typical support channels are: the in-app chat widget, the online Help Center, and email support routed from the app. For security and auditing, customer interactions for account-level issues are usually recorded inside the app’s support ticketing system.

If you need immediate phone support, note that many modern fintech apps do not publish a general customer service phone number for fraud-prevention reasons. Instead they provide phone or video support selectively — for example, to verified paying customers or when a case is escalated. The cleanest way to request a phone callback is to open an in-app support ticket and ask explicitly for a verified callback window; the ticket will contain the official callback number and case ID.

How Cleo Integration Cloud (B2B) handles support and phone contacts

Cleo’s enterprise business (cleo.com) operates like most B2B SaaS providers: customer phone numbers, escalation contacts and 24/7 hotlines are published in customer portals or in signed Service Level Agreements (SLAs). If your company is on a support plan (Standard, Premium, or Enterprise), your contract will list the primary support telephone number, pager/rotation line for on-call engineers, and the target response/restore times (for example: P1 response within 1 hour, P2 within 4 hours — exact SLAs depend on your contract).

To locate the phone numbers for B2B Cleo services: log into your corporate Cleo customer portal, check the Support or Contact page on cleo.com, or look at the cover page of your current support contract. If you are a procurement or IT administrator and do not have portal access, contact the internal account owner or billing contact listed on the invoice to retrieve the official numbers.

Step-by-step: how to find the correct, official customer service number

Follow these steps to avoid phishing and ensure you get an authentic telephone contact: 1) identify the exact domain on your invoice or the app’s About page (meetcleo.com vs. cleo.com); 2) open that domain over HTTPS and look for “Contact,” “Support,” or “Help Center”; 3) if you have an account, access the in-product Help or Account > Support area where verified phone numbers and callback options are shown.

Never rely on third-party directories, community forums or random social media posts for an official phone number. If you find a number on the internet, cross-check it against the company’s contact page, a recent invoice, or an authenticated email from the company (check the full sender domain). This reduces risk of social-engineering fraud and call-forwarding scams.

• Quick verification checklist: 1) Confirm domain (matches your invoice); 2) Check HTTPS and valid certificate; 3) Validate phone number on official Contact/Support page; 4) Cross-check with your invoice or contract.

What to prepare before you call or request a callback

Preparing accurate information speeds resolution. Have these items ready before you call or attach them to the support ticket: account email, full name on the account, last four digits of any linked card, exact time and date (with time zone) of the incident, transaction IDs (if applicable), the device model and OS version, app version number, and screenshots or logs if available. Record the ticket number and the name/extension of the agent you speak with.

For enterprise customers, also prepare your company tenant ID, environment name (e.g., Production vs. Sandbox), integration IDs or EDI partner identifiers, and any error trace IDs from your integration gateway. This lets support reproduce and escalate the issue into engineering with minimal delay.

• Essential call folder: account email; 2–3 screenshots; exact timestamps; invoice or subscription ID; last four digits of payment method; device/app version; preferred callback times (local timezone).

Response times, fees and escalation — what to expect

Response expectations differ by product and plan. Consumer-level support for fintech apps often provides same-day responses via in-app messaging; payment-related or fraud issues are typically prioritized and may escalate faster. B2B SLA-backed contracts specify guaranteed response and resolution windows — for example, Premium SLAs commonly promise a response under 1 hour for Severity 1 incidents and resolution targets that tie to uptime commitments.

Phone support is generally free for customers under an active service agreement. If you are being quoted fees for support calls, verify that those charges are stated in a contract or support addendum. For enterprise integrations, premium 24/7 phone support is usually included in higher-tier plans or as a separately priced add-on in the contract.

Security tips and common scams to avoid

Scammers will sometimes advertise fake support numbers and request full card details or one-time passcodes. Never provide your full payment card, password, or the 6-digit verification codes (OTP) to anyone claiming to be support. Legitimate support may ask for the last four digits of a card and account verification questions, but will never request passwords or full PANs over the phone.

If a caller claims to be Cleo but the number isn’t on the official site, hang up and call the verified number from the company’s site or customer portal. For SMS or email prompts, inspect the sender domain; phishing messages commonly use lookalike domains such as “cleo-support.co” or tiny typos. When in doubt, open a support ticket in-app or in the official portal and request a callback to a verified number.

Sample call script and email template for efficiency

Phone script (concise): “Hello — my name is [Full Name], account email [[email protected]], I’m calling about [brief issue]. The incident occurred on [YYYY-MM-DD hh:mm TZ]. My ticket number is [if you have one]. Please confirm your name and the official callback number before we proceed.” Always ask the agent to repeat the ticket/case ID and the escalation path (e.g., “Will this escalate to engineering? If so, expected response time?”).

Email template (subject line and body summary): Subject: “Urgent — Account [[email protected]] — [Short issue summary] — [YYYY-MM-DD]”. Body: include account email, last four of payment card, timestamps, transaction IDs, device/app version, and three proposed callback windows in your local time zone. Attach screenshots or logs as separate files and request an estimated SLA in the reply.