Cleo Cash Advance — Customer service phone number and hours (USA)

Summary of official support channels

Cleo (the fintech app commonly branded at joincleo.com) primarily routes product support through its in‑app messaging and an online help center rather than through a public customer‑service phone line. For most cash advance or “Cleo Cash” issues you will get the fastest documented response by opening the Cleo app, tapping Help / Support, and submitting a secure message that includes the transaction details. The company maintains a searchable knowledge base (Help Center) that covers setup, funding, transfers, fees, and troubleshooting.

If you cannot access the app, use the official Help Center at help.joincleo.com (type the exact domain into your browser). Many modern U.S. fintechs do not publish a general customer‑service number to reduce fraud risk; if Cleo does not show a public phone number in your app or on the verified support site, assume phone support is not available and use the in‑app or web channels instead.

Why phone availability matters and how to check current hours

Phone support availability affects how quickly urgent issues (failed deposits, suspected fraud, account lockouts) are resolved. Because fintechs regularly change staffing and hours, the single reliable method to confirm current hours and any temporary service changes is the in‑app Help section or the official support/help URL. Social channels (Cleo’s verified Twitter/X or LinkedIn pages) sometimes post outage notices, but those are not substitutes for case‑level support.

Practical approach: before assuming a 24/7 phone line exists, open the app and search “contact” or “support hours.” If Cleo provides a callback option it will appear inside your secure message thread. If you absolutely need voice support immediately and Cleo does not provide it, contact the issuing card network or your bank (the number is on the back of your debit card) since banks and card issuers offer 24/7 fraud lines.

What to prepare before contacting Cleo support (speeds up resolution)

• Account and identity details: registered email, full name exactly as in the app, last 4 digits of the primary funding card, device model (e.g., iPhone 12, Android Galaxy S21), and app version (found in app → settings). These reduce verification friction.
• Transaction specifics: exact date/time (include time zone), amount (e.g., $75.00), transaction ID if shown, the bank/card that cleared or declined the transfer, and screenshots of error messages or bank statements showing the charge. Screenshots with timestamps shorten investigation time by 24–72 hours.
• Desired outcome: be explicit — refund, reversal, faster funding, chargeback, or technical troubleshooting. State whether funds are time‑sensitive (rent/utility) so support can prioritize.

Typical response and resolution timelines

Industry norms for app‑based fintech support: initial triage replies often arrive within 24–72 hours; complete investigations for disputed transfers or alleged fraud commonly take 5–10 business days, and bank reversals or card chargebacks can take 7–30 days depending on the issuing bank. Expect faster turnaround for clearly documented issues (screenshots, transaction IDs) and slower for cases requiring third‑party bank investigation.

If your case is time‑sensitive, open an in‑app support ticket and clearly mark urgency. Keep copies of all correspondence. If Cleo authorizes a refund, typical settlement to your bank or card will follow the normal ACH or card settlement window (1–5 business days for ACH, 3–10 business days for card credits, though banks can vary).

Common issues with Cleo Cash Advance and immediate remedies

Declined advances: declines usually stem from insufficient external account balance, bank verification failures, or duplicate/rapid requests. Remedy: verify the linked account, ensure routing/account numbers match, update the funding card, and wait 15–30 minutes before retrying to avoid duplicate holds. If a preauthorization hold appears, provide the support team a screenshot so they can release it with the bank.

Delayed funding or missing deposit: confirm the timestamp in the app and match it to your bank statement. If a transfer shows “completed” in the app but your bank shows no credit, supply support with both the app confirmation and a bank statement line. If the issue persists beyond 5 business days, escalate via the app and request reference numbers for regulatory escalation.

Escalation path and external complaint options

If in‑app support does not resolve the matter within reasonable time, escalate formally. First, ask Cleo for the case/reference number and expected resolution date. If that fails, file an external complaint: the U.S. Consumer Financial Protection Bureau (CFPB) accepts fintech complaints online at https://www.consumerfinance.gov/complaint and by phone at 855‑411‑2372. The CFPB forwards complaints to the company and tracks responses.

Other options: file with your state Attorney General’s consumer protection office (find contact at naag.org), submit a complaint to the Better Business Bureau at bbb.org, and if funds were taken from a bank account, contact your bank’s fraud/dispute line (number on the back of your card) to request a provisional credit while investigations occur. Keep all communication records for these escalations.

Security, privacy, and fraud prevention tips

Never share full account numbers, passwords, or one‑time passcodes over email or social media. Legitimate Cleo support will only request verification details within the secure in‑app messaging channel. If anyone contacts you claiming to be Cleo support from an unverified phone number or social handle, do not provide credentials — instead open a fresh in‑app support ticket and reference the interaction so the team can validate authenticity.

Enable device‑level security: update the app (current patch level), use a PIN/biometric lock on the Cleo app, and enable any multi‑factor options. If you suspect fraud, immediately freeze or close the funding card with your bank and notify Cleo via the app so they can flag the account for additional review.

How to cancel Cleo cash advance?

After you’ve answered Cleo’s questions, you’ll see a button that says Unsubscribe —once you tap that button, you should receive a confirmation email letting you know that your subscription is canceled. 4. If you have an active advance out when you cancel, you’ll still have to repay it on the date you chose.

How to talk to a human at Cleo?

The main method for contacting Cleo customer service is through the in-app chat feature. This allows you to communicate directly with their support team or AI bot. To access this, open the Cleo app, type “contact support” or navigate through the help sections.

How to contact Dave customer service phone number 24 7?

1-844-857-3283
You may also call us at 1-844-857-3283 or write us at Evolve ℅ Dave 1265 S Cochran Ave Los Angeles, CA 90019 to (1) report that your Dave Card has been lost or stolen, (2) report unauthorized activity on your Dave Checking Account, or (3) notify us of an error involving a transaction on your Dave Checking Account.

Does the Cleo app have a phone number?

Cleo primarily uses an in-app chat for customer support. You can access it by opening the app and typing “contact support” to be connected with their team. They do not offer a public customer service phone number.

How to speak Cleo?

This is how we pronounce the name cleo cleo cleo cleo presenting the meaning of this name to praise or claim. Thank you.

How many employees does Cleo have?

Cleo Communications

Company type	Privately held company
Founded	1976
Headquarters	Rockford, Illinois , United States of America
Key people	Mahesh Rajasekharan (President and CEO)
Number of employees	400