Cleo cash advance customer service phone number (24/7) — definitive guide

Overview: who Cleo is and their customer support model

Cleo (founded in 2016) is a fintech company that provides budgeting tools, spending insights and short-term cash advances through its mobile app. Rather than operating as a bank, Cleo partners with regulated lender(s) and banking rails to deliver advances and payment services; that partnership model drives how customer support is structured and why an always-on, public phone line is not typically published by the company.

Because Cleo routes most account-sensitive and cash-advance inquiries through secure in-app channels, you should expect authentication-first support workflows: identity verification, transaction identifiers and bank-level dispute handling. That design improves privacy and compliance, but it means the single, public, 24/7 telephone number you might expect from a traditional bank is usually not available.

How to contact Cleo for cash advance problems (fastest, official routes)

Primary route: open your Cleo app and use the in-app Help or Chat feature. This is the fastest and most secure route for cash-advance problems because the chat session is tied to your authenticated account and can display transaction IDs, linked bank details and advance status. The Help Centre URL is https://cleo.ai/help (use the app link for account-specific requests).

Secondary routes: the Cleo Help Centre contains step-by-step articles, FAQs and escalation guidance for chargebacks and repayment issues. If your app shows an email contact, use that address for documents or attachments; if not, the Help Centre will direct you to the right channel. Public social accounts and generic inboxes are useful for non-sensitive queries, but never share full account credentials in those venues.

If you believe funds are missing or fraud has occurred — immediate actions

When money is missing, timing and the right phone numbers matter. First, freeze any linked debit/credit card immediately by calling the number on the back of the card (card issuers operate 24/7 fraud hotlines). Second, document everything: screenshots of the Cleo transaction, timestamps, and the last 4 digits of the linked bank account.

If you need consumer-protection escalation: in the United States file a complaint with the Consumer Financial Protection Bureau at 855-411-2372 or online at consumerfinance.gov. In the United Kingdom, the Financial Ombudsman Service is reachable at 0300 123 9123 and online at financial-ombudsman.org.uk. These agencies can accept complaints if partner-lender resolution stalls beyond 8–30 business days.

Practical checklist before you call or escalate

• Account identity: full name, email tied to Cleo, and the last 4 digits of your SSN (if requested for verification).
• Transaction details: exact date/time (ISO format if possible), amount in local currency, merchant name or “Cleo Advance” indicator, and any transaction ID shown in the app.
• Screenshots and receipts: app transaction screens, bank statement line, and any error message text or code.
• Device and app details: iOS/Android version, Cleo app version (e.g., v6.2.1), and whether you used biometrics or a passcode to authenticate.
• Preferred resolution: refund, reversal, or dispute lodging — state a clear desired outcome and acceptable timeline (for example, “refund to bank within 10 business days”).

Timelines, fees and realistic expectations

Typical cash advance parameters (illustrative, vary by user and region): advances commonly range from $20 to $250; fees, when charged, are often a flat fee between $0 and $5 or an interest-free short-term credit repaid on the next payday (usually within 7–30 days). Because Cleo uses partner lenders, the exact amount and fee schedule will be shown at the time of the advance in the app and in the loan terms you accepted.

Dispute and refund timelines: expect an initial acknowledgement within 24–72 hours via in-app chat, with investigations frequently taking 5–30 business days depending on the partner bank and whether an external chargeback is required. ACH reversals and bank refunds typically appear in 3–10 business days after the lender or card network issues the reversal; card networks can take up to 30–45 calendar days in complex fraud disputes.

How to chat with a real person on Uber?

Tap “Chat” to get help fast
For the fastest assistance, tap “Chat” and get connected with a real person, 24/7. Plus you can upload screenshots to resolve your issue even faster. Our chat agents will carry on a live chat conversation with you.

What is Cleo support?

Cleo is the only global, end-to-end support for parents and caregivers at all ages and stages of life. Our proactive, relationship-based model addresses all dimensions of family health and wellness from the early stages of family forming through parenting and caregiving for adult loved ones.

How to chat with a real person on Cleo?

For users of the Cleo app, the primary way to get in touch with their support team is directly through the app itself. Typically, this involves navigating to the help or support section and initiating a chat. You can type “talk to a human” to bypass the automated responses and connect with a live agent.

How to contact Dave customer service phone number 24 7?

1-844-857-3283
You may also call us at 1-844-857-3283 or write us at Evolve ℅ Dave 1265 S Cochran Ave Los Angeles, CA 90019 to (1) report that your Dave Card has been lost or stolen, (2) report unauthorized activity on your Dave Checking Account, or (3) notify us of an error involving a transaction on your Dave Checking Account.

How to chat with a person on threads?

Guys. So if you have threads app right and you want to send a message to somebody so let me click on. My account which is my profile.

How to cancel Cleo cash advance?

After you’ve answered Cleo’s questions, you’ll see a button that says Unsubscribe —once you tap that button, you should receive a confirmation email letting you know that your subscription is canceled. 4. If you have an active advance out when you cancel, you’ll still have to repay it on the date you chose.