Chuck E. Cheese — How to Find and Use the Customer Service Number

Where to get the official Chuck E. Cheese customer service number

Chuck E. Cheese centralizes guest support through its official website and location-specific phone lines rather than publishing a single, universal 24/7 hotline. The most reliable starting point is the company’s public contact page at https://www.chuckecheese.com/contact-us and the store locator at https://www.chuckecheese.com/locations. Those pages list each location’s direct phone number, hours of operation, and address so you can call the location that handled your visit (or plans to handle your booking) — this avoids misrouting and speeds resolution.

If you prefer digital contact, the website contact form captures guest details and routes them to regional Guest Services. Typical response times reported by guests are within 24–72 business hours for email/contact-form submissions; phone calls to store locations generally produce immediate answers during posted business hours. For time-sensitive matters (e.g., party booking same-day, machine malfunctions, or safety incidents), call the location directly for the fastest action.

Common phone numbers, channels and what each is for

Chuck E. Cheese uses a combination of local store phone lines, a centralized guest-service email/contact form, and social media channels for public-facing support. Use the store phone for on-site issues: arcade credit/card errors, lost & found, immediate safety or staffing problems, and day-of party coordination. Use the website contact form for billing disputes, guest feedback, and requests that require escalation or documentation.

Official social and digital channels are also actively monitored and can produce fast responses during business hours. The brand’s primary web domain is chuckecheese.com; their verified social handle is typically @chuckecheese on X (Twitter) and Instagram. For sensitive disputes (charging, refunds, legal), request a written case number and the name/ID of the agent handling your issue so you can follow up without repeating details.

How to locate the exact phone number for your visit

1) Open the store locator (https://www.chuckecheese.com/locations). 2) Enter your city, ZIP code, or “near me” and choose the specific location you visited. The store detail page shows the direct phone number, address, typical hours, and links for party booking or online ordering. Calling the local number ties your issue to the specific location’s manager and records.

If you cannot reach a store by phone or the issue needs corporate attention, use the website contact form and explicitly note the location name, full address, date/time of visit, order/receipt number (if any), and the store phone number you tried. This level of detail reduces back-and-forth and shortens the resolution window.

What to expect: response times, escalation, and documentation

For immediate store-level issues (kids left behind, machine malfunctions, food allergies at a party), you should expect an in-store manager to respond immediately when you call during open hours. For billing corrections, missing play points or tokens converted to card balances, and refund requests, standard business practice is 24–72 hours for initial guest-service acknowledgment and 7–14 calendar days for full resolution depending on scope.

If you chase a refund for a cancelled party or an incorrect charge, ask for a case or ticket number and approximate timeline. If after two business cycles (typically 7–14 days) you haven’t received a substantive resolution, escalate by asking the Guest Services representative to transfer or forward your case to a regional manager or the corporate guest relations team. Keep dates, names, and screenshots — these accelerate outcomes and are essential if you need to dispute the charge with your payment provider.

Practical tips, scripts, and escalation checklist

When you call a store or submit the contact form, have the following prepared: exact location name, full date/time of visit, party booking ID or receipt, last 4 digits of the card used (if billing-related), and photos or video if relevant. Be concise: state the issue, the outcome you want (refund, credit, rebook), and your contact preference (phone or email). Clear requests shorten resolution times.

• Contact channels (priority order): 1) Local store phone (via store locator) — immediate issues; 2) Website contact form (https://www.chuckecheese.com/contact-us) — documented escalations; 3) Social media (@chuckecheese) — quick public acknowledgement; 4) In-person manager — on-the-spot resolutions for day-of concerns.
• Escalation checklist: obtain a ticket number, agent/manager name, expected timeline, and confirmation of any refunds in writing. If unresolved after 14 days, file a payment dispute with your card issuer and provide the store/ticket documentation.

Party bookings, pricing expectations, and typical issues

Party packages vary by location and typically include game play time, tokens or PLAYPOINTS credits, pizza choices, and a host. Across the U.S., party package pricing (as of 2023–2024 market patterns) commonly ranged from roughly $159 for basic packages to $299+ for premium packages with extra guests or add-ons; exact prices and offerings must be confirmed on the local store page or by calling that store directly.

Typical party-related customer-service requests include last-minute guest increases, food-allergy accommodations, missing promised items (pizza, tokens), and billing discrepancies. For these, call the store immediately. If the issue stems from online booking or the corporate promotions, use the site contact form and reference the booking confirmation number so corporate Guest Services can reconcile the promotional terms versus the delivered package.

How much for 60 minutes at Chuck E. Cheese?

Cheese 60-Minute Unlimited Play Pass ONLY $16.99! 🍕 🐭 🔥 Hip2Save do they send physical card after purchase?

How do I speak to a live person at Chuck E. Cheese?

You can reach us by email at [email protected] or by calling 888-778-7193. We are available from (Monday – Friday 8 a.m. – 5 p.m. (CT) ).

Can you cancel your Chuck E. Cheese membership?

You are still required to pay all obligations incurred pursuant to your Monthly Membership prior to the effective date of cancellation or revocation. If you cancel your Monthly Membership after the Minimum Term, you may do so free of charge. 1.7 Suspension of Monthly Membership. Chuck E.

How much is Chuck E. Cheese 2025?

just $7.99 per month
2025 Summer Fun Pass with Bonus Free Month
For families looking for year-round savings, Chuck E. Cheese Memberships offer the same benefits and start at just $7.99 per month (with a 12-month minimum commitment) — including unlimited visits, gameplay, discounts, and rewards — all year long.

Can I have my 18th birthday at Chuck E. Cheese?

Also, if you’re wondering, there is NO age limit for having a birthday party at Chuck E. Cheese! AND you can celebrate more than one birthday at a time (just add an additional Birthday Star for $4.99 plus the per-child package price.).

How much do you get paid as a party host at Chuck E. Cheese?

$22.74 per hour
Estimated average pay
The estimated middle value of the base pay for Party Host at this company in California is $22.74 per hour.