ChiroTouch Customer Service Number — Expert Guide for Clinics

Executive overview

ChiroTouch is a widely used practice management and EHR platform for chiropractic clinics. Clinics typically contact ChiroTouch support for onboarding, billing, software issues, and integrations (billing clearinghouses, patient portals, and payment processors). Because you are dealing with patient data and claims, knowing the verified customer service channels—especially the official phone number—is essential for quick resolution and HIPAA-compliant troubleshooting.

This guide explains how to reliably locate and verify ChiroTouch’s customer service phone number, what to expect when you call (service-level expectations and typical wait times), the difference between technical and billing contacts, and practical call-prep steps that reduce resolution time. All procedures below are written from the standpoint of a clinic manager or IT lead responsible for uptime and revenue cycle performance.

How to find and verify the official customer service phone number

The single most reliable source for ChiroTouch’s current customer service phone number is the official website: https://www.chirotouch.com. Navigate to the footer and click either “Support,” “Contact Us,” or “Help Center.” Many enterprise vendors change department phone numbers; the website reflects current, verified numbers and support hours. If you are logged into your clinic’s ChiroTouch portal, the in-product “Help” or “Support” menu frequently lists a direct support line for your account tier and a session ID for faster routing.

Do not rely on third-party directories, social posts, or older documentation for the phone number. If you have access to a licensed account representative (sales or customer success), confirm the support number in writing (email or portal ticket) before sharing it with staff. If the website lists a general number and a separate technical line, use the technical/clinical support line for EHR downtime or chart corruption and the billing line for invoices, payments, and contract questions—this avoids misrouting and reduces average handle time.

What to expect when you call: SLAs, average wait times, and routing

Vendors typically publish service-level expectations: common benchmarks are same-business-day responses for nonurgent tickets and 24–48 hour windows for product feature requests. For phone support, expect initial routing through a tier-1 agent who can resolve common issues (login resets, password resets, reporting questions). Escalation to tier-2 technical staff or engineering commonly takes 2–6 business hours for critical incidents (system-down or data-loss) depending on your contract’s priority level.

Typical average hold times for reputable EHR vendors range from 5 to 20 minutes during normal business hours; peak times (end of month, Monday mornings, after a rollout) can exceed 30 minutes. If your clinic requires guaranteed response times, confirm an SLA in the contract—commercial SLAs often include a guaranteed phone callback within 1–2 hours for Severity 1 incidents and 4–8 hours for Severity 2.

Support tiers, billing contact, and pricing implications

Understand three common support tiers: included basic support (email + portal triage), premium phone support (priority routing and extended hours), and dedicated account management (named CSM, quarterly reviews, and custom training). Pricing for premium support varies; vendors commonly charge either a per-month add-on (for example, $200–$1,000/month depending on practice size and scope) or a per-seat premium included in enterprise contracts. Verify whether your current ChiroTouch subscription includes phone support or if it requires a separate support package.

Billing and contract questions are routed to a different team than technical support. When discussing prices, ask specifically about: monthly subscription fees, per-provider or per-license seat charges, onboarding/setup fees (one-time, often $500–$5,000 for larger deployments), and cancellation/early-termination penalties. Request a one-page invoice contact and escalation path to avoid billing delays—this contact is typically an email and a direct phone line listed in your contract or portal.

Practical preparation: what to have ready before calling

• Account identifiers: Clinic name exactly as listed on the account, account ID or customer number, primary contact email, and last four digits of billing method.
• Technical context: Exact error messages, screenshots, timestamps (including time zone), patient chart IDs or claim numbers, and the affected workstation or workstation log export if available.
• Business impact and desired outcome: Specify whether the issue is “system-down” (no charting/appointments), “revenue cycle impact” (claims not sending or ERA mismatches), or “non-urgent” (training or configuration changes). This determines routing and priority.

When you call, open a support ticket in the portal and note the ticket ID before ending the call. This ensures follow-up via email and gives you a ticket history for audits. If your clinic operates across multiple locations, list the practice locations and NPI numbers on the call to speed verification and access controls.

Escalation path and best-practice call template

• If the frontline agent cannot resolve: ask for an escalation to Tier 2 and request an estimated time to resolution (ETR) and a written summary to be attached to the ticket.
• If the issue is unresolved after the published SLA: escalate to the account manager or request executive escalation; document call timestamps and the names of support staff engaged.
• For billing disputes older than 30 days or system outages impacting revenue, request a formal incident report and root cause analysis (RCA) within 7–14 days.

Use this brief call template when you dial: 1) Identify yourself and your clinic (account ID), 2) State the problem and business impact in one sentence, 3) Provide the most recent error screenshot or ticket ID, and 4) Ask for the SLA/ETR and the escalation path. Keeping calls structured shortens handle time and improves first-contact resolution rates.