China Eastern Customer Service Number — Complete Professional Guide

Overview and official contact points

China Eastern Airlines’ primary customer service/reservations line in mainland China is 95530. This short number is widely used for bookings, schedule changes and urgent enquiries; it is maintained by China Eastern and is the quickest route for passengers already in China. International callers should prefix with the country code for China and Shanghai’s city code where necessary: +86 21 95530. The carrier’s official English-language website is https://www.ceair.com (global) and regional portals such as https://us.ceair.com for U.S. passengers.

For the most current, legally binding contact details (local ticketing offices, temporary pandemic lines, or route-specific hotlines), always verify the “Contact Us” or “Customer Service” page on ceair.com before you travel. As of 2024 the company also operates a mobile app (“China Eastern / 东方航空”) and an official WeChat account for China-based customers; those channels routinely support e-tickets, boarding passes and push notifications for flight irregularities.

Key phone numbers and immediate escalation tips

Core phone contacts that every passenger should record before travel:

• Main China (domestic) hotline: 95530 (dial 95530 from within China).
• International access: +86 21 95530 (use this line if calling from outside China; international call rates apply).
• Official web portals: https://www.ceair.com (primary), https://us.ceair.com (U.S. customers) — use these for online reissue, refund requests and to retrieve PNR/e-ticket details.

When you call 95530 or +86 21 95530, have the following ready to reduce hold time and escalation: your six-character booking reference (PNR), the 13-digit e-ticket number (starts with 781, 772 or carrier-specific prefixes), passenger full name as shown on passport, flight number/date and the last four digits of the payment card used. If you need a supervisor, request a “complaint escalation” or a call-back and record the agent ID and time of call; these details are essential when filing formal complaints later.

Specialized services: refunds, baggage, rebookings and involuntary changes

Different departments handle refunds, baggage claims and schedule irregularities. Refunds and ticket reissues commonly require submission of the e-ticket and can take 7–30 business days to process depending on payment method: domestic credit card refunds often process in 7–14 days, international card refunds can take 14–30+ days depending on your bank’s clearing times. If your ticket was purchased through a travel agency or GDS (Amadeus, Sabre, Travelport), the agency must usually process the refund or initiate the request with China Eastern — ask the agent to provide you with a refund case number.

For lost/damaged baggage claims, contact the airport Baggage Service Office (at arrival airport) immediately and obtain a Property Irregularity Report (PIR). Then call China Eastern customer service (95530 / +86 21 95530) and provide the PIR number, baggage tag numbers, and any photographs of damage. Domestic baggage allowances and excess fees are listed on the e-ticket receipt and on ceair.com’s baggage page; for international itineraries standard free allowances are route- and fare-class dependent — always verify allowance by fare code (Y, C, J, etc.).

Physical offices, corporate headquarters and consumer escalation

China Eastern’s corporate headquarters (useful for formal written complaints or corporate account inquiries) is located in Shanghai. The address commonly cited in company filings and contact pages is: No. 2550 Hongqiao Road, Minhang District, Shanghai, 201101, People’s Republic of China. For local walk-in service inside China, China Eastern operates city ticket offices and ticket counters at major airports (PVG, SHA, PEK, CAN, etc.) with staffed hours aligned to airport operations; airport counters open at least two hours before the first scheduled departure and often remain open through final evening services.

If you need regulatory escalation (unresolved refunds, lengthy involuntary delays or denied boarding disputes), you can file a formal complaint with the Civil Aviation Administration of China (CAAC) through their website https://www.caac.gov.cn or via their complaint channel listed on ceair.com. When escalating, submit all call logs, agent IDs, booking references, flight numbers and copies of your boarding passes/e-ticket to expedite investigation.

Online self-service, costs and timelines

China Eastern’s online self-service tools on ceair.com and the mobile app support seat selection, electronic reissue for many fare classes, refund initiation requests and baggage pre-purchases. Typical ancillary pricing (examples as of 2024, subject to fare-specific rules): domestic seat selection can range from CNY 10–100 (US$1.5–15), extra-legroom seats CNY 100–300 (US$15–45), and priority boarding packages CNY 50–200 (US$7–30). Fees and availability are fare-dependent; flexible/refundable tickets avoid many of these charges.

When using self-service for refunds or schedule changes, the system will show exact charges and estimated refund date before you confirm. Keep screenshots of each confirmation page and the transaction ID. If a flight is delayed or cancelled by the airline, China Eastern’s policies typically offer rebooking on the next available flight or a refund; for delays exceeding specific thresholds many passengers are eligible for accommodation and meal vouchers — verify eligibility at the time of disruption and request voucher codes from the agent on the call.

Practical calling strategies and documentation checklist

Best times to call for reduced hold times: early-morning (07:00–09:00 CST) and late evening (20:00–22:00 CST) local to the departure airport; avoid peak hours associated with major schedule changes (holiday windows such as Chinese New Year, Golden Week: late January/early February and early October). If you face long holds, request a callback or ask for an internal reference number and estimated response time — keeping a timestamp and agent ID will materially improve outcomes during disputes.

• Essential documents to have when calling: booking reference (PNR), 13-digit e-ticket number, passenger passport number and expiry date, flight number and date, payment card last four digits and transaction date, baggage tag numbers (if applicable), photos of damaged items and PIR if baggage-related.

Following these preparations and using the official channels above will give you the fastest resolution on bookings, refunds and operational disruptions. Always confirm the latest phone numbers and office hours at https://www.ceair.com before traveling, since regional offices and service hours occasionally change to reflect seasonal schedules and regulatory requirements.

Is China Eastern a trusted airline?

Is China Eastern Airlines safe? Yes, they are a reputable airline with a solid safety record. What is the baggage allowance for business class? Typically, business class passengers are allowed two pieces of checked luggage up to 32kg each.

How do I contact Chinabank customer service 24-7?

General information about your account is indicated on the card carrier accompanying your China Bank Credit Card. You may also contact China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

Can you get a refund on China Eastern?

Refunds should be requested within 13 months from the original travel date (or the date of issuance if the first segment of the ticket has not been used). China Eastern Airlines will not process refunds requested after this period.

How do I talk to someone in China?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To communicate with someone in China, use the WeChat app for messaging and calls, download and install a Virtual Private Network (VPN) to access international apps like WhatsApp or Google services, and remember that English is not widely spoken outside of major cities, so patience and using translated text will be helpful. For business, consider that communication is often indirect, and building rapport through gifts or shared meals is important.  Using Communication Apps

• WeChat (Weixin 微信): . Opens in new tabThis is the most popular messaging and social media app in China. It allows for text, voice messages, voice calls, and video calls and is essential for daily communication. 
• QQ: . Opens in new tabAnother widely used communication platform in China, similar to WeChat, and often used for messaging. 
• International Apps (with a VPN): . Opens in new tabApps like WhatsApp, Skype, and Zoom are blocked in mainland China, but you can use them if you install a VPN before you arrive. 
• Google Translate: . Opens in new tabA useful tool to help bridge language barriers, especially by translating text messages and spoken conversations. 

When Communicating in Person or on Business Calls

• Learn some basic Mandarin: Even learning a few common phrases can show respect and make communication easier. 
• Be patient and polite: Speak slowly and clearly. Chinese culture values politeness and preserving “face” (honor), so avoid confronting anyone directly. 
• Use indirect communication: In business, topics are often approached indirectly. Allow time for conversation before getting to the main subject. 
• Show respect for elders and culture: Inquire about family and avoid sensitive topics. 
• Bring a gift: Gifts are a common and appreciated part of building rapport in business settings. 
• Be mindful of the tone and context: What might seem rude in Western cultures can be misinterpreted in Chinese culture, so use manners and watch your tone. 

AI responses may include mistakes. Learn moreRelationships in China : r/chinalife – RedditOct 12, 2024 — WeChat should work and supports text/pictures, translated text, short voice messages (no translation, I think), voice/RedditHow to Keep in Touch in China – Apps to Emails to PhonesWeChat is one of the most popular free messaging apps in China and provides many features compared to other social messaging apps,China Highlights(function(){
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How do I contact China Eastern customer service?

If you have left any items on the plane, you can call China Eastern Airlines Customer Service (U.K.), 020 7935 2676 or log in to the self-service search system for items left on the passenger plane (at present, the system supports the search of arrival flights to Shanghai Hongqiao International Airport, Shanghai Pudong …

How do I contact China airlines customer service 24 hours?

Customer Service Hotline

Region / Country	Telephone Number
Taiwan	(Taiwan) 412-9000 +886-2-412-9000
Japan	+81-3-6378-8855
Hong Kong	+852-2868-2299
China	+86-400-888-6998