Chase Customer Service Careers — Expert Guide for Applicants and Managers

Overview of Chase customer service ecosystem

Chase (JPMorgan Chase & Co.) operates one of the largest retail-banking customer service networks in the United States: roughly 4,700 branches and about 16,000 ATMs nationwide as of 2023. The customer-facing organization spans traditional branch tellers, relationship bankers, contact center agents, and digital support specialists; together these teams handle millions of interactions per month across phone, chat, secure message and in-branch channels. Headquarters and corporate operations are based at 383 Madison Avenue, New York, NY 10179 (main switchboard +1 212-270-6000), while regional service and contact center hubs are commonly located in Columbus, OH; Dallas, TX; Phoenix, AZ; and Wilmington, DE.

For recruiting and role listings, use the official careers portal at https://careers.jpmorgan.com/us/en and the branch locator at https://locator.chase.com. Recruiting cycles vary by location and volume: national hiring surges typically occur in March–May and September–November, and seasonal volume hiring in November–January ahead of year-end activity and holiday peaks.

Common roles, responsibilities and compensation

Customer service roles at Chase fall into a clear progression: entry-level contact/branch roles, specialist advisors, frontline relationship bankers, and supervisory/management positions. Responsibilities scale from transactional processing and dispute resolution (30–50 interactions per 8-hour shift for contact center agents) to sales and portfolio management (relationship bankers carrying 300–1,200 client households). Accuracy and regulatory compliance (BSA/AML, FDCPA, ECOA) are measured continuously and factored into performance objectives.

• Representative salary ranges (approximate, U.S., 2024): Teller / Contact Agent $15–$25/hour; Personal/Relationship Banker $40,000–$65,000/year; Contact Center Senior Rep / Specialist $50,000–$75,000/year; Supervisor $60,000–$95,000/year; Branch Manager $90,000–$150,000+/year. Total compensation varies by city (cost-of-living adjustments) and role bonuses tied to cross-sell KPIs.
• Key performance metrics: average handle time (AHT) targets typically 6–12 minutes for phone channels, first-contact resolution (FCR) goals 70%+, sales conversion rates 5–20% per interaction depending on product, and quality assurance (QA) scores with 90%+ compliance thresholds for regulated scripting.

Benefits for full-time employees include medical, dental and vision plans (effective first of month after hire for many positions), paid time off, parental leave, and a 401(k) plan with company matching that varies by job and tenure. Tuition assistance and internal mobility programs are active — JPMorgan reported expanding internal hires by double digits year-over-year in past internal reports — making lateral moves and promotions common within 12–36 months for high performers.

Hiring process, timeline and background checks

Typical hiring workflow: online application → online assessments → phone/video interview → in-person or virtual panel interview → conditional offer → pre-employment screening → start. Total time from application to start generally runs 2–6 weeks for contact-center and branch roles and 4–12 weeks for specialist or higher-level positions. High-volume intake events (hiring fairs) can shorten timelines to 7–14 days.

Pre-employment screening includes identity verification, criminal background check, employment and education verification, and role-dependent credit checks (common for positions with cash access or fiduciary duties). Some roles require drug screening. Be prepared: criminal background checks can take 3–10 business days; credit checks and employment verifications often add 3–7 days.

Training, metrics and career progression

Onboarding and role training combine classroom, e-learning and live shadowing. Typical initial training ranges 2–8 weeks depending on complexity: branch teller/classroom basics 2–4 weeks; relationship banker programs 4–8 weeks including product certifications; specialist/technical roles may add 1–3 months of OJT (on-the-job training). New hires usually have a 30- to 90-day performance review cadence with ramp targets for transactional accuracy, product referrals and QA scores.

Promotion pathways are structured and measurable: entry-level staff with consistent QA ≥90%, sales conversion improvements, and manager endorsements often move to specialist/advisor roles within 12–24 months. To reach first-line management, expect 3–7 years of industry experience plus demonstrated leadership in process improvement, employee coaching and performance management.

Practical application and interview strategy

Successful applicants focus on quantifiable achievements, compliance familiarity and customer outcomes. Use STAR-format examples that quantify impact: “Reduced call handling errors from 3.2% to 1.1% over six months, improving QA scores by 25% and reducing escalations by 40%.” Prepare to discuss AHT, FCR, and cross-sell metrics; recruiters frequently ask about how you balance speed and compliance.

• Application checklist: tailored resume with 3–5 measurable bullets per role, availability for core hours (most centers operate 8am–8pm local), two professional references, clear explanation of any gaps or adverse background items, and readiness to complete online assessments (cognitive and situational judgment, approx. 20–40 minutes).
• Interview tips: bring specific KPIs, know Chase’s main products (Deposit checking/savings, Mortgage, Credit Cards, Auto loans, Investments via J.P. Morgan Wealth Management), and cite the careers site (https://careers.jpmorgan.com/us/en) when asked about company fit. Emphasize regulatory knowledge (BSA, KYC basics) for any role handling transactions.

For questions specific to corporate offices or to report recruiting issues, the main corporate number is +1 212-270-6000. For role listings and application submission use https://careers.jpmorgan.com/us/en. If you want targeted feedback on your resume or interview prep for a specific Chase customer service job title, provide the job code or link and I will tailor a 30–60 day action plan with precise metrics to hit.

Do Chase employees get paid weekly?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview No, Chase employees are generally not paid weekly. According to Chase, Chase uses a bi-weekly (every two weeks) pay schedule for most of its employees. This means employees receive their paycheck every other week.  While some contract positions might offer weekly pay, the standard payroll structure for full-time employees at Chase is bi-weekly. 

AI responses may include mistakes. Learn morePayroll Management and Support FAQs | Chase for BusinessThere are 4 types of pay schedules that Chase Payroll offers: Every Week (Weekly) Every Other Week (Bi-Weekly) Twice Per Month (Se…Chase.comDoes Chase pay weekly or bi weekly? | JPMorganChase – IndeedJan 9, 2017 — Answered February 10, 2020 – Credit Underwriter (Current Employee) – Downers Grove, IL. No in operations they are paid …Indeed(function(){
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Is it worth it to work at Chase?

Is Chase a good company to work for? Chase has an overall rating of 3.8 out of 5, based on over 10,810 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 74% of employees would recommend working at Chase to a friend and 68% have a positive outlook for the business.

Is it hard to get hired by Chase?

Is it hard to get hired at JPMorganChase? Glassdoor users rated their interview experience at JPMorganChase as 62.8% positive with a difficulty rating score of 2.88 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for .

How much do Chase customer service workers make?

The lowest 10% of customer service representatives earned less than $13.46 per hour, while the highest 10% earned more than $28.67 per hour.

How to get a job in customer service with no experience?

To obtain a customer service job without prior experience, focus on developing strong communication and problem-solving skills. Highlight any volunteer work, internships, or roles involving interaction with people. Tailor your resume to emphasize soft skills like patience, empathy, and active listening.

How much do Chase employees get paid?

How much does Chase in the United States pay? The average Chase salary ranges from approximately $30,000 per year for Inventory Manager to $165,379 per year for Vice President of Operations. Average Chase hourly pay ranges from approximately $14.38 per hour for Bank Clerk to $53.12 per hour for Staff Pharmacist.