CenterPoint Customer Service Phone Number — Expert Guide

Primary contact details and where to verify them

As of June 2024 the most reliable source for CenterPoint Energy contact information is the company website (https://www.centerpointenergy.com) and the bill you receive in the mail or in your online account. The corporate headquarters is located at 1111 Louisiana Street, Houston, TX 77002; the main Houston switchboard is listed as 713-207-1111. For everyday account and service questions most residential customers use the local customer service line that appears on bills and on the company site.

Phone numbers for utilities can change regionally and by service type (electric vs. gas, residential vs. business). Before relying on any single number printed here, confirm the exact line on your most recent CenterPoint bill or the official website. Emergency reporting (gas leaks, downed live lines) should always follow the instructions printed on your bill and the company’s emergency pages; if you believe there is immediate danger, call 911 first, then report the issue to the utility through its emergency channel.

Key CenterPoint phone numbers and channels (how to choose)

There are typically separate numbers for general customer service, outage reporting, business accounts, and specialized services (move-in/move-out, deposit questions, large commercial support). Many customers will use the number printed on their bill for quickest routing. Historically, local Houston-area customers have used a dedicated customer line; the corporate switchboard is 713-207-1111 and the local customer-service number shown on many bills is 713-207-2222. Because lines and hours vary by region, use the bill, the mobile app, or centerpointenergy.com to confirm the best number for your account.

Alternative channels provide faster resolution in many cases: the CenterPoint mobile app and online account portal allow outage reports, payment, and move scheduling without calling. Social media (Twitter: @CenterPointEnergy) and the outage map on centerpointenergy.com are useful when phone lines are busy during storms. For customers who are deaf or hard of hearing, use relay services (711) or verify the TTY relay number posted on the official site or your bill.

What to expect when you call (times, routing, and verification)

When you call CenterPoint customer service expect an automated menu that routes you by topic: billing, outages, new service/relocation, or large-business support. Typical verification steps include providing your account number, service address, and often the last four digits of the social security number or an account PIN to discuss account details. Have your 12-digit account number (printed at top of your bill) ready to shorten hold times.

Average hold times vary by event: under normal conditions you may wait under 10 minutes; during major weather events or outages hold times can increase to 30–60 minutes. If wait time is long, crisis-specific outage reporting or emergency lines are usually prioritized; use the outage map and online reporting tools to lodge non-urgent requests and receive text/email updates with estimated restoration windows.

Practical preparation: what to have and common fees

• Essentials to have before calling: account number, service address, date you need service started/stopped, photo ID, and last bill amount. If discussing billing disputes, bring 6–12 months of bills or a snapshot from your online history.
• Deposits and payment options: utilities commonly require a security deposit for customers with limited credit history; deposits often equal one to two times the expected monthly bill or a fixed amount (range commonly $100–$300 depending on credit). Confirm exact deposit requirements for your rate class when you call. Online payments are typically free; automated phone payments or third‑party kiosks often charge a convenience fee ($2–$6 typical).

Special situations: outages, gas emergencies, business accounts, and moves

Outages and gas leaks are handled differently. For suspected gas leaks (smell of rotten eggs, hissing sound near a gas line) shut off anything that could ignite, evacuate the area, call 911, and then call the utility’s emergency line. The emergency number is printed prominently on most bills and on the website; if you cannot find it, call 911 immediately and ask dispatch to contact the gas utility. For electrical outages, use the online outage map to see estimated restoration times and report your outage—this is faster than waiting on phone lines during widespread storms.

For moving service or start/stop service requests, allow 3–7 business days for scheduling in many markets; commercial or large-load requests may require site inspection and additional lead time (often 2–4 weeks). Business accounts and large customers have dedicated account managers and phone lines; if you manage a business account, request that commercial support line or your assigned representative to avoid standard residential routing delays.

Final tips for efficient resolution

If you must call, call early morning or late afternoon on weekdays to reduce hold time, use the online account portal for payments and outage reporting, and capture confirmation numbers for all requests (work orders/appointments have a job number you should record). Keep a digital or physical copy of your most recent bill and the customer service number for your region—these are the fastest ways to get routed correctly.

Always verify numbers and hours on https://www.centerpointenergy.com and your utility bill; utilities update routing, hours, and emergency lines based on region and seasonal demand. When in doubt during an immediate life-safety situation, call 911 first, then notify CenterPoint using the emergency contact printed on your bill or the company website.

What is the phone number for CenterPoint Energy customer service?

Customer Service
1-800-227-1376 • Monday–Friday • 7 a.m. to 7 p.m.

What is the new name for CenterPoint Energy?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview CenterPoint Energy’s name has not changed. Following the merger with Vectren, the combined company retained the CenterPoint Energy name, according to Energy Systems Group. While CenterPoint Energy does operate under different names in certain service areas (like Delta Utilities in parts of Louisiana and Mississippi), their overall corporate name remains CenterPoint Energy, according to YouTube.  Here’s a more detailed explanation:

• Merger with Vectren: Opens in new tabIn 2019, CenterPoint Energy merged with Vectren Corporation. The combined company continued to operate under the CenterPoint Energy name, according to Energy Systems Group. 
• Service Area Names: Opens in new tabWhile CenterPoint Energy is the overarching corporate name, in certain regions, they may operate under different names. For example, in parts of Louisiana and Mississippi, the natural gas distribution utilities were sold to Delta Utilities, a Bernhard Capital Partners affiliate, and customers are now receiving service under the Delta Utilities name. 
• No New Name: Opens in new tabThere is no new name for CenterPoint Energy as a whole. They are still officially CenterPoint Energy, Inc. (NYSE: CNP). 

AI responses may include mistakes. Learn moreCorporate Transactions | CenterPoint Energy, Inc.,CenterPoint Energy, Inc. (CNP)CenterPoint Energy Investor RelationsCenterPoint Energy Announces Completion of VUHI Restructuring to Enable More Efficient Funding of Capital Investments for the Benefit of Customers | CenterPoint Energy, Inc.,(NYSE: CNP) or “CenterPoint ( CenterPoint Energy Resources Corp ) ” today announced it ( CenterPoint Energy, Inc. ) has achieved t…CenterPoint Energy(function(){
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How to check status of power outage in Houston?

To monitor power outages or to report an outage, you may do so on the:

1. CenterPoint Energy website.
2. Entergy website.

How do I check the status of my power outage in CenterPoint?

The fastest way to check power outages is by visiting CenterPoint’s official outage tracker at: https://tracker.centerpointenergy.com/map/.

Does CenterPoint work 24/7 during power outage?

CenterPoint Energy employees work around the clock to restore your electricity after severe weather, but this process actually begins before the storm.

How do I contact CenterPoint Energy customer service in Texas?

1. Customer Service. Beaumont: 800-376-9663. East Texas: 800-259-5544. South Texas: 800-427-7142.
2. Report a Gas Leak: 713-659-2111 or 888-752-8036.
3. Call Before You Dig: 811. Payment Address: CenterPoint Energy, Inc. P.O. Box 4981. Houston, Texas 77210-4981. Send an email.