CenterPoint Archery Customer Service: Expert Guide for Owners and Retailers

Overview and What to Expect

CenterPoint Archery is a mass-market manufacturer of crossbows and archery accessories. As with any high-volume outdoor brand, customer service covers three main areas: pre-sale technical guidance, warranty and repair service, and parts/replacement logistics. A professional approach treats each area differently—technical questions are best handled with model-specific documentation, warranty claims require proof-of-purchase and serial numbers, and parts requests often route through distribution or aftermarket channels.

Expect turnaround times that vary by channel: automated web support can respond within 24–72 hours, phone and live-chat channels during business hours typically aim for 1–5 business days for a full resolution, and warranty repairs can take anywhere from 2–8 weeks depending on parts availability and seasonal demand. These are guidelines; always confirm current timelines directly with CenterPoint or the retailer where the item was purchased.

How to Contact CenterPoint Archery

Before contacting customer service, collect essential data: the model name and number (e.g., model plate on the frame), the serial number, date and place of purchase (retailer invoice), and clear photos or short videos that show the issue. Having that information speeds diagnosis and reduces call-backs.

• Primary official resource: CenterPoint Archery website (search for the brand’s support or warranty pages at centerpointarchery.com). Use the site for product manuals, exploded parts diagrams, warranty policy text, and support ticket submission.
• Retailer or dealer support: If purchased through a big-box retailer or specialty dealer, many customers get faster service through that retailer’s returns/repairs team—bring receipt, original packaging when possible, and any safety notices received since purchase.
• Social and community channels: Official Facebook and Instagram pages often post safety recalls and service bulletins; community forums and YouTube can provide model-specific troubleshooting but do not substitute official warranty work.

What to Prepare Before Calling or Submitting a Ticket

Gather the following: 1) proof of purchase (receipt or order confirmation), 2) the crossbow’s serial number and model, 3) photos of the issue from multiple angles, and 4) a short video demonstrating the problem if it’s operational (noise, movement, failure to cock or fire). If you plan to request parts, identify part numbers from your manual or exploded diagrams—this reduces mis-ships and delays.

If traveling to a service center or dealer, bring the complete unit or at least the affected components in a protective case. Note any aftermarket modifications (slings, scope mounts, new cams or limbs) on your communication; modifications frequently void manufacturer warranty and change the diagnostics process.

Common Problems and Practical Troubleshooting

Many service requests fall into a small set of repeatable issues: firing issues (primer/bolt flight problems), string/rail wear, limb or riser cracks, trigger or safety malfunctions, and scope/sight alignment. Initial diagnosis can often be done by the owner with safe, low-cost checks: verifying string and rail lubrication, ensuring the bolt is the correct length and weight, and confirming the safety is fully engaged/disengaged in the correct sequence.

• Symptom: misfires or light shots — Check that bolts are the correct spine/length as specified in the manual, verify rail lubrication, inspect string/serving for fraying, and ensure the rail’s flight groove is clean.
• Symptom: odd noises during cocking — Inspect cams and cables for wear, confirm limb bolts are torqued to spec in the manual, and check that cocking devices are properly mounted. Many noises are loose hardware which can be resolved with a torque wrench and thread locker per manual specs.
• Symptom: trigger or safety failure — Stop using the unit immediately. Prepare proof-of-purchase and photos, and contact support for a warranty RMA; do not attempt internal trigger repairs unless performed by an authorized service technician as this often voids warranty and can be unsafe.

Warranty, Returns, and Repair Process

CenterPoint models typically include a limited manufacturer warranty covering defects in materials and workmanship. Warranty length and coverage differ by model and purchase channel—confirm your specific policy in the manual or online by entering your model and serial number. Common practice: warranty claims require proof of purchase within the warranty period, registration of the product when possible, and pre-authorization (RMA) before shipping for repair.

For returns, many retailers offer a 30–90 day return window; warranty repairs outside that window will usually route through the manufacturer. Expect to ship items following RMA instructions, insured and in sturdy packaging. Keep tracking numbers and documented correspondence until the repair or replacement is complete.

Parts, Pricing, and Aftermarket Considerations

Replacement parts are commonly available but prices vary: small consumables (strings, cables, dampeners) are low-cost, whereas major components (limb assemblies, trigger groups) are higher—expect parts to range from tens to a few hundred dollars depending on component and model. Some older or discontinued models may require dealer-sourced or aftermarket parts, which can extend repair times.

When buying parts, use exact part numbers from exploded-view diagrams. If choosing aftermarket upgrades (higher-rated limbs, new cocking systems, performance scopes), document these on any service forms—upgrades may change performance expectations and can affect warranty eligibility.

Escalation, Safety, and Long-Term Care

If first-line support does not resolve your issue, request escalation to a senior technician or the warranty department and ask for a written estimate and timeline. For safety-critical failures, insist on a return authorization and documented inspection report before resuming use. Keep all correspondence—dates, names, ticket numbers—so you can reference the case if follow-up is needed.

Long-term care reduces service demands: follow manufacturer-recommended maintenance intervals, replace strings and cables every 1–3 years depending on use, use specified lubricants, and store equipment dry and out of direct sunlight. Regular inspection and preventive replacement of wear items typically prevent 70–90% of field service incidents.

Final Practical Tips

Document everything, register your product online, and treat the manual as a technical contract for care and warranty. When in doubt about a mechanical issue, prioritize safety over shooting—stop using the crossbow and contact service. Clear photos, accurate part numbers, and prompt communication reduce repair time and often save money.

If you need direct links or help drafting an RMA request, include your model and a short description of the problem and I’ll draft a professional support message or checklist you can send to the manufacturer or retailer.

How long is a CenterPoint crossbow warranty?

5-year
CenterPoint® Archery offers a 5-year limited warranty.

How do I claim my CenterPoint Archery warranty?

Contact Customer Service at 866.726. 1122 or fill out the support contact web-form to obtain a Return Material Authorization (“RMA”) number from CenterPoint Archery before returning any product to CenterPoint Archery. Upon receipt of the RMA, return the product to us as directed.

Who makes CenterPoint bows?

CenterPoint Hunting and Outdoors, a division of Crosman Corporation, a leading supplier of products for the shooting sports has introduced the next crossbow in its series of performance archery products.

Is CenterPoint a good bow?

The Centerpoint CP400 powered by Helicoil technology with its 400 feet per second (fps) force, is one of the more popular crossbows on the market. Coupled with its affordable price compared to other capable crossbows, it has driven considerable interest in the community.

How do I contact CenterPoint Archery?

Where can I get my CenterPoint product serviced? Contact our CenterPoint customer service team at 1-866-726-1122 for help with locating a service station or contact your favorite local archery shop.

How do I contact Archer support?

Have a question? Check out the FAQ page. If you need further assistance please contact our support staff at [email protected].