CCM Hockey Customer Service — Expert Guide for Players, Retailers and Techs

Overview and what CCM covers

CCM (Canada Cycle & Motor Co., founded in 1899 and today headquartered in Montréal, QC) is one of the largest global hockey-equipment brands. For consumer-facing help, CCM publishes product pages, support documents and warranty policies at the official site: https://www.ccmhockey.com. Because CCM sells through a mix of authorized retailers, team dealers and online marketplaces, customer-service outcomes often depend on whether you bought direct from an authorized CCM dealer or a third-party seller.

From a practical perspective, CCM’s customer-service work splits into three buckets: (1) retailer returns and exchanges (usually governed by the store’s policy), (2) manufacturer warranty claims for defects in materials or workmanship, and (3) out-of-warranty repairs and maintenance handled by authorized pro shops. Understanding which bucket applies will save you time and direct you to the right process and documentation.

Warranties, return windows and required documentation

CCM’s manufacturer warranty typically covers defects in materials and workmanship; many CCM products are covered for 12 months from date of purchase, though length and terms vary by product line—check the specific product page or the warranty statement supplied with the item. Retailers commonly offer 14–30 day return windows for non-defective exchanges; extended return policies (30–90 days) are a retail decision, so keep your original receipt and proof of purchase.

To file a warranty claim or request a repair, you should have: date of purchase, retailer name and contact info, the SKU/model number (printed on the box or tag), photos of the defect, and a legible copy of the receipt or invoice. If you skip any of these pieces it can delay processing. Typical manufacturer RMA (return merchandise authorization) turnaround is 7–21 business days after CCM or the authorized repair center receives the item; during peak season (August–October and December–February) expect longer waits.

Pre-claim checklist (what to prepare before contacting support)

• Exact model and SKU (example: Super Tacks AS3, SKU on box), size and serial number if present.
• High-resolution photos: overall product, close-ups of the defect, boxed serial label, and receipt/invoice.
• Date and place of purchase (store name, street address, phone or order number) — retailers are often faster at issuing exchanges.
• Short timeline of events: first use date, number of on-ice hours, and what service or modifications were done (heat-mold, blade swap, custom insole).
• Preferred resolution: repair, replacement, or refund — being specific speeds decisions.

Repairs, maintenance and typical costs

CCM-authorized repairs are often performed at local pro shops that carry CCM parts. Common services and typical U.S. retail price ranges (pro-shop averages) are: skate sharpening $6–$12, skate heat-molding $20–$50, skate runner/blade replacement $25–$80 depending on holder and steel, and skate re-lacing or eyelet repair $10–$35. Composite-stick repairs (tip replacement, butt-end swaps) run $25–$75 depending on labor and parts.

Service frequency and lifespan numbers to plan around: recreational players usually resurface blades every 20–40 on-ice hours; competitive players resurface every 6–10 hours. Blade life for modern stainless steels commonly falls in the 20–100 hour range depending on ice quality, skating style and sharpening frequency. These intervals influence whether an issue is service-related wear or a possible manufacturing defect.

Common issues and practical fixes

Fit and comfort complaints are the most frequent CCM-support requests: heel slip, pressure points and asymmetrical fit. First-line remedies are professional heat-mold (if the boot is heat-moldable), insole swaps, and professional fitting adjustments at an authorized retailer. If the shell structure is cracked or the boot delaminates within the warranty period, that typically qualifies as a manufacturer defect—document and submit with the pre-claim checklist above.

Other common problems: cracked blade holders, loose rivets, premature shaft failures on sticks, and broken eyelets or laces. For consumable failures (blades, laces, tape) expect replacement costs; for structural failures claim under warranty if within the warranty window and you can show normal use and no abuse or modification.

How to contact CCM, escalation steps and realistic timelines

Start with the retailer for returns/exchanges within the retail window. If the retailer directs you to CCM or you bought direct from an authorized online CCM channel, use CCM’s official support hub at https://www.ccmhockey.com/support or the customer-service links on product pages. Social channels (@CCMHockey on Instagram/X) can get attention for time-sensitive issues but always follow up with formal email and documentation.

Recommended escalation timeline: (1) initial retailer contact same day of issue; (2) if manufacturer involvement needed, submit a warranty claim and expect acknowledgement in 48–72 hours and an RMA decision in 7–21 business days; (3) if unresolved after 30–60 days, escalate to CCM regional management (use contact forms on the website) and consider consumer-protection channels (local small-claims court, Better Business Bureau, or state/provincial consumer affairs) if you believe your claim was mishandled.

Bottom line

Effective CCM customer service outcomes depend on knowing whether the retailer or CCM is responsible, preparing a clear pre-claim package (model, photos, receipt, timeline), and choosing the right service path (pro-shop maintenance vs. manufacturer RMA). Expect 7–21 business days for most manufacturer processes; for small repairs visit an authorized pro shop for same-day service at typical costs listed above.

Always register big-ticket purchases where available, retain original packaging and proof of purchase, and document problems immediately. These steps reduce friction, shorten turnaround times and increase the chance of receiving a timely repair, replacement or refund under CCM’s policies. For official product details and the most current warranty language, see https://www.ccmhockey.com/support.

How does the CCM warranty work?

The consumer’s proof of purchase must accompany all claims. CCM reserves the right to repair or replace, at our option, any product determined to be defective. CCM will warrant products that have been repaired, provided the repairs were performed at its factory or at an authorized repair depot.

Who owns CCM Hockey?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview CCM Hockey is majority-owned by the Swedish private equity firm Altor Equity Partners, which acquired the company in October 2024 from Birch Hill Equity Partners. The ownership also includes Canadian private equity firm Northleaf Capital Partners and a significant reinvestment from CCM’s management team.
  Current Owners

• Altor Equity Partners: A Swedish private equity firm that bought a majority stake in October 2024. 
• Northleaf Capital Partners: A Canadian firm that joined Altor in January 2025 as a co-owner. 
• CCM Management: The management team of CCM Hockey will also hold a significant ownership stake. 

Previous Owners

• Birch Hill Equity Partners: A Canadian private equity firm that acquired CCM from Adidas in 2017. 
• Adidas: The global sportswear company owned the hockey operations after purchasing Reebok. 
• Reebok: Reebok purchased The Hockey Company (which included the CCM brand) and was subsequently bought by Adidas. 

AI responses may include mistakes. Learn moreCCM (ice hockey) – WikipediaIn 2004, Reebok purchased The Hockey Company, but a year later was itself purchased by Adidas. In 2017, Adidas sold all of its hoc…WikipediaNordic Private Equity Firm Buys CCM Hockey Majority Stake – Sportico.comOct 2, 2024 — October 2, 2024 12:43pm. CCM is one of the most trusted brands among pro hockey players. Adam Lacy/Icon Sportswire via …Sportico.com(function(){
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Is hockey no contact?

However, deliberate physical contact with an opponent, with no effort to legally play the puck, shall be penalized. (d) A major plus a game misconduct penalty shall be assessed to any player who recklessly endangers an opponent with a body check in a Competitive Contact category.

How do I contact CCM Hockey?

A customer service representative is available to assist with questions, Monday to Friday, 9:00 a.m. to 5:00 p.m. EST toll free from anywhere in Canada at 1-800-644-1677 excluding national holidays. For any exceptional order, please contact CCM’s Customer Service by phone or by email.

What is the phone number for true hockey warranty?

TRUE. If your TRUE product has become defective (outside of normal wear and tear) within the warranty period outlined below, please contact Pure Hockey customer service [email protected] or call us at 866-787-3462 to resolve your TRUE warranty issue.

What happens in a warranty claim?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To file a warranty claim, first gather necessary product information and proof of purchase, then contact the manufacturer or seller to initiate the process. You’ll submit a detailed description of the issue, possibly through an online portal or by providing proof of purchase, followed by an evaluation by the manufacturer to determine if the claim is valid. If the claim is approved, the manufacturer will authorize a resolution, which can include repair, replacement, or a refund.
  1. Determine Warranty Coverage

• Review the warranty document: Understand what is covered, what is not, and any applicable deductibles or service fees. 
• Confirm you’re within the warranty period: Ensure the defect or failure occurred during the warranty timeframe. 

2. Gather Information

• Product Details: Collect the product’s brand, model, and serial number. 
• Proof of Purchase: Find your receipt, invoice, or other documentation proving ownership and purchase date. 
• Detailed Description: Document the exact issue, including when and how it occurred. 
• Supporting Evidence: Take photos or videos of the defect, if possible, to provide as evidence. 

3. Submit the Claim

• Contact the Seller or Manufacturer: . Opens in new tabReach out to the company that provided the warranty, using their online portal or customer service phone number. 
• Fill Out the Claim Form: . Opens in new tabComplete the claim form, providing all the gathered information and following their specific instructions. 

4. Claim Evaluation 

• Manufacturer Review: The manufacturer will assess your claim, which may involve expert review or inspection of the product.
• Troubleshooting Verification: They may verify any troubleshooting steps you’ve already attempted.

5. Resolution

• Repair or Replacement: If the claim is approved, the manufacturer will typically offer to repair the product or provide a replacement. 
• Refund: In some cases, a refund may be an option. 
• Deductible/Service Fee: Be prepared to pay any applicable service fees or deductibles outlined in your warranty contract. 

6. Track Your Claim 

• Follow Up: After submission, check the status of your claim periodically by contacting the warranty provider.

AI responses may include mistakes. Learn moreWarranty Claims Process Flow Chart | How Does It Work?1. Customer Check-In. 2. Repair Assignment. 3. Repair & Documentation. 4. Claim Preparation. 5. Jupiter Processing. 6. Open ROs ar…Jupiter Warranty ManagementWarranty Claim Process | Tips to Optimize Fast – ClaimlaneJun 24, 2025 — Clear Instructions: Provide clear guidelines in the form itself or via automated email, outlining the exact proof requ…Claimlane(function(){
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