CASPA customer service number — where to find it and how to use customer support effectively

How to locate the official CASPA customer service phone number

CASPA (Centralized Application Service for Physician Assistants) operates on the LiaisonCAS platform as of recent application cycles. The official customer service phone number is published in the applicant portal and on the CASPA “Contact Us” pages; the number can change between cycles, so the most reliable source is the CASPA applicant portal or the LiaisonCAS help site. For 2024–2025 and later cycles, always confirm the number inside your caspa.liaisoncas.com applicant account or on the portal’s support tab before calling.

When you log into caspa.liaisoncas.com, look for a Help/Support link usually in the header or footer; that page contains live phone hours, an email/contact form, and links to step-by-step knowledge base articles. If you cannot log in because of account lockout, use the public support page on LiaisonCAS (search “LiaisonCAS support CASPA”) to find the current public support phone and ticket options. Treat any phone number found on third‑party sites with caution—always verify on the official portal.

Support channels, response times and scope of assistance

CASPA offers multiple contact methods: phone, web ticket/email, and a searchable knowledge base. Typical response channels are: 1) live phone assistance for urgent account access, payment, and verification problems; 2) a ticketing system for documentation issues (transcripts, verifications, letters of recommendation); and 3) FAQs and troubleshooting guides for common application workflow questions. As of the last several cycles, LiaisonCAS support aims to answer emailed tickets within 24–72 business hours and to resolve verification-related cases (transcript or LOR linkage) within 5–10 business days depending on third‑party processing.

Keep in mind the limits of CASPA customer service: they can resolve platform, login, payment, and document‑linking issues, but they do not change program admission decisions or admissions deadlines for individual PA programs. If a problem concerns a program’s internal policy (e.g., an exception to a prerequisite), CASPA support will direct you to contact the program’s admissions office directly and can provide official documentation of timing and submission for your records.

What to prepare before calling CASPA

Being prepared saves time and reduces call transfers. Before you call, gather your CASPA ID (a numeric applicant ID displayed in your portal), the email address on your account, your full legal name as used on transcripts, date of birth, and the exact error message or screenshot for any technical problem. If your issue is payment-related, have your last four digits of the payment card, transaction date and the payment confirmation number or receipt PDF ready.

• Essential items to have: CASPA applicant ID, portal email, full legal name, date of birth, program codes (CIP/program IDs), payment receipt screenshots, and the names/addresses of institutions for transcripts.
• For document problems: note the transcript postmark date, the transcript vendor (Parchment/NL), and the expected verification status; for LORs, have your referee’s full name and email and the date the LOR link was sent.
• If you are calling about deadlines: know the program’s published deadline (exact date and time zone) and when you submitted the item in question so support can timestamp and advise on next steps.

Common problems, practical fixes and escalation steps

Three common issues applicants encounter are: (1) payments failing or being double-charged, (2) transcripts or LORs not linking/being verified, and (3) account lockout or multi-factor authentication problems. For payment issues, request a transaction ID and confirmation from CASPA support; if double-charged many applicants see refunds processed within 7–14 business days back to the card issuer. For document verification, allow 5–10 business days for liaison to process incoming official materials—if after that a document still shows “not verified,” submit a support ticket that includes the vendor tracking number or a screenshot of the vendor’s delivery confirmation.

• Payment troubleshooting: collect timestamps and receipt PDFs, ask support for a transaction trace, and keep your bank’s dispute timeline in mind (banks typically allow 60–120 days to file disputes).
• Transcript/LOR linkage: confirm the sender used the exact email address and that the document was sent as “official” to the CASPA vendor; request a manual re-link from support and include vendor tracking or confirmation.
• Escalation: if initial support does not resolve a campus‑deadline issue, request a written support escalation or case number and simultaneously contact the target program admissions office with your case number and copies of supporting documents—programs frequently accept such escalations when faced with platform delays.

Additional resources and best practices

Always record the support ticket number, the agent’s name, and the date/time of the call. If you are working across application cycles, note major seasonal dates: CASPA typically opens the new application cycle in the spring for matriculation the following year; however, each PA program sets its own deadlines that can vary from August through May. Check each program’s webpage (use program codes in CASPA to ensure accuracy) and download their published deadlines and prerequisites in PDF form for your records.

For authoritative links and to verify current phone numbers, consult: the CASPA applicant portal (https://caspa.liaisoncas.com), the LiaisonCAS support center, and the PAEA website (https://paeaonline.org) for program-level contact details. When in doubt, use the portal’s contact methods rather than third‑party advice—platform phone numbers and hours may change between application cycles, and official channels will provide the fastest, auditable path to resolution.

How do I contact CASPA by phone?

For help with application-related questions, you can log in to your application and contact us using the chat icon in the lower right corner. You can also contact us by email at [email protected] or by phone at 617-612-2080.

Does CASPA give refunds?

CASPA is an outside application service and does not offer refunds. Meeting the minimum admission requirements does not guarantee an interview or admission to the program.

Does CASPA lower your GPA?

For example, if you received a “F” in a course, then retook it and received an “A,” your college may have replaced the “F” with an “A.” However, on your CASPA application, both the “F” and “A” will be calculated into your cumulative GPA. The result will be a lower GPA than reported on your college transcript.

Is CASPA open right now?

The 2023-2024 CASPA application cycle opens on April 27, 2023, and closes on April 1, 2024. Applicants who apply during this timeline will be considered for the January – December 2024 or January 2025 entering class of PA students, unless in the case of deferrals, which are determined by each program.

How to waive CASPA fee?

You must have an account to apply for a fee waiver. Fee assistance applications are not accepted by mail or email. Complete and submit your fee assistance application. Click on your name in the upper right corner of the application, then select Fee Waiver Form.

Where can I find my CASPA number?

This ID is located in the CASPA on-screen instructions when ordering electronic transcripts and below the barcode on the Transcript ID Form issued to you by CASPA (the barcode is located in the upper right corner of this form).