Casella customer service telephone number — definitive guide for finding and using the right contact

Overview and why the telephone number matters

Casella provides regional solid-waste collection, recycling, and disposal services across multiple U.S. states. Because Casella operates as a collection of regional service centers and municipal contract offices (rather than one single local dispatch hub), there is no single universal local pickup phone number that serves every address. That makes knowing how to locate the correct Casella customer service telephone number critical: the right number connects you to your account records, your route supervisor, and the team authorized to schedule pickups, swap containers, or resolve billing disputes.

When you call the correct Casella office you get access to account-level information (service frequency, container ID, billing history), local route adjustments (snow days, holiday schedules) and rapid operational responses (missed pickup within 24 hours in many districts). Using the corporate contact page as an entry point—then drilling down to your state or town office—is the fastest way to reach the team that can act on your request the same day.

How to find the correct Casella customer service telephone number

Primary source: Casella’s official contact directory. Start at Casella’s website (https://www.casella.com) and click “Contact” or “Customer Service.” The company maintains a state-by-state directory and a “Local Offices” list that shows each office’s phone number, physical address, and service area. This is the authoritative source and is updated when routes and centers change.

Alternative sources: your most recent Casella bill (printed or PDF) lists the billing office phone number and an account number; municipal websites will list contracted hauler contact information for curbside service related to your ZIP code; and the location on Google Maps for a specific Casella transfer station or materials-recovery facility often includes the direct phone number for that site. If you have a commercial account, your service contract or onboarding email from Casella will contain the assigned account manager’s phone and an escalation contact.

What to prepare before you call (quick checklist)

• Account number exactly as shown on your bill or online portal (common formats: 6–12 digits).
• Service address and ZIP code (location can determine which regional office answers).
• Container ID or serial number if the issue is about a specific dumpster or cart (usually printed on the lid or side).
• Recent invoice date and last payment amount—helps identify billing adjustments faster.
• Photos or short videos (time-stamped) on your phone for missed pickup, contamination, or damage claims.

What to expect when you call Casella customer service

When you call, an initial customer-service representative will typically verify your identity using at least two pieces of information (account number, service address, or last payment). For routine requests—billing questions, scheduled service changes, container swaps—representatives can usually process requests during the first call and provide a confirmation number or email within 24–48 hours.

Operational issues such as missed pickups, hazardous-waste questions, or on-site damage may require escalation to a local operations supervisor. For missed pickups, many regional Casella offices aim for same-day or next-business-day resolution; for container damage or replacement, turnaround can range from 2 to 14 business days depending on inventory and route schedules. Ask the representative for an estimated resolution window and a ticket or reference number to follow up with.

Alternative contact channels and escalation

If the telephone route does not resolve your issue, Casella offers an online account portal and email options. The online “My Account” portal lets residential and commercial customers view invoices, make payments, request service changes, and upload photos related to a service issue. Use the portal to create a written record if phone resolution is not timely.

Escalation steps if unresolved by phone: first request to speak to a local operations supervisor, next ask for the regional manager or account manager contact, then use corporate customer relations via the contact form on casella.com. For regulatory complaints (service not provided per municipal contract), copy your municipal public works director and maintain documentation (dates, photos, reference numbers). Keep escalation emails concise and attach supporting files—state a desired remedy (refund, credit, replacement service) and a specific deadline (for example, “Please respond with a plan of action within 7 business days”).

Best practices and tips to get fast resolution

• Call during non-peak times: early morning (before 9:00 AM local) or late afternoon to reduce hold time. Have your checklist items ready so the call takes less than 10 minutes in most routine cases.
• Document every interaction: note the representative’s name, time and date of call, reference/ticket number, and promised resolution window. This accelerates escalations if promised actions are not completed.
• For municipal or commercial accounts, keep contracts and special-service directives accessible when you call—contract terms (pickup frequency, holiday schedules, penalties) are commonly referenced during disputes.

How do I contact Casella customer service?

888-485-1469
Looking for more information? Fill out the inquiry form below and our Customer Service Representatives will follow up with you as soon as possible. If you have a time-sensitive issue, please call 888-485-1469 Mon-Fri 7 am – 5 PM and Saturdays 8 AM – 12 PM.

How do I contact waste management customer service live person?

General Customer Service Phone Numbers
Here are some commonly used Waste Management phone numbers: General Customer Service: 1-866-909-4458. Residential Services: 1-800-774-0222.

What is the waste connections customer service phone number?

Please call us at 844-708-7274 to cancel service.

Are Casella and GFL the same company?

Casella Waste Systems, Inc. to Acquire Select Solid Waste Operations From GFL Environmental Inc. That Will Expand Footprint Into Adjacent Markets and Provide a Platform for Future Growth. RUTLAND, Vt ., April 24, 2023 (GLOBE NEWSWIRE) — Casella Waste Systems, Inc.

Who did Casella buyout today?

Mountain State Waste
(Nasdaq: CWST), a regional solid waste, recycling, and resource management services company (the “Company”), today announced that it has signed an agreement for the acquisition of the assets of Mountain State Waste.

How do I contact call2recycle customer service?

1-877-723-1297
Contact [email protected] or 1-877-723-1297.