Bulova Customer Service Number — How to Contact, What to Expect, and Practical Details

Primary contact channels and where the official number appears

Bulova’s official customer service contact details are published and maintained on their corporate support pages at https://www.bulova.com. The company lists a contact form, regional phone numbers, and an authorized service center locator on that site; because phone numbers and hours change by region, the website is the authoritative source for the current toll‑free or local customer service line. Bulova is part of the Citizen Watch group (acquired in 2008), and some service operations are handled through shared Citizen/Bulova networks, so you may see Citizen-referenced numbers for repairs and warranty routing.

If you prefer non‑phone contact, Bulova’s support page offers an online form and an email routing address for product support and warranty claims. Social channels (official Bulova Facebook and Instagram) are useful for quick account or warranty-lookup guidance, but formal repair authorizations and warranty confirmations require the website form or the official phone line listed on bulova.com for your country.

How to find the current customer service number (step‑by‑step)

1) Go to https://www.bulova.com, scroll to the site footer and click “Contact Us” or “Customer Service.” 2) Select your country or region — Bulova displays region-specific toll‑free numbers and hours. 3) If you need service or repairs, click the “Service Centers” or “Repairs & Warranty” pages for authorized center phone numbers and mailing addresses. Doing these three steps takes 30–90 seconds and ensures you use the correct regional line rather than an outdated third‑party number.

If you cannot access the website, check the paperwork that came with your watch (warranty card, receipt) — authorized retailer receipts and warranty cards often list the correct customer service phone number for the region and the specific warranty duration. For North America, Bulova typically directs customers to a regional toll‑free line or to an authorized repair network; international customers should use their country-specific contact listing on the site.

What to have ready when you call customer service

Efficient contact saves time. Before dialing the Bulova customer service number, gather: the model name/number (example: “Marine Star 98B104”), the caseback serial number engraved on the back, the original purchase date and retailer, and clear photos of the watch (front and caseback). Bulova and its authorized centers will request the model number and serial to validate warranty status and to route the repair correctly.

• Essential documents: original receipt, Bulova warranty card (if provided), and proof of purchase date — the warranty usually starts from that date.
• Watch specifics: model number, reference number (4–7 digits), movement type (quartz, automatic), water-resistance rating printed on caseback.
• Photos and description: high-resolution photos of damage/caseback, a short timeline of the fault (when it started), and whether the watch has had previous repairs.

Having these items ready reduces hold time and often allows the agent to issue an RMA (return merchandise authorization) or give immediate pricing estimates on the first call. Typical call times for repair inquiries average 7–12 minutes if all documentation is available.

Warranty, typical repair costs and turnaround times

Bulova provides a manufacturer’s limited warranty on new watches (check your warranty card and bulova.com for the exact term for your model). Warranty coverage generally applies to manufacturing defects in movement and materials but does not cover normal wear, battery replacement, crystal scratches, or water damage from improper use. For vintage and older models produced prior to major corporate changes, warranty terms can vary — always confirm the date of manufacture or purchase and the listed warranty term before shipping a watch for service.

If your watch is out of warranty, expect these industry-standard price ranges (examples reflect typical U.S. authorized service center charges): battery replacement and reseal $15–$45; basic polishing and cleaning $40–$120; crystal replacement $80–$300 depending on mineral vs sapphire; standard quartz movement replacement $150–$350; mechanical movement overhaul $250–$700. Turnaround times are commonly 7–21 business days for standard service; complex repairs or parts backorders can extend to 4–8 weeks. Always request an estimate and a diagnostic fee disclosure before authorizing work.

Authorized service centers, shipping and packaging best practices

Bulova and its authorized service centers require that watches for factory or authorized repairs be sent with an RMA number and clearly documented problem description. Use trackable, insured shipping (insure at full replacement value — Bulova will typically require this for out-of-warranty returns). Recommended carriers in the U.S. are FedEx, UPS or USPS Registered Mail; international shipments should use an equivalent courier with customs documentation and a commercial invoice indicating “watch repair” to avoid import duties where possible.

Package the watch in a small padded box, wrap the watch head and bracelet separately to avoid abrasion, and include the completed service form and a copy of your ID and purchase receipt if required. Keep tracking details and photos of the packaged item before dropoff — lost shipments are rare but resolvable faster with proof. Confirm return shipping costs and insurance liabilities with the service center before sending the watch.

Escalation, consumer protection and final tips

If you receive an unsatisfactory response from Bulova customer service (for example, disputes about warranty coverage or unreasonably long repair delays), escalate by asking for a supervisor and requesting a written case number and estimated resolution date. For U.S. consumers, documented unresolved disputes can be elevated to the Better Business Bureau (bbb.org) or your state attorney general’s consumer protection division. Cardholder disputes with your credit card issuer are an additional remedy if you paid for repair or replacement not delivered as promised.

Final practical tips: register your Bulova watch on the official site after purchase, keep digital copies of receipts for at least the warranty period plus one year, and use authorized retailers for major purchases to simplify warranty validation. For price-sensitive maintenance, local reputable jeweler battery replacements can be economical for out-of-warranty minor services, but save major servicing for Bulova-authorized centers to preserve parts authenticity and resale value.

Can Bulova watches be fixed?

If your Bulova watch needs warranty service or non-warranty service, we recommend you send it to an authorized Bulova Service Center. Download and fill out the Bulova Service Request Form.

Is Bulova owned by Rolex?

Bulova was founded and incorporated as the J. Bulova Company in 1875 by Bohemian immigrant Joseph Bulova. It was reincorporated under the name Bulova Watch Company in 1923, became part of the Loews Corporation in 1979, and was sold to Citizen at the end of 2007.

How do I contact Bulova customer service?

If you have any questions, please contact us at [email protected] or call toll-free 800-233-3350 Monday to Friday, 9am to 8pm EST. My battery is dead, where can I get a new one? We recommend taking your watch to your nearest authorized Bulova retailer.

Is Bulova considered high end?

The reality is: Bulova is not typically considered luxury in the same way that Rolex, Omega, or Patek Philippe are. However, some of its lines—like the Bulova Precisionist and Bulova CURV—deliver premium craftsmanship and cutting-edge technology, rivaling many higher-priced watches.

Is Bulova owned by Citizen?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Bulova is owned by Citizen Watch, the Japanese parent company of the Bulova brand. Citizen acquired Bulova in 2008 and now includes it as one of its six individual brands within the Citizen Watch Group.
  Details

• Acquisition: Citizen purchased the American-origin Bulova Watch Company in 2008. 
• Brand Portfolio: Bulova now operates as a subsidiary of the Citizen Watch Group, which also owns other brands like Frederique Constant and Alpina. 
• Parent Company: Citizen Watch is a Japanese company that also produces other electronic devices and watch parts, including Miyota movements. 
• Impact: After the acquisition, Bulova continued to innovate, introducing advanced technologies like the 262kHz Precisionist movement and re-imagining classic designs through its Archive Series. 

AI responses may include mistakes. Learn moreCitizen Watch GroupThe Citizen Watch Group encompasses six unique brands: CITIZEN, Bulova, Arnold & Son, Frederique Constant, Alpina and CAMPANOLA-ea…CITIZEN WATCH GlobalBulova, which has American origin—now owned by Citizen, is an amazing …Aug 25, 2024 — this is originally American roots this is Bulliva. oh so Bulliva is a great brand. they’ve sold the company right so i…Facebook · Kevin O’Leary(function(){
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Why is my Bulova watch not working?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview A Bulova watch that has stopped working could be due to several reasons, most commonly a dead battery (if it’s a quartz watch) or a lack of winding (if it’s an automatic watch). Other potential issues include a faulty battery, dirt or debris in the movement, or a need for professional cleaning or repair.  Here’s a more detailed breakdown: For Quartz Watches:

• Battery: The most frequent reason for a Bulova quartz watch to stop is a depleted battery. A typical battery lasts 1-2 years, depending on the watch’s features and usage.
• Battery Contact: Ensure the battery is properly seated and that the contacts are clean.
• Time Setting: If the watch isn’t working after a battery change, check the time-setting procedure. Pull the crown out to the first click, set the time, and push the crown back in. 

For Automatic Watches:

• Winding: If you haven’t worn the watch for a while, it might have stopped because it needs winding. Try rotating the crown 30 full rotations to wind the mainspring. 

Other Potential Issues:

• Dirt or Debris: Dirt or debris can interfere with the watch’s gears, causing it to stop.
• Mechanical Issues: Parts can wear out over time, or the oil lubricating pivots can dry up, causing the watch to stop.
• Water/Dust Intrusion: Water vapor or dust can also cause problems with the movement. 

Troubleshooting Steps:

1. Check the battery (if applicable): Replace the battery with a high-quality one. 
2. Ensure proper winding (if automatic): Wind the watch manually or wear it to allow the movement to wind itself. 
3. Clean the movement: If you suspect dirt or debris, consider professional cleaning. 
4. Check for other mechanical issues: If the watch still isn’t working, it may require professional repair. 
5. Consult Bulova support: If you’ve tried all troubleshooting steps and the watch still isn’t working, contact Bulova customer support. 
6. Consider professional service: If you’re not comfortable with battery replacement or more complex repairs, seek professional help from an authorized Bulova service center. 

AI responses may include mistakes. Learn moreDoes my Bulova watch stop keeping time when I am not wearing it?Dec 27, 2022 — The major reasons are: * The oil lubricating pivots dried up. * water vapor or dust gets in. * parts wear out, this e…QuoraWhy has why watch stopped working? – Bulova UKIf your watch is battery operated and has stopped working, the watch may simply require a battery replacement. If you have an Auto…Bulova UK(function(){
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