BulbHead Customer Service Number — How to Find It and Use It Effectively

Where to locate the official BulbHead customer service number

BulbHead’s official contact information changes occasionally and is published by the company on its primary channels. The single most reliable source is the company website: https://www.bulbhead.com — check the page footer, the “Contact Us” or “Help” pages, and any order confirmation emails you receive. Companies often publish a phone number, email address, and live-chat link in those locations; use the exact contact shown on your order confirmation to avoid impersonators.

If you cannot find a number on the website, check the packaging and the packing slip included with your shipment, and review the seller listing if you bought via a marketplace (Amazon, Walmart Marketplace, eBay). BulbHead also maintains social media accounts (for example, Facebook and Instagram under the BulbHead name) where support links are posted; social channels can be useful for finding the most up-to-date support URL or requesting a direct link to the phone support option.

What to prepare before calling customer support

Preparing detailed information before you call reduces resolution time and avoids repeated transfers. Have the following items immediately available: order number, order date, last four digits of the payment card used, product SKU or name, tracking number (if shipped), and the email address used to place the order. If the issue is a defective unit, take two or three timestamped photos or a short video demonstrating the defect — many reps ask for visual confirmation before issuing a return authorization.

Be ready to explain the outcome you want (refund, replacement, repair, or store credit), and set a realistic deadline for resolution. Typical e-commerce customer-service cycles resolve simple issues (missing parts, wrong item) within 24–72 hours once an agent starts a ticket; refunds after return receipt usually post in 5–10 business days, depending on the payment method and bank processing times.

Checklist to have ready (high-value list)

• Order number and order-date (exact format from confirmation email).
• Full product name and SKU or ASIN (if bought on Amazon), plus photos/videos of the issue.
• Billing name, shipping address, and the last four digits of the payment card.
• Tracking number and carrier (UPS, FedEx, USPS) if applicable.
• Desired resolution: refund, replacement, or repair and any deadlines you need met.
• Preferred contact method and time window (include time zone, e.g., ET or PT).

Common issues and how the phone agent will handle them

The most common BulbHead customer inquiries involve damaged or defective items, missing components, delayed shipments, and billing discrepancies. When calling, an agent will typically verify your identity and order details, then classify the issue: replacement (no return required), return for refund (RMA number and return label), or repair instructions. If a return is required, ask for a Return Merchandise Authorization (RMA) number and confirm whether the company provides a prepaid return label or if you are responsible for shipping costs.

For billing disputes (incorrect charge or duplicate billing), note that agents will typically start an internal billing investigation and may issue a temporary credit while they verify the charge. Keep in mind that banks and card processors can take from a few days up to 60–120 days for formal chargeback processes; use the seller’s customer support first because most issues are resolved faster that way.

When and how to escalate: timelines and external resources

If an initial phone contact does not resolve the issue, escalate methodically: ask for a supervisor, request a written case/ticket number, and get an estimated timeline for next steps. If promised actions are not completed in that timeline, follow up and reference the ticket number. Document all calls (date, time, agent name, ticket ID) — these notes are invaluable if you later need to open a dispute with your payment provider or file a complaint with a regulator.

If escalation within BulbHead fails, you have several external remedies: file a dispute through the payment provider (credit card issuer or PayPal), report persistent unresolved issues to your state consumer protection office, or submit a complaint to the Better Business Bureau (BBB) via https://www.bbb.org. For broader consumer protection assistance in the U.S. you can contact the FTC Consumer Response Center at 1-877-FTC-HELP (1-877-382-4357) or submit a complaint at https://www.ftc.gov/complaint.

Escalation contacts and practical next steps (compact list)

• Payment dispute: open a claim with your credit card issuer or PayPal (https://www.paypal.com/disputes) — typical chargeback windows are up to ~120 days depending on card brand and issuer.
• BBB complaint: file at https://www.bbb.org to create a public record and prompt seller response.
• FTC consumer complaint: call 1-877-FTC-HELP (1-877-382-4357) or file at https://www.ftc.gov/complaint if you suspect fraud or a pattern of deceptive practices.

Sample scripts and practical tips for the call or message

Use concise, factual language. Example opening line: “Hello — my name is [Full Name], order number [#], placed on [Date]. The [Product Name, SKU] arrived damaged; I can send photos. I would like a replacement or a full refund; what is your RMA procedure and expected timeline?” If the agent offers a partial refund or store credit but you want a full refund, politely restate your preference and the reason (e.g., product not as described, defective).

If an agent commits to action, request the ticket/RMA number and the agent’s name. Set reminders for follow-up (48–72 hours for initial responses). If you purchased through a third-party marketplace, also open a case with the marketplace (Amazon A-to-z Guarantee, eBay Money Back) while you contact BulbHead directly — that dual approach often accelerates resolution.

Who owns BulbHead in the United States?

AJ Khubani is the Founder and CEO of BulbHead. He previosly worked at Telebrands Corp. as a Founder.

How do I track my order on BulbHead?

bulbhead.com Account: Log in to your bulbhead.com account, go to “My Orders” and select the order you want to track. The tracking number will be listed there. Shipping Label or Receipt: Check the shipping label or receipt you received with your package. The tracking number is usually printed there.

How do I contact BulbHead?

A: Contact Bulbhead Customer Service at 1-855-306-1425.

How do I return something to BulbHead?

Return Options
Email the BulbHead Team HERE and state “request prepaid label” to receive a prepaid return label (include your full name, shipping address, and order number). Please print the label, affix it to your package, and drop it off at any shipping location.

Where is the company BulbHead located?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview BulbHead’s headquarters are located in Van Nuys, California. Specifically, their address is PO Box 8191, Van Nuys, CA 91409-8191. While they were previously part of Telebrands and based in Fairfield, New Jersey, they are now a separate entity with a headquarters in California. 

AI responses may include mistakes. Learn moreBulbHead | BBB Business Profile | Better Business BureauOverview. Own this business? BulbHead. PO Box 8191. Van Nuys, CA 91409-8191. Get Directions View Headquarters.BBBBulbHead – WikipediaWikipedia(function(){
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What happened to BulbHead?

The Telebrands name was fully retired in 2024. Since 1983, BulbHead has sold hundreds of millions of “As Seen on TV” products including AmberVision sunglasses, the PedEgg, Doggy Steps, One-Second Needle, Pasta Boat, Jupiter Jack, Bottle Tops, Aluma Wallet, InstaBulb, Lint Lizard, Pet Rider, and Pocket Hose.