BulbHead Customer Service: Expert Practical Guide

Overview and what to expect

BulbHead (bulbhead.com) is a direct-to-consumer gadget brand that sells specialty household and novelty products, often in the $9.95–$49.99 range. If you are contacting BulbHead customer service, expect processes similar to other DTC vendors: orders, returns, refunds, and limited warranties are the most-common inquiries. Typical first-response targets in the retail industry are 24–72 hours for email and immediate answers for phone or chat; plan accordingly.

When you contact customer service, have the order number and SKU ready — these are the two pieces of information that reduce average handling time from 15–20 minutes to under 7 minutes. Keep in mind that around product launches (Black Friday, Cyber Monday, or a TV infomercial airing) volume spikes of 2–5x can extend response times by 48–72 hours.

What to prepare before you call or email

Collect these exact items before reaching out: order number, date of purchase, payment method last 4 digits, shipping address, a clear photo or short video of the defect (if applicable), and the SKU or product name. Having timestamps (order date like 2024-11-05) and supporting media reduces back-and-forth and increases first-contact resolution rates by roughly 40% in practice.

Record the channel and time of contact. If you call, note the agent’s name, the ticket/reference number, and the promise time for follow-up (e.g., “Agent John, ticket #123456, follow-up by 2025-02-20”). These small details become critical if you need to escalate or file a chargeback; banks will ask for documented attempts to resolve directly with the merchant.

Checklist before contacting support

• Order number, product SKU, purchase date (exact date), payment last 4 digits
• Photos/videos of the issue (JPEG/MP4) and concise description (30–60 words)
• Desired outcome: refund, replacement, store credit, or technical guidance
• Proof of packaging/weight if shipping damage is claimed (photos of box and label)
• Time window: confirm whether item is within 30 days (returns) or 90 days (warranty-like claims)

How to contact and sample scripts

Most customers choose one of three channels: email, phone, or the website contact form. Use the website (bulbhead.com/contact or the site’s support portal) for attachments; use phone for urgent safety issues (defective electrical components) where immediate stop-use instructions matter. Expect email response within 1–3 business days under normal load.

Sample phone script: “Hello, my name is [Full Name]. My order number is [#000000]. I purchased [Product Name, SKU] on [2025-03-01]. The item is defective (describe fault in 15 seconds). I have photos and would like a full refund or a replacement. Could you confirm your process and a ticket number?” This concise script shortens hold time and forces the agent to state next steps and timelines.

Returns, refunds, replacements, and timelines

Typical direct-to-consumer policies you’ll encounter: 30-day money-back returns for unused items, 90-day limited warranty for manufacturing defects, and refunds processed within 5–10 business days after the item is received by the returns center. If return shipping is charged it commonly ranges from $5–$12 depending on package weight and carrier.

When a replacement is agreed, expect shipping lead times of 3–7 business days for domestic addresses and 10–21 business days for international. If an item is marked “lost in transit,” file a claim with the carrier and notify customer service immediately — companies usually require a claim number before issuing a refund for a lost package.

Escalation path (concise, valuable)

• 1) Contact front-line support via website/email/phone — collect ticket number and agent name.
• 2) If unresolved in 72 hours, request escalation to a supervisor and set a firm deadline (48 hours).
• 3) If still unresolved after escalation, prepare documentation and open a dispute with your payment provider (typical dispute window is 60–120 days from charge date).

Preventing issues and post-resolution best practices

For repeat purchases, register the product (if available) and keep receipts and photos for at least 12 months. Extended warranties and product protection plans are sometimes offered at checkout for $4.95–$14.95 for a one-year extension; weigh the cost vs. risk for electronics versus simple household gadgets.

After resolution, verify that refunds posted to the original payment method: debit/credit refunds generally appear within 3–10 business days; bank transfers can take up to 14 business days. Keep the resolution ticket and close the loop by leaving constructive feedback — many companies use post-resolution NPS and CSAT surveys to prioritize improvements, and your detailed feedback can reduce future friction for other customers.

Metrics and advice for customer service teams

From the agent perspective, aim for a first-contact resolution (FCR) rate above 70% and an average handle time (AHT) under 12 minutes for non-complex cases. Track return-to-sell rates and root-cause categories (defect, mispack, shipping damage) quarterly; a 3% or lower defect rate is a healthy target for this product category.

Document standard operating procedures for common repairs or troubleshooting steps (5–7 bullet-step flows) and maintain a knowledge base with photos and short videos to empower both agents and customers. Quick, accurate self-service content reduces inbound volume by up to 35% when implemented effectively.

How do I contact BulbHead customer service?

A: Contact Bulbhead Customer Service at 1-855-306-1425.

What is the warranty on the pocket hose BulbHead?

Telebrands warrants the Pocket Hose Top Silver Bullet product, for Lifetime Replacements; discontinued products are honored up to 5 years from the date of receipt of the product by the original consumer, against significant loss of performance resulting from normal wear and tear.

Who owns BulbHead in the United States?

AJ Khubani is the Founder and CEO of BulbHead. He previosly worked at Telebrands Corp. as a Founder.

How do I return BulbHead products?

Return Options
Email the BulbHead Team HERE and state “request prepaid label” to receive a prepaid return label (include your full name, shipping address, and order number). Please print the label, affix it to your package, and drop it off at any shipping location.

What happened to BulbHead?

The Telebrands name was fully retired in 2024. Since 1983, BulbHead has sold hundreds of millions of “As Seen on TV” products including AmberVision sunglasses, the PedEgg, Doggy Steps, One-Second Needle, Pasta Boat, Jupiter Jack, Bottle Tops, Aluma Wallet, InstaBulb, Lint Lizard, Pet Rider, and Pocket Hose.

Where is BulbHead Company located?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview BulbHead’s headquarters are located in Van Nuys, California. Specifically, their address is PO Box 8191, Van Nuys, CA 91409-8191. While they were previously part of Telebrands and based in Fairfield, New Jersey, they are now a separate entity with a headquarters in California. 

AI responses may include mistakes. Learn moreBulbHead | BBB Business Profile | Better Business BureauOverview. Own this business? BulbHead. PO Box 8191. Van Nuys, CA 91409-8191. Get Directions View Headquarters.BBBBulbHead – WikipediaWikipedia(function(){
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