Buckeye customer service phone number — a practical, professional guide

This guide explains how to locate and verify the correct Buckeye customer service phone number, what to prepare before you call, and the escalation routes if the line you reach cannot resolve your issue. “Buckeye” is used by several unrelated organizations (telecom, health plan, pipeline/logistics, local utilities), so calling the wrong number is a common source of delay. This page gives clear, repeatable steps and reliable places to check so you reach the right contact quickly.

Each section below is written for practical use: how to confirm a phone number on an official channel, how to verify legitimacy (to avoid scams), what documents and account details to have ready, and how to escalate unresolved issues to regulators or corporate escalation teams. Use the websites listed in the final section to confirm a phone number before you call.

Which “Buckeye” are you trying to reach?

Multiple businesses use the Buckeye name. The three most frequently contacted are Buckeye Broadband (telecommunications/cable in northwest Ohio), Buckeye Health Plan (Medicaid/managed care in Ohio, part of Centene-affiliated networks), and Buckeye Partners (a fuel/terminal logistics company, publicly traded as BPL). Each organization has a different customer-service remit, hours, and verification routines, so identifying the exact entity is the first step.

If you have a bill, policy, or service address, match the company logo and the legal business name on that document to the company’s official website. For example, a cable bill will show the TV/internet account number and usually a web address in the footer; a health plan ID card will show plan/member numbers and a member-services URL. Always use the contact information printed on your official document or the company’s verified website to avoid spoofed numbers.

How to find and verify the correct customer-service phone number

Step 1: Go to the company’s official website and open the Contact, Support, or Help Center page (check the site footer for “Contact Us”). Official URLs are the fastest way to find the current customer-service number; corporate phone numbers change infrequently but support lines, department extensions, and hours can. If you cannot find a number on the site, use the secure account portal (log in) — the portal typically includes a direct “call me” number tied to your account.

Step 2: Verify using two independent sources. Reliable cross-checks are: the footer of the official website, the company’s verified social media profiles (look for the blue checkmark), and a government/regulatory listing (public utilities commissions, state insurance department, or the SEC filings page for public companies). If the number appears in at least two of these places, it is almost certainly the legitimate support number.

Step 3: Be cautious of search results and paid ads. Scammers buy search ad spots and phone numbers that appear higher than official listings. Before dialing, confirm the number’s domain (the web address it associates with) and compare it with the official domain listed on your bill or member card. If you receive an unsolicited text or call with a new number asking for payment, do not provide account credentials; use the verified website to re-check the company contact.

What to prepare before calling and what to expect on the line

Preparation reduces call time and improves first-call resolution. Have these items ready: account number or member ID, billing ZIP code, last four digits of the payment method on file (if asked), the date/time of the incident (for outages), and a list of steps you’ve already tried. If the issue is technical, note device make/model, firmware or app versions, and exact error messages or screenshots.

Typical contact-center metrics you should expect: many companies aim for a first-response target of under 5 minutes for phone lines during peak hours and under 2 minutes for priority account classes. If you are placed on hold, ask for an estimated wait time or request a callback if the option exists. For billing disputes, expect an initial acknowledgment within 24–48 hours and a resolution timeframe of 7–30 days depending on the complexity; for technical dispatch (field technician visits) typical windows are 24–72 hours unless next-day or same-day service is contracted.

Key Buckeye organizations and where to find their official contact pages

• Buckeye Broadband — use the company’s official site (search for buckeyebroadband.com or “Buckeye Broadband Contact”) and the account portal for personalized phone numbers and live-chat options; the Contact/Support page lists numbers by service type (residential, business, technical).
• Buckeye Health Plan — member ID cards and the plan’s verified website (search “Buckeye Health Plan Contact”) list exact member-services phone numbers by program (Medicaid, Medicare, commercial). Use the member services number printed on your ID card for the fastest verification and routing.
• Buckeye Partners (BPL) — corporate and investor relations contacts are on the company site (search “Buckeye Partners Contact” or check SEC filings). Customer-facing operational phone numbers for terminal or bulk-fuel services are typically listed on the site’s operations or contact pages.
• Local municipal utilities or co-ops that use “Buckeye” in their branding — check the physical bill or municipal website for the exact customer-service number for service outages and emergency dispatch (these are often listed prominently and operate 24/7).

Escalation, complaints, and alternate channels

If the customer-service phone line cannot resolve your issue, ask for a case or reference number and the direct email or extension for the escalation team. For unresolved billing or service-quality disputes, you can file a complaint with the state public utilities commission (for telecom/utility issues) or the state department of insurance/Medicaid ombudsman (for health-plan issues). Keep all timestamps and reference numbers — regulators will request documentation and typically respond within 15–45 days.

Alternate channels that often accelerate resolution: verified company Twitter/X or Facebook pages (use direct messaging), secure account portal messaging (which creates an attached ticket), and certified mail to the corporate mailing address for formal disputes. If you need a supervisor, note the supervisor’s name and the escalation ticket number; reputable customer service organizations will confirm escalations in writing within 24–72 hours.

How to reset Buckeye cable modem?

Locate the modem and where it is plugged into electricity. Leave unplugged and battery out for one whole minute. Plug power cord back into electricity. The modem will take on average about 3-4 minutes for it to fully come back online.

What is the phone number for Buckeye Medicaid Ohio?

Call Member Services at 1-866-246-4358 (TDD/TTY: 1-800-750-0750).

How do I report a Buckeye Internet outage?

Contact Us
Call us at 419.724. 9800 or click the red bubble to start a live chat for quick support.

How to get ahold of Ohio Medicaid?

If you’re a provider, call our Provider Hotline at 800-686-1516. If you’re an Ohio Medicaid member, call our Consumer Hotline at 800-324-8680. Otherwise, follow the links below for additional resources, or complete the Contact Us Form and we’ll get back to you.

How to speak to a live person for Medicaid?

★ Department of Health Care Services

1. California State Contacts.
2. Eligibility.
3. Enrollment.
4. ☎ Call the Medi-Cal Helpline: 800-541-5555, or 916-636-1980.

Who owns Buckeye Cable?

Both Buckeye Telesystem, Inc (Telesystem) and Block Line Systems are wholly owned subsidiaries of privately held Block Communications, Inc. (BCI).