Brigit customer service phone number — how to reach support and resolve issues

Does Brigit provide a customer service phone number?

Unlike many legacy banks, Brigit (the cash-advance and budgeting fintech) does not publish a general-purpose 24/7 customer service phone number for routine account issues. Brigit’s customer support model focuses on secure in-app messaging and email-based workflows to protect account security and to attach required documents to tickets. This is common across fintechs that need identity verification and transaction records for each inquiry.

If you are specifically looking for a number because you prefer verbal support, note that Brigit typically routes urgent account security incidents through higher-priority in-app channels rather than a public phone line. For the most reliable, official contact entry points use the app’s Help/Support feature or the official website: https://brigitapp.com (brigit.com redirects to the same destination in most regions).

Primary official contact channels and where to find them

To open a support case: sign into the Brigit mobile app (iOS or Android), tap Settings → Help (or Support), and choose “Contact Support.” This creates a ticket that automatically includes device and account metadata, which accelerates verification. If you cannot access the app, the public support email address commonly used for account support is [email protected] — include the email address tied to your Brigit account in every message.

Brigit also maintains a Help Center with FAQs, step-by-step troubleshooting, and links to articles on overdraft protection, Instacash advances, membership, and billing. The Help Center is searchable and often answers immediate questions without opening a ticket; check https://brigitapp.com/help (or the Help link inside the app) before submitting new requests to avoid duplicate tickets and delays.

Step-by-step: how to contact Brigit effectively

• Open the Brigit app → Settings → Help/Support → “Contact Support.” Submitting from the app automatically attaches device and session details.
• If the app is unavailable, email [email protected] from the email on file. Put a concise subject (e.g., “Payment not posted — Acct ending 1234 — 2025-08-20”) and include requested details (see the next section).
• For escalations beyond initial support (billing reversals, prolonged outages), save all ticket numbers and timestamps; include them in follow-up emails. If you believe you have a regulatory complaint after 14–30 days without resolution, consider filing with the Consumer Financial Protection Bureau (CFPB) at https://www.consumerfinance.gov or by phone at 855-411-2372.

What to include in every support request

Providing the right data up-front shortens resolution time. Include: full name as on the account, the email or phone number linked to the Brigit account, the last four digits of any linked bank account or debit card, the exact date/time (with timezone) and amount of the transaction in question, and a brief, factual description of the problem (e.g., “Requested $100 Instacash on 2025-08-20, status shows ‘pending’ for 48 hours”).

Do not send full Social Security numbers, full bank account numbers, or one-time verification codes in plain text. Brigit’s secure form or encrypted attachments are the correct channel for sensitive documents like government IDs. If you attach screenshots, crop or redact unrelated accounts so support can quickly focus on the issue.

Response time expectations, refunds, and dispute handling

Typical initial replies from Brigit support arrive within 24–72 business hours; complex investigations (transaction disputes, ACH failures, partner bank holds) can take longer. Many fintech investigations resolve within 7–30 business days depending on third-party bank response windows. If a fee refund or billing correction is warranted, support will explain the timeline and any reversal amounts — keep copies of all confirmations.

If you are contesting a debit or need a stop-payment, mention it explicitly in your ticket and request an estimated timeline. Maintain a paper trail: ticket ID, timestamps, names of support agents (if provided), and copies of any bank statements that show the disputed item. This documentation will be necessary for escalation or regulatory complaints.

Security best practices and escalation paths

Always initiate account-critical requests from the app or the verified support email address on file. Brigit will never ask you to send one-time passcodes (OTPs) or the full SSN over email or chat. If you receive a suspicious call, text, or email claiming to be Brigit and asking for credentials, treat it as phishing and forward it to [email protected] for verification.

For unresolved issues after repeated contact (for example, no substantive response after 14 calendar days), escalate by replying to the last ticket with “Please escalate to a supervisor” and include a brief timeline of prior contacts. If that fails, file a complaint with the CFPB (phone 855-411-2372, website https://www.consumerfinance.gov) and retain all correspondence for the complaint process.