Brigit customer service number — 24/7 availability and how to get help fast

Does Brigit offer a 24/7 customer service phone number?

As of mid‑2024, Brigit (the cash‑advance and budgeting app) does not publish a general-purpose, public 24/7 customer service phone number. Brigit directs members to the app’s built‑in Help/Support channels and an official support email address for account and billing questions. This structure is intentional: it prioritizes secure, documented conversations inside the app where agents can authenticate you and access transaction logs immediately.

Because phone numbers shown on third‑party websites or search results can be outdated or fraudulent, always confirm contact details from Brigit’s official domain (https://brigit.co) or the app itself before calling. If you encounter a phone number claiming 24/7 Brigit support that isn’t shown inside the app or on brigit.co, treat it as suspicious—scammers sometimes advertise “hotline” numbers to collect account details or demand payment.

Primary ways to reach Brigit quickly

The fastest, most secure channel is the in‑app Help/Support chat. Open the Brigit app, tap Help or Support (usually in the profile or settings area), choose the topic that matches your issue, and start a chat. In‑app messages include a message ID and conversation history, which speeds verification and resolution. Brigit also lists an official support email for non‑urgent questions: [email protected]. The company’s public help center is reachable at https://help.brigit.co for articles and step‑by‑step guides.

• In‑app chat: recommended for urgent account access issues, payment problems, or suspected fraud. Expected initial response often within minutes to a few hours, depending on volume.
• Email ([email protected]): use for billing disputes, formal documentation, or when you need to attach multiple files (statements, screenshots). Typical turnaround is 24–72 hours.
• If you are dealing with a lost/compromised bank card or identity theft, contact your card issuer or bank immediately at the number on the back of the card; do not rely solely on app support for card blocking.

What exact information to provide for fastest resolution

Preparing a compact packet of verified details before contacting support will cut resolution time. Provide: the email associated with your Brigit account, the last 4 digits of the bank account or card you linked, the exact transaction amount and date (MM/DD/YYYY), the device model (e.g., iPhone 13 / Android Pixel 7) and app version shown in Settings, and any relevant screenshots or error messages. Example: “Payment of $47.50 on 07/12/2024, last 4 of bank 1234, app v5.2.1.”

Support teams will typically ask for identity verification. Be ready to confirm the email on file, phone number, and last 4 of your Social Security Number if requested. Never send full account passwords or full SSN over chat or email; legitimate agents will request minimal verification and will not ask for your complete password.

Fees, service metrics, and what “24/7” actually means

Brigit’s service and fee structure has historically included a free tier and a subscription tier commonly priced between $7 and $12 per month (prices and features change; check the app store listing or brigit.co/pricing for current figures). Cash advances or overdraft protection features may involve flat advance fees or subscription‑included advances; read the “Fees” section in the app before accepting an advance. Customer service availability is continuous in the app, but resolution times vary—“24/7” access to support messages does not guarantee immediate human resolution for complex issues.

Typical response benchmarks to use as planning guidance: initial in‑app acknowledgement—minutes to a few hours; substantive resolution for billing or banking disputes—1–10 business days depending on verification and upstream bank processes. If your case requires bank reconciliation, expect additional processing time from partner institutions.

How to escalate if your issue is unresolved

If in‑app support and email haven’t resolved the problem after a reasonable follow‑up (7–10 business days for billing disputes), escalate with documentation. Gather the full in‑app conversation ID, copies of receipts/screenshots, dates/times, and the name or agent ID if provided. Reopen the in‑app conversation and request escalation to a specialist or a dispute case number; ask for a target resolution date and the agent’s case ID for tracking.

• External escalation resources: file a complaint with the Consumer Financial Protection Bureau (CFPB) via https://www.consumerfinance.gov or phone 855‑411‑2372 if your financial dispute remains unresolved. For marketplace credibility checks, you can search or file a complaint at the Better Business Bureau (bbb.org).
• Keep copies of every message and timestamp every phone or chat exchange; regulators and banks expect clear timelines and evidence when investigating chargebacks, unauthorized transactions, or unfulfilled services.

Practical tips to reduce the need for urgent phone support

Keep the app updated (enable automatic updates), turn on push notifications for transaction alerts, and set up bank alerts. These preventive steps reduce surprise declines or unexpected advances. Regularly review the app’s in‑app FAQs and troubleshooting articles at https://help.brigit.co to solve common issues (login resets, failed connections to bank accounts) without waiting for agent help.

If you must contact support, be concise and factual: one opening sentence that states the problem, one paragraph listing exact evidence (dates, amounts, last 4 digits), and one closing line stating the desired outcome (refund, account unlock, fraud escalation). That structure helps agents triage and resolve cases faster than long narrative emails.