Bravofly customer service number — how to find it and use it effectively

Where to locate the official Bravofly customer service number

Bravofly operates as an online travel agency, and the single most reliable place to find the correct and current customer service number is the booking confirmation email or the “Contact”/“Help” section on the live website: https://www.bravofly.com. Your specific booking (PNR) will also show which entity issued the ticket and whether customer service is handled by Bravofly or directly by the airline/hotel supplier — this determines the number you must call.

Because Bravofly serves multiple countries, phone numbers are localized and change by market and time of year. Expect country-code formats (for example +44 for the UK, +39 for Italy, +1 for the US). Do not rely on third‑party directories; always confirm any number you find against the number printed on your invoice or the official website at time of contact to avoid premium-rate or outdated lines.

Phone support: what to expect when you call

Most Bravofly customer service phone lines operate on business-hour schedules in the local market (typical windows: Monday–Friday 09:00–18:00 local time; some markets extend to Saturdays). Average live‑agent wait time varies by season: off‑peak 5–15 minutes, peak travel periods 20–60+ minutes. If hold times exceed 30 minutes, request a callback or use the web chat/email option to get a ticket number for asynchronous follow up.

Agent scope: phone agents can confirm bookings, apply name corrections per fare rules, request refunds, and initiate changes, but cannot override airline/supplier fare rules. Expect service fees: typical OTA change/cancellation service fees range from €20–€100 per booking in addition to supplier penalties (airline change fees commonly €50–€300 depending on fare class). Always request a written service confirmation (email) and a reference or ticket ID before ending the call.

Alternative contact channels and documentation

If you cannot find a reliable phone number or wait times are excessive, use the Bravofly website contact forms or the booking confirmation message center. These channels create an official record (ticket ID) which is critical for escalations; documented requests typically have a response time of 24–72 hours. Mobile app users should check the “My Bookings” area — many OTAs provide a “contact about this booking” button that opens a threaded support ticket.

When the supplier (airline, hotel, car hire) issued the ticket, contacting the supplier directly is often faster for operational issues (check‑in, flight disruptions, seat assignments). For formal written complaints or data requests invoke the applicable law: in the EU cite EC Regulation 261/2004 for denied boarding/delays and GDPR (Regulation (EU) 2016/679) for personal data requests. Keep dates in ISO format (YYYY‑MM‑DD) in all communications to avoid ambiguity.

Preparing for the call: exact information to have ready

• Booking reference (PNR) — usually 6 alphanumeric characters; include the 13‑digit e‑ticket number when available (format: 13 digits, e.g., 0751234567890).
• Passenger full name exactly as on passport/ID; date of birth (YYYY-MM-DD); flight number (e.g., BA1234) and scheduled departure date/time in local time zone.
• Payment details for verification — last 4 digits of the card used, billing address, and the transaction amount and currency (e.g., €229.40 on 2025-06-12).
• Clear statement of requested outcome: refund, rebooking, voucher, chargeback request; cite reference rules if known (EC 261/2004 compensation: €250/€400/€600 depending on distance and delay thresholds).

Common issues and practical resolution steps

Cancellations and refunds: most non‑refundable fares will not yield a refund from the OTA; refundable fares or supplier‑initiated cancellations may be refunded. Expect credit‑card refunds to appear in 5–14 business days for card‑issuer processing, sometimes up to 30 days for international banks. If a refund is promised but not received, keep the airline/OTA ticket ID and escalate in writing after 7–14 days.

Changes and rebookings: quotes for changes must include both supplier fees and OTA service charges. For flights, airlines have fare-class rules; a change can require downgrading and a fare difference payment. Ask for a full price breakdown on the call and demand that the agent email the new itinerary and total cost before making any payment.

Escalation, disputes and next steps if phone support fails

If the front‑line agent cannot resolve your case, request escalation to a supervisor and obtain the escalation ticket number and the supervisor’s name. For unresolved financial disputes, file a chargeback with your card issuer citing “services not rendered” and provide the booking confirmation, ticket ID, and all correspondence; most issuers accept disputes within 60–120 days depending on local rules.

For EU customers, unresolved operational claims (flight disruption) can be submitted to the national enforcement body for air passenger rights. If you intend to pursue legal remedies, collect a complete timeline, copies of emails, recorded call reference numbers, and calculate claimed losses precisely (dates, amounts in currency). Alternative dispute resolution (ADR) bodies and small claims courts have defined monetary thresholds and timelines — check the national ADR portal for your country.

Quick reference: immediate checklist

• Locate the booking confirmation email and visit https://www.bravofly.com → “Contact/Help” to confirm the official number for your country.
• Prepare the information list above (PNR, e‑ticket, last 4 card digits, exact dates); have screenshots or PDFs ready to upload.
• If on hold >30 minutes, request callback and open a written ticket via the website; record the ticket ID and agent name for escalation.

Can I cancel my flight and ask for a refund?

Regardless whether you cancel your flight months in advance, or you miss it due to some unforeseen issue on the way to the airport, you have a right to the same refund of taxes and fees from the airline. This is because in either case, you have not used the flight and are therefore not liable to pay these costs.

Is BravoFly an airline?

BravoFly was founded in Italy in 2006 and specialises in flight search and comparison, drawing on offerings from traditional and low-cost airlines. The Bravofly.com website also integrates a variety of travel products and services, such as hotel reservations and car rentals for international travellers.

What is full flex BravoFly?

The FullFlex refund in the form of a voucher is indeed worth 90% of the price of the air ticket the customer has cancelled and its value is calculated excluding the costs for the purchase of the FullFlex, the agency and payment fees.

How to get a refund from BravoFly?

Please contact our Customer Care Team (operating 24 hours a day, 7 days a week) in order to request a refund.

How do I get a 100% refund on a flight cancellation?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To get a full refund for a cancelled flight, you are generally entitled to a cash refund to your original payment method if the airline cancels your flight or significantly delays it. For reservations made at least seven days before departure, you have the right to a full refund within 24 hours of booking for any reason. If the airline denies a refund you believe you are owed, you can escalate the issue by filing a formal complaint with the US Department of Transportation (DOT).  Your Rights as a Passenger

• Cancellation by the airline: If an airline cancels a flight for any reason, you are entitled to a full refund for the unused portion of your ticket. 
• Significant delays: A flight with a domestic delay of 3 hours or more, or an international delay of 6 hours or more, is considered significantly delayed. You can request a full refund for this type of delay as well. 
• 24-Hour Rule: For tickets purchased at least seven days before the flight, you can cancel within 24 hours of booking for a full refund without penalty. 

How to Get Your Refund

1. 1. Contact the Airline: First, contact the airline to request a refund. You can usually do this through the “Manage Trips” section on their website or by calling their customer service. 
2. 2. Be Clear About Your Request: If the airline offers a voucher or credit, politely but firmly state that you are entitled to a cash refund to your original form of payment. 
3. 3. Know Your Rights: Refer to the US Department of Transportation (DOT)’s “Fly Rights” information to understand your passenger rights and assert them with the airline. 
4. 4. File a DOT Complaint: If the airline refuses to provide a refund you are entitled to, you can file a complaint with the DOT. They maintain a dashboard for air travel complaints and can help resolve issues between passengers and airlines. 

Important Considerations 

• Non-Refundable Tickets: . Opens in new tabWhile non-refundable tickets generally do not allow for cash refunds, the airline must still provide a refund if they cancel your flight or significantly change the schedule.
• Travel Agency Purchases: . Opens in new tabIf you booked your flight through a travel agency or third-party site, you will need to contact them to process a refund.

AI responses may include mistakes. Learn moreRefunds | US Department of TransportationCancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days…Department of TransportationCanceled flight how do I get a refund? : r/americanairlines – RedditJul 26, 2024 — I would first either call them or ask in a chat what it means. if they giving you voucher let them know that you want …Reddit · r/americanairlines(function(){
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Where is BravoFly headquarters?

Where is BravoFly Group’s headquarters? BravoFly Group’s headquarters is located at Corso San Gottardo 30, Chiasso.