BrandSource Customer Service Number — How to Find It and Use It Effectively

Overview: Who Handles Customer Service for BrandSource

BrandSource is a national buying and marketing cooperative serving independent appliance, furniture and electronics dealers. Because BrandSource operates as a cooperative rather than a single retail chain, there is no single universal in-store customer phone line that handles every consumer issue. Instead, most customer-service interactions are handled at the independent dealer level or directly with the product manufacturer.

For consumers this means the most effective first step is to contact the dealer where you made the purchase. For issues beyond a dealer’s authority — for example dealer membership questions, compliance concerns, or large cooperative-level disputes — BrandSource corporate can be contacted through the official BrandSource website (https://www.brandsource.com) where corporate contact and dealer-locator tools are maintained and updated.

How to Locate the Correct BrandSource Customer Service Number

Step 1: Use the BrandSource dealer locator (brandsource.com -> Find a Dealer). Enter your ZIP code and the locator will return the exact store name, address, and the store phone number. Over 1,000 independent dealers participate in BrandSource; this locator ensures you call the dealer that sold your product rather than a generic corporate switchboard.

Step 2: If you prefer to contact BrandSource corporate (for membership-level inquiries or to report a dealer-level problem you cannot resolve), use the corporate Contact Us page on brandsource.com. Corporate contact methods typically include an email form and a main office phone line listed on that page. Because BrandSource updates phone numbers and corporate contact details periodically, the website is the single authoritative source for the most current number.

What to Have Ready When You Call

Gathering accurate information before you call shortens hold time and increases the chance of first-call resolution. Essential items: purchase receipt or order confirmation (date and price), full model number and serial number (usually on the product’s back, inside a door, or on the manufacturer label), dealer name and purchase address, and any photos or videos documenting damage or performance problems.

Be prepared to provide warranty details: standard manufacturer warranties for appliances and electronics commonly cover 1 year on parts and labor; extended warranties and service plans vary in length and cost (typical third-party protection plans range from $99 to $799 depending on product and coverage). Knowing whether you purchased an extended plan from the dealer or manufacturer will determine which support line you should call first.

Typical Service Processes, Fees and Timelines

Most dealers coordinate service through manufacturer-authorized technicians. Typical steps: (1) Dealer verifies warranty and problem, (2) Dealer schedules a manufacturer or authorized service provider, (3) Technician performs diagnosis and repair or orders parts. Expect initial scheduling within 1–5 business days, and total repair completion commonly between 3–14 business days depending on parts availability.

Common fees: diagnostic or service call fees can range from $49 to $199 if the product is out of warranty. If a repair is covered under a manufacturer warranty, the service call and approved repairs are usually performed at no charge. If a consumer-paid rush service is requested (same-day or next-day), additional fees commonly apply and should be quoted in writing before authorization.

Escalation Path, Alternate Contacts and Consumer Remedies

If the dealer cannot resolve your issue, escalate in this order: dealer manager → BrandSource corporate (use the website contact form) → manufacturer corporate warranty/support line (manufacturer contact info is on product manual or manufacturer website). Keep a written log of names, dates, call durations and promised actions — this log is crucial if you need to escalate to third parties.

If escalation through the dealer, BrandSource, and manufacturer still fails, consumer remedies include filing a complaint with the Better Business Bureau (BBB.org) and your state attorney general’s consumer protection division. In most U.S. states, the AG’s consumer hotline and the BBB provide mediation services; have your purchase documents and your written call log ready when filing a complaint.

• Immediate checklist before calling: dealer name & phone, model & serial numbers, receipt, warranty paperwork, photos/videos, preferred resolution (refund/repair/replacement), and your availability for service visits.
• Escalation contacts: dealer manager, BrandSource corporate contact form (brandsource.com/contact), manufacturer warranty support (check product manual or manufacturer website), BBB.org complaint portal, and your state AG consumer protection phone/web portal.

Who is BrandSource?

For 50 years, BrandSource has stood out as a member-owned not-for-profit organization with nationwide scope dedicated to using every resource available to keep our members successful and relevant in a quickly changing industry.

How do I contact my card company?

Customer service contact information by credit card issuer

1. American Express. 1-800-528-4800.
2. Bank of America. 1-800-732-9194.
3. Barclaycard. 1-888-232-0780.
4. Capital One. 1-800-227-4825.
5. Chase. 1-800-935-9935.
6. Citi Credit Cards. 1-800-950-5114 (or the number on the back of your card)
7. Discover. 1-800-347-2683.
8. Synchrony Bank.

Is BrandSource Citibank?

Citibank, N.A. BrandSource Credit Card | Consumer Financial Protection Bureau.

What is the phone number for care credit card customer service?

(866) 893-7864
Call (866) 893-7864.

Can I use my BrandSource card at Walmart?

No, you cannot use your BrandSource Credit Card everywhere. You can use it for purchases at more than 4,500 locally-owned BrandSource retailers across the country. The BrandSource Credit Card is a store card, which means that it is not backed by any major credit card network and only works at affiliated locations.

How do I contact BrandSource credit cards?

How can I contact Brand Source Credit Card about my bill? You can contact them directly by phone 888-653-4320, email ([email protected]) or on their website.