Boston Mutual customer service number — complete guide for policyholders

Quick overview: who Boston Mutual is and why the customer service number matters

Boston Mutual Life Insurance Company is a mutual life insurer founded in 1891 with a long track record of issuing life, disability income, and long-term care products to individuals and small businesses. For routine account maintenance, billing questions, claims, beneficiary changes and more, the customer service number is frequently the fastest route to resolution because representatives can access policy records in real time and initiate adjustments or payments on the phone.

Because insurance issues often require precise documentation (policy ID, dates, signatures), knowing the correct customer service number and the alternatives (secure online portal, mail, agent contact) reduces delay and prevents avoidable escalations. This guide explains the primary numbers, typical hours, what to prepare before calling, and escalation steps if you cannot reach a satisfactory resolution by phone.

Primary customer service number, head office and official website

As of September 2025, Boston Mutual’s primary toll‑free customer service number listed on the company website is 1‑800‑669‑2668. Use this number for general policy inquiries, billing questions, beneficiary updates, and to start the claims intake process. For callers who prefer local dialing or need to reach a specific department, the corporate mailing address is:

Boston Mutual Life Insurance Company, 120 Royall Street, Canton, MA 02021. The official website for forms, secure messaging and company announcements is https://www.bostonmutual.com — always verify any phone number or mailing address shown on the site before sharing personal data.

Hours, expected wait times and service channels

Customer service hours typically follow standard business hours: Monday–Friday, 8:30 AM to 5:00 PM Eastern Time. Peak call times are usually Monday mornings and the first business day of each month (premium due dates), so calling mid‑week between 10:00 AM and 3:00 PM ET often yields shorter hold times. Small insurers tend to have average hold times between 5 and 15 minutes during normal hours; more complex transactions or claims handling can add additional processing time.

In addition to the toll‑free number, Boston Mutual offers alternative contact channels: secure customer portals for statements and e‑payments, postal mail for signed forms (use the Canton, MA address above), and agent/broker contact for policy servicing through your producing agent. For security reasons, do not provide full Social Security numbers over an unsecured email; use the secure portal or the phone after verifying the agent’s credentials.

What to have ready when you call (step‑by‑step checklist)

• Policy number (exact format from your policy documents) and insured’s full name and date of birth — this is the single fastest way to pull up your account.
• Last four digits of Social Security number (SSN) or Tax ID, and the mailing address on file — many reps require verification before changing banking or beneficiary details.
• Recent billing statement or payment confirmation (date, amount, last four digits of card or bank account) if you are calling about payment posting or electronic payment setup.
• If filing a claim: incident date, treating physician name and address, facility bill totals, policy benefit that applies, and any supporting documents (medical records, death certificate) in PDF or originals as required.
• Preferred call‑back number and best times to reach you, and, if applicable, your agent’s name and broker code to facilitate direct liaison.

Claims, billing, escalations and when to request a supervisor

To initiate a claim by phone, use the main customer service number and ask to be routed to the claims intake team; they will provide claim forms, explain documentation requirements, and give you a claim number for tracking. For billing disputes or incorrect cancellations, request a policy review and insist on a reference number for the interaction; federal and state consumer protection bodies recommend obtaining a written confirmation of any agreed corrections.

If phone resolution is unsuccessful, escalate in this order: (1) ask for a supervisor during the same call, (2) use your producing agent/broker to intervene (agents can often get priority handling), (3) submit a written complaint through the secure portal or by certified mail to the Canton, MA address, and (4) if unresolved after company appeal channels, contact your state insurance department or the NAIC consumer complaint portal (https://www.naic.org) for formal filing and assistance. Keep copies of all correspondence and note dates, representative names and reference numbers for every interaction.

How do I contact Brighthouse insurance?

(800) 882-1292
Please call us at (800) 882-1292, Monday – Friday, 8:30 a.m. – 6:30 p.m. ET.

What is the 800 number for Mutual of America?

1-800-468-3785
For information regarding the Mutual of America Money Market Fund, you may contact your local Mutual of America representative, or call 1-800-468-3785, Monday through Friday from 9:00 a.m. until 9:00 p.m. ET.

How do I call Boston Mutual customer service?

1-800-669-2668
You can also call us at 1-800-669-2668. Looking for a customer service form? We have made our most commonly requested forms conveniently available to you here. All other forms are available here.

How do I cancel my Boston Mutual Life insurance?

If you wish to cancel your policy, please contact our Conservation team by phone at 1-800-800-6506.

Where can I get the best life insurance?

Top life insurance companies

Company	Best for	AM Best Financial Strength Rating
Mass Mutual	Whole life insurance	A++ (Superior)
Mutual of Omaha	Guaranteed issue life insurance	A+ (Superior)
Pacific Life	Universal life insurance	A+ (Superior)
State Farm	Term life insurance	A++ (Superior)

How do I contact an old mutual call center?

If you want to know more about our complaints process please visit our compliments and complaints page to complete and submit a short form or call us on 0860 50 60 70.