Blue Cross Blue Shield Customer Service Phone Number — Florida (Florida Blue)

Quick answer and official contact

If you are a Florida Blue (Blue Cross and Blue Shield of Florida, Inc.) member looking for customer service by phone, the primary Member Services number is 1-800-352-2583 (toll-free). This number is the starting point for inquiries about eligibility, claims, ID cards, benefits, appeals, and enrollment for individual, family and group plans.

Florida Blue maintains a secure online member portal at floridablue.com where you can verify the correct phone numbers for your specific plan, send secure messages, download ID cards, view claims and check prior authorizations. Always confirm any phone number printed here against the back of your member ID card or the employer group benefits packet — those have the definitive number for your plan and group.

Hours of service, accessibility and alternate channels

Based on standard Florida Blue practice, live-member representatives are typically available during weekday business hours (commonly 8:00 a.m. to 8:00 p.m. Eastern Time), while automated systems and the secure online portal operate 24/7. If you need TTY/TTD access, use your local relay (711) and then the member services number; language interpretation (Spanish and multiple languages) is usually available upon request through the main line.

For many issues — claims status, ID card replacement, billing questions — the online portal and mobile app will be faster than a call. However, for complex problems (appeals, benefit denials, provider disputes, urgent RX or prior authorization issues) a phone call to member services or the specific department listed on your ID card remains the most direct method.

Important phone numbers and escalation paths

Below are the most commonly needed telephone contacts. Use the back of your member ID card to confirm the correct line for your plan and to locate specialty numbers (e.g., Behavioral Health, Case Management, Disease Management).

• Main Member Services (Florida Blue): 1-800-352-2583 — primary contact for eligibility, benefits, claims questions, ID cards and billing inquiries.
• Provider or Network Questions — check your ID card or provider portal for the dedicated provider line; many provider relations teams use a separate 800-series number listed on the provider portal at floridablue.com.
• Secure messaging and account help — log in at floridablue.com (available 24/7) to send a secure message and often avoid call hold times for non-urgent matters.
• Corporate headquarters (mailing address for formal correspondence): Blue Cross and Blue Shield of Florida, Inc., 4800 Deerwood Campus Parkway, Jacksonville, FL 32246.
• Regulatory escalation — if you exhaust internal appeal channels and need to contact state regulators, the Florida Department of Financial Services consumer tools are available at myfloridacfo.com; they publish complaint procedures, online forms and telephone assistance.

What to have ready when you call

To resolve issues efficiently, prepare the following before you dial. Having these items reduces hold time and avoids repeat calls: member ID number (from your insurance card), full name and date of birth, group number if employer-sponsored, claim number(s) related to the issue, dates of service, provider name and NPI (if you have it), and any denial or explanation of benefits (EOB) documentation you received.

Also have authorization or referral paperwork, pharmacy receipts or prescription numbers for Rx problems, and the preferred resolution you seek (appeal, refund, corrected claim). If you represent a dependent or employer group, be ready to provide authorization documentation that permits Florida Blue to discuss the account with you (a signed consent or power of attorney where relevant).

Best practices for getting fast, effective resolution

Call early in the morning (between 8:00 a.m. and 10:30 a.m.) or mid-week to minimize hold time; avoid Mondays and after major holidays when call volume spikes. Keep a short, factual script ready: state your member number, the specific issue, date(s) of service or claim, and the action you want (e.g., correction, appeal submission, ID replacement). Document the representative’s name, extension and the ticket or reference number given during the call.

If a phone resolution is not provided, request written confirmation (email or mailed letter) of the outcome and next steps. For denied claims or benefit disputes, ask for the formal appeals process and internal review timelines (Florida Blue typically provides timeframes in member materials and the plan contract). If necessary, follow the formal external review or file a complaint with the state regulator as a final escalation.

Additional resources and verification

Official websites to verify numbers, addresses and plan-specific contact details: floridablue.com (member portal and contact pages) and bcbs.com (Blue Cross Blue Shield Association information). For regulatory guidance, visit myfloridacfo.com or the Florida Office of Insurance Regulation site for consumer complaint instructions and timelines.

Always cross-check any phone number you dial against the number printed on your member ID card, your employer’s benefit guide, or the secure member portal. That ensures you reach the correct team for your product (individual Marketplace plan, employer group plan, Medicare Advantage, Medicare Supplement, Medicaid products, or provider services), because Florida Blue lines can differ by product and region.