Blue Air Customer Service — Expert Guide

Overview and essential facts

Blue Air (IATA: 0B, ICAO: BLA, callsign: BLUE AIR) is a Romanian low-cost carrier founded in 2004 and headquartered in Bucharest. Its primary operating base is Henri Coandă International Airport (OTP) near Otopeni, Romania. For authoritative corporate information and the latest contact options, the official website is https://blueair.aero — always use this domain for booking confirmations, online check-in, and customer-service forms.

As an EU-registered carrier operating intra-EU and international flights, Blue Air is subject to EU Regulation 261/2004 (passenger rights) and other EU aviation safety and consumer rules. Familiarity with those rules (notably compensation bands of €250, €400, and €600 depending on flight distance and delay) is the most important starting point before engaging customer service for claims or refunds.

How to contact Blue Air — channels and when to use each

Blue Air offers multiple customer-service channels: the official website contact form and customer portal (preferred for booking changes and refunds), country-specific phone lines for reservations and operational issues, airport ticket offices for same-day changes, and social media for status updates. For any refund or EU261 claim, always start with the website’s dedicated claims or customer-relations form so you generate a timestamped record.

When to use each channel: use the website/portal for booking modifications, refund requests, and uploading documents; phone lines are best for urgent same-day rebooking or if you need to speak to an agent about operational disruption; airport desks are required for immediate re-routing or when you need a boarding pass reissue. Keep reservation codes (e.g., 6-character PNR), ticket numbers (13 digits), boarding passes, receipts, and photos of baggage damage ready when contacting any channel.

Cancellations, delays, and EU261 compensation

Under EU Regulation 261/2004, passengers on Blue Air flights can be entitled to assistance (meals, communication, hotel when applicable) and compensation of €250–€600 depending on distance and length of delay or cancellation circumstances: €250 for flights ≤1,500 km; €400 for intra‑EU >1,500 km and non‑EU 1,500–3,500 km; €600 for flights >3,500 km. Compensation is not automatic for extraordinary circumstances (severe weather, security threats, ATC strikes) but must be justified by the airline.

Practical steps after disruption: obtain a written confirmation of cancellation/delay reason at the airport or request a reason code via the website; file an EU261 claim using the Blue Air claims page with your booking reference, flight date, and supporting documents; if Blue Air rejects or ignores a valid claim, escalate to the national enforcement body (for Romania, the Civil Aviation Authority) or use small-claims procedures in the applicable jurisdiction.

Refunds, timelines, and payment recovery

Refunds for cancelled flights or unused tickets should be requested through Blue Air’s online refund/claims portal. Credit-card refunds are typically initiated by the airline and then processed by the issuing bank; realistic processing windows are 7–30 calendar days for card refunds and up to 60+ days for third-party payments (agency, voucher conversions). Keep your card statement or merchant receipt as proof of non-refund if you need to pursue a chargeback.

If Blue Air issues a travel voucher instead of a monetary refund and you prefer cash, request the refund explicitly and cite your consumer rights. If you paid through a travel agency or aggregator, the refund route is often through that agency — get a written confirmation of who will process the refund before pursuing a bank chargeback or regulatory complaint to avoid disputes over liability.

Baggage, ancillary fees, and common charges

Blue Air follows the low-cost carrier model: base fares typically include only cabin allowance; hold baggage, seat selection, priority boarding, and extra legroom are ancillary charges. Typical checked-baggage fees range widely by route and time of purchase — from roughly €10–€40 when pre-booked online to €30–€80 at the airport — so pre-purchase is almost always cheaper. Always confirm weight and dimension limits printed on your ticket or on blueair.aero before arriving at the airport.

For damaged or delayed baggage, file a Property Irregularity Report (PIR) at the arrival airport desk immediately and retain the PIR number. Then upload the PIR and receipts to Blue Air’s baggage claims process; keep documentation for at least 21 days for delays and up to 21–44 days for compensation, depending on airline policy. Photographic evidence and timely filing materially improve claim outcomes.

Practical checklists and expert tips

• Essential documents to have when contacting Blue Air: booking reference (PNR), 13-digit ticket number, boarding pass or e‑ticket PDF, receipts for ancillary fees, photos of damage/delay, and PIR if baggage-related.
• Filing sequence for the best outcome: (1) capture timestamps/photos at the airport; (2) submit an online claim via blueair.aero and attach documents; (3) if no response in 30 days, escalate by email and request a timeline; (4) if rejected unjustly, file to the national enforcement body or small claims court, and consider a bank chargeback for card payments older than 120 days.
• Money-saving tactics: pre-book baggage and seats online, compare total price (fare + ancillaries) with competing carriers, add travel insurance that covers delays and cancellations beyond EU261, and join any Blue Air loyalty or corporate programs to access reduced fee tiers.

Final recommendations

Always use written, timestamped channels (website form, email) as your primary record when dealing with Blue Air customer service. Keep copies of all correspondence and escalate methodically: airline form → airline escalation → national enforcement body → small claims/chargeback. That structured approach produces the highest success rate for refunds, EU261 compensation, and baggage claims.

When in doubt, consult the airline’s official pages on blueair.aero and, for legal rights, review EU Regulation 261/2004. If you need assistance drafting a claim letter or preparing documentation for escalation, provide your booking details and I can help draft precise, claim‑ready text tailored to your case.

How do I reset my Blueair sensor?

Press and hold the power button until all LEDs blink 4 times, then release. This can take from 15 to 30 seconds depending on the model.

How long is the Blueair warranty?

1 year 5 years

What happened to Blueair?

In November 2022, its license was suspended, and the now-dormant airline was nationalized in December 2022.

Is Blueair a US company?

Founded in Sweden, Blueair delivers innovative, best-in-class, energy efficient products and services to consumers in over 60 countries around the world. Blueair is part of the Unilever family of brands.

Is Blueair made in China?

BlueAir’s manufacturing strategy exemplifies the essence of global production. While the actual assembly and production take place in Ningbo, China, the soul of the product—its concept and design—still originates from Sweden.

How to connect to Blueair?

1. Download the Blueair app on your smartphone from your iOS or Android App Store.
2. Open the app and create an account.
3. Follow the instructions to connect the air purifier.
4. For more about the app, check our Blueair app FAQ on www.blueair.com.