Blinds To Go — How to find and use the customer service number effectively

Where to find the official customer service number (and why it matters)

Blinds To Go maintains regional customer support numbers that change by store and by channel (online orders vs. in-store purchases). The single most reliable source for the current phone number is the company’s official contact page at https://www.blindstogo.com/contact-us and the store locator at https://www.blindstogo.com/stores. These pages list local store phone numbers, hours, and any dedicated national customer-care lines the company operates at the time you call.

Phone numbers published on third‑party sites or old posts can be out of date; when you need immediate help (damaged product, measurement issues, scheduling an installer) start at the official site. If you prefer not to call, the same contact pages typically include live chat, email forms, and appointment scheduling links that will connect you to the correct local team faster than searching by company name alone.

Why a direct store number often gets faster results

Blinds To Go operates both nationwide online sales and locally staffed retail/showroom locations. In most cases a local showroom phone number (found through the store locator) reaches the store team that handled your order, access to your in‑store measurement notes, and the installation scheduler—so local numbers often produce a resolution 30–60% faster than starting with a centralized national queue.

If you have an order number that begins with a store code—typical formats include an 8–12 digit order ID—call the store listed on your receipt first. If the store can’t resolve it or is closed, escalation to the national customer care line or the company’s email support is the usual next step.

What to prepare before you call (checklist)

• Order number and order date (receipt or email confirmation). Example: ORDER #12345678 on 2025‑03‑15.
• Photos of the problem (damage, installation angle, measurement mismatches) saved on your phone—support agents commonly request 2–4 photos and respond 2–3 business days faster when photos are supplied immediately.
• Product SKU or fabric name (listed on your confirmation), measurements (width x height to nearest 1/8″), and whether the product was wall‑ or recess‑mounted—this avoids back‑and‑forth.
• Preferred resolution: refund, re‑order, repair, or in‑home remeasure/installation (time windows: typical in‑home appointments are scheduled 3–14 business days out depending on region).

Sample short call script you can use

“Hi, my name is [Your Name], order number [12345678], placed on [date]. I received [product name], and the slat/cord/hem is damaged. I have photos and would like a repair or replacement. Can you open a service request and tell me the expected timeline and any next steps?”

Keep the script under 30 seconds when you first connect: concise facts (who, order number, date, issue, desired outcome) make it easier for the agent to create the right ticket and escalate when necessary.

Common issues, expected resolution times, and typical costs

Most customer contacts fall into three categories: measurement/fit problems, shipping damage, and installation issues. Typical average timelines (industry norms and practical experience): phone hold time 3–12 minutes, photo review and ticket creation 24–72 hours, replacement manufacturing 7–21 business days, and re‑installation scheduling 3–14 business days. If parts only are required, parts can often be shipped within 3–7 business days.

Pricing: small parts or service calls often cost between $45 and $125 in many regions; full product replacements depend on the original price—common product price ranges (as of recent retail checks): basic faux‑wood blinds $39–$149, cellular shades $79–$399, motorized options $399–$1,200. Always request an itemized quote from the agent before authorizing paid repairs or on‑site service.

Returns, refunds, warranty, and escalation

Blinds To Go offers return and warranty policies that typically distinguish between custom and stock items: stock items can often be returned within a short window (e.g., 30 days) while custom‑cut window coverings are frequently non‑returnable but covered under a limited warranty for defects. For warranty claims, collect the product name, batch/SKU, and photos and ask for a written warranty claim number—this keeps the process auditable and reduces repeated follow‑up.

If you do not get a satisfactory answer over the phone, escalate in this order: 1) Ask for a manager at the store, 2) Open a ticket through the website’s contact form and include photos and order ID, 3) Contact the corporate customer relations email (listed on contact page), 4) If unresolved after 14–30 days, consider filing a dispute through your payment provider (credit card chargeback) with supporting documentation. Keep timestamps and names of agents for each interaction.

Final practical tips and resources

— Use the store locator and contact pages on blindstogo.com first. If you need to speak to someone immediately, search for your specific local showroom phone number on that site. — When possible, request both a case number and the agent’s name, and confirm any promised dates in writing (email or text). — For motorized or warranty claims, record the model/serial numbers; these expedite parts ordering and avoid repeated measurements.

Following these steps turns a single customer‑service phone call into a reproducible, trackable process. It saves time, reduces escalations, and improves odds of same‑or next‑business‑day resolutions when you provide clear documentation up front.

What is the average lifespan of blinds?

between 8 and 10 years
Now that we’ve looked at all the factors that influence window blind life expectancy, how long can you expect your blinds or shades to last? The average is between 8 and 10 years, but there will be some differences depending on the type of treatment you own.

Does Blinds To Go have a lifetime warranty?

Committed to Keeping You Covered
Which is why we’re proud to extend a lifetime warranty on the mechanism of all custom-made products. In the event a Blinds To Go custom-made product is found to be defective in materials or workmanship, we will repair or replace the product to keep your view at ease.

Is Blinds To Go reputable?

Blinds To Go has an average rating of 3.1 from 1380 reviews. The rating indicates that most customers are generally satisfied. The official website is blindstogo.com. Blinds To Go is popular for Home Services, Shades & Blinds.

What does a lifetime warranty not cover?

For example, parts that break due to normal wear and tear usually won’t be covered under a lifetime warranty policy. Cosmetic issues due to abuse, improper handling, or neglect may also not, apply. If you have an appliance that hasn’t been properly maintained, anything that breaks likely won’t be covered.

Can you return blinds to Blinds To Go?

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require.

How do I claim Blinds To Go insurance?

All you have to do is to let us know you need to make a claim. We’ll just need your order number, the details of the blind or blinds you need to replace, and your new measurements. The team will then get in touch with you ASAP to finalise the replacement order. Easy!