Blackstone customer service phone number — definitive guide

Overview: which “Blackstone” do you mean?

The name Blackstone applies to two very different organizations that commonly appear in searches: Blackstone Inc., the global investment firm founded in 1985, and Blackstone Products, the manufacturer of outdoor griddles and accessories (often called “Blackstone Griddle”). Each has a distinct customer service path. Confusing the two is the most common reason callers get the wrong number or hold time.

Blackstone Inc. (the private equity and asset manager) is a New York–based corporation with corporate, investor-relations and media contacts. Blackstone Products is a consumer goods company with warranty, parts and retailer-support channels. This guide lists the primary corporate contact information (for Blackstone Inc.), explains how to locate product-support numbers for Blackstone Griddle customers, and gives step-by-step practical advice to prepare for a customer-service call.

Primary corporate contact for Blackstone Inc. (investment firm)

If you need to reach Blackstone Inc. in New York for investor relations, press inquiries, or corporate matters, the main switchboard and headquarters address are the reliable starting points. Blackstone Inc. headquarters: 345 Park Avenue, New York, NY 10154. The primary corporate phone number (switchboard) is (212) 583-5000; this is the number published on blackstone.com for general corporate inquiries.

For investor relations and regulatory questions, use Blackstone’s website (https://www.blackstone.com) to find IR contacts and specific emails or phone extensions. As of 2024 Blackstone reported approximately $1.5 trillion in assets under management; for time-sensitive matters (earnings, filings, press releases) call the IR contact listed on the company site or use the press email address shown in official releases to avoid delays.

Finding the Blackstone Griddle (consumer) customer service phone number

Blackstone Products (the griddle maker) centralizes consumer support on its product website and Help Center. The most reliable place to find an official customer-service phone number, warranty instructions, replacement parts lists and serialized product registration is the brand site: https://www.blackstoneproducts.com (look for “Support” or “Contact Us” links). Because Blackstone sells through retailers (Home Depot, Lowe’s, Amazon, local dealers), warranty and returns processes often depend on your purchase channel and model serial number.

If you have a physical product: check the printed owner’s manual or the label on the underside/back of the unit for the model number and serial number—these are required for warranty lookups. The website’s support pages include downloadable manuals and parts diagrams. If the website lists only an email or online form, use that first; many consumer-product companies route phone support requests through the ticketing system to ensure a documented case number for warranty or replacement parts.

How to verify a phone number is official

Before calling any number you find online, verify it against two authoritative sources: the official company website and a recent invoice or product manual. Scammers often set up fake support lines and classifieds that mimic official branding. An official number will be published on the company’s own domain (blackstone.com or blackstoneproducts.com) and appear on packaging or documentation that came with your purchase.

If a number is only found on third‑party domains, check that the domain uses HTTPS, that the contact details match what’s on the official site, and search for customer reports of the number in the preceding 12 months. When in doubt, call the corporate or switchboard number listed above and ask to be transferred to the relevant department—this avoids dialing unverified lines.

• Key official resources: Blackstone Inc. corporate site — https://www.blackstone.com ; HQ: 345 Park Avenue, New York, NY 10154 ; main phone: (212) 583-5000.
• Blackstone Products (griddles) support portal: https://www.blackstoneproducts.com — use the “Support/Help Center” and the product page for your specific model to find manuals, warranty instructions and the manufacturer’s contact form.

Practical checklist before you call

Having the right information ready reduces hold time and speeds resolution. For corporate or investor inquiries prepare your organization’s name, affiliation, reason for contact, and any relevant reference numbers. For product support prepare model and serial numbers, date and place of purchase, photographs of defects (if applicable), and receipts. Expect to give an email address for case tracking.

Use this checklist when you call:

• Model number and serial number (from product label or manual).
• Date and place of purchase (store name, order number, or retailer invoice).
• Clear photos or video of the problem (for warranty/parts claims).
• Desired resolution: replacement part, repair instructions, refund, or escalation.

Escalation, hours and what to expect

Corporate offices generally operate Monday–Friday, 9:00 AM–5:00 PM Eastern Time; consumer support centers frequently offer extended weekday and weekend hours, commonly 8:00 AM–8:00 PM ET. If you reach an automated system, listen for options like “warranty,” “parts,” “retailer returns,” or “press/investor relations” to route correctly. Ask for a case number and an estimated response time—reputable companies provide both.

For unresolved issues: document the agent’s name, date and time of call, and case number. If your issue is consumer-warranty related and the manufacturer is unresponsive after 7–14 days, contact the retailer you purchased from (Home Depot, Lowe’s, Amazon, etc.) and supply the documented case number; retailers often assist with returns or escalations within their own guarantee windows.