BlackPeopleMeet customer service number — what you need to know

Short answer: there is no widely publicized direct phone number

BlackPeopleMeet (https://www.blackpeoplemeet.com/) primarily provides customer support through its online Help/Support center and in‑product support forms rather than a public, direct phone line. That means you should expect to raise issues from within your account (Help or Contact Us links in the site footer or app) and receive an email/ticket response rather than immediate phone assistance.

This design is common among dating services: companies route requests into a ticketing system so they can link each request to your account, billing records, and conversation history. If you are looking specifically for a phone number, be aware that third‑party sites often publish outdated or incorrect numbers — the safest approach is to use the official website (https://www.blackpeoplemeet.com/) and the in‑site Help resources to open a support ticket tied to your account.

How to contact BlackPeopleMeet support — step by step

1) Log in at https://www.blackpeoplemeet.com/ (or open the BlackPeopleMeet app). On the desktop site, scroll to the footer and click Help, Support, or Contact Us; on mobile, look for Help in Settings or Account. 2) Use the “Submit a request” / “Contact” form: enter your account email, username, a concise subject line, and a detailed description. Attach screenshots (PNG/JPG) of error messages, billing receipts, or suspicious profiles to accelerate resolution.

Expect an initial automated acknowledgement within minutes and a human reply within 24–72 hours for most routine issues; more complex investigations (safety/abuse or billing disputes) can take up to 7–14 business days. If your issue is billing tied to an iOS or Android subscription, you will typically need to pursue a refund through the app store that processed the payment (Apple or Google), because Apple/Google often manage in‑app purchases and refunds directly.

What to include in your support request

• Account identifiers: registered email address, username, and last login date/time (UTC). If you have a numeric account ID shown in settings, include that.
• Transaction details for billing issues: exact transaction amount, date (YYYY‑MM‑DD), payment method (last four digits of the card), and transaction ID or receipt number. If paid via Apple/Google, include the App Store/Google Play receipt email or order number.
• Evidence and replication steps: 1–3 screenshots showing the problem, a short bullet list of steps to reproduce the error, device type (iPhone 12 / Samsung S21), OS version (iOS 17.4 / Android 13), browser and version if on web (Chrome 122, Safari 17), and the URL (copy the page address) where the issue occurred.
• Desired resolution: be explicit (e.g., “cancel subscription effective immediately and refund the $29.99 charged on 2025‑06‑01,” or “remove profile X and provide confirmation that account is locked”).

Billing, cancellations and refunds — practical details

To cancel a paid membership, go to Account > Membership & Billing (or the subscription area in the app). Cancelling stops auto‑renewal; typically the paid membership remains active until the end of the paid period. If you subscribed in the Apple App Store or Google Play, you must cancel via your Apple ID or Google account subscription settings — BlackPeopleMeet cannot cancel an App Store subscription for you.

Refunds are handled case‑by‑case. If you believe a charge is unauthorized or incorrect, gather documentation (receipt, screenshots), submit a support ticket to BlackPeopleMeet, and if the charge was processed by Apple or Google, submit a refund request to them directly: Apple Support (US): 1‑800‑MY‑APPLE (1‑800‑692‑7753) or https://reportaproblem.apple.com; Google Play refunds: https://support.google.com/googleplay/answer/2479637. If you don’t get timely relief, contact your bank or card issuer — many card networks recommend disputes be filed within 60 days of the statement date for unauthorized or billing error claims.

Safety, reports, and account security

If you encounter harassment, fraud, or a profile that violates terms, use the in‑app “Block” and “Report” functions on the user’s profile immediately and submit a support ticket with the report link/ID and screenshots. Preserve evidence (screenshots with timestamps) and do not engage further with malicious accounts. For threats of physical harm or criminal activity, contact local law enforcement and provide them with the profile URL and exported records.

For account security issues (hacked account, changed email/password), request an account lock from support and change passwords on any reused accounts. Consider enabling safe practices such as unique passwords and a password manager. If you suspect identity theft, report it at https://identitytheft.gov and follow recommended remediation steps.

Escalation routes if the first response isn’t enough

• Resubmit with higher priority: reply to the ticket asking for escalation, include a short timeline and say “Please escalate to billing/safety team.” Keep each reply focused and attach any new evidence.
• App store disputes and refunds: for purchases handled by Apple call 1‑800‑692‑7753 or use reportaproblem.apple.com; for Google Play use the Google Play Help pages and, if needed, file a chargeback through your card issuer quoting the transaction details (bank phone number is on the back of your card).
• Regulatory/consumer complaints: you can file a complaint with the Better Business Bureau (https://www.bbb.org) or report deceptive billing practices to the Federal Trade Commission at https://www.ftc.gov/complaint. These routes can prompt a company response in 30–90 days depending on the issue.

Final practical tips

Always keep a single centralized folder (email thread + screenshots + receipts) for your support case so you can produce everything quickly if escalation is required. When writing your initial ticket, keep the subject line precise (e.g., “Unauthorized $39.99 renewal charged on 2025‑07‑15 — request refund”) and include account and transaction identifiers; that cuts average resolution time from days to hours in many cases.

Use official channels only (https://www.blackpeoplemeet.com/ and the in‑product support). If you are ever asked to send payment information, passwords, or copies of IDs by an unsolicited phone call or non‑official email, treat it as a likely scam and report it immediately to BlackPeopleMeet support and your bank.