Blackhawk Customer Service Phone Number — Practical Guide for Consumers and Merchants

Overview: who handles “Blackhawk” support and why it matters

Blackhawk Network is a global provider of prepaid products and card solutions that frequently appears on physical gift cards and digital voucher platforms. Because Blackhawk often acts as the program manager for gift cards sold by third parties, the customer service number you need will depend on the specific card brand and the issuer listed on the card. Calling the correct number ensures quick activation checks, balance inquiries, dispute initiation, or fraud investigations.

Official contact information is published on the back of physical cards, on packaging, and on the issuer’s landing page. The master corporate site to verify program contacts and corporate sales resources is https://www.blackhawknetwork.com. For consumer issues, always use the phone number printed on the card or the support link shown on the card’s activation sticker or email delivery.

Where to find the accurate customer service phone number

First, inspect the back of any physical Blackhawk-issued card or the confirmation email for an e-gift; the correct toll-free number is almost always printed there and tied to the specific card program. If the card is co-branded (for example, a retailer-branded gift card managed by Blackhawk Network), the customer service number may reference the retailer. Use that number for balance checks, PIN help, and activation problems.

If you cannot find a printed number, go to the program’s landing page referenced on the card or visit Blackhawk Network’s website at https://www.blackhawknetwork.com and click “Contact” or “Support.” For business or enterprise customers there is a dedicated contact area at https://www.blackhawknetwork.com/solutions — use these official pages rather than third‑party directories to avoid fraud or incorrect phone numbers.

What to prepare before you call customer support

Being prepared shortens hold times and speeds resolution. Have the physical card (or digital voucher) in hand, the exact purchase receipt, the date and location of purchase or the email delivery date, and any error messages you saw during activation. If the card was a gift, ask the purchaser to provide transaction proof when possible.

• Card number and, where applicable, PIN or scratch-off code (do not give out full card data on social media).
• Date, time, and location of purchase or the order confirmation number for an e‑gift.
• Exact dollar amount loaded and any attempted transaction receipts.
• Photos of the front and back of the card and the receipt—these accelerate verification.
• Your contact information (name, phone, email) and best call times; request a reference ticket number during the call.

Typical call flow, response times, and what to expect

When you call the number printed on the card, expect an IVR (interactive voice response) menu that separates consumer card support from merchant and enterprise lines. After selecting the appropriate menu, you will be connected to a specialist who will verify the card number and ask security questions. Average hold times vary by season — expect 5–20 minutes during peak shopping periods (November–December) and shorter waits (under 5 minutes) in off-peak months.

For lost balances or fraud reports, Blackhawk Network or the card’s program manager typically opens an investigation that can take 7–14 business days. If a replacement is possible, policies vary: many programs require proof of purchase and will issue replacements or refunds only after a successful verification. Ask immediately for a case or reference number and the expected resolution window.

Escalation path and written complaints

If frontline support cannot resolve your issue, escalate to a supervisor and request a written case summary via email. Keep all documentation and note the name, title, and direct phone extension (if provided) of the supervisor. For business customers or large disputes, request escalation to the program manager or the partner account executive assigned to your account.

• Step 1: Request a supervisor; record the reference/ticket number and expected follow‑up timeframe.
• Step 2: If unresolved in the promised timeframe, send a formal email to the support address shown on the program web page with attachments (photos, receipts, and the ticket number).
• Step 3: For suspected fraud or if the program refuses to cooperate, file a complaint with the Federal Trade Commission at https://www.ftc.gov/complaint and retain police reports if a crime is suspected.

Information for merchants and B2B customers

Merchants deploying Blackhawk Network solutions should use the enterprise contact channels published at the corporate site. Contractual support SLAs (service-level agreements), integration help (APIs), and sales support are routed through the solutions or partners pages; do not use consumer phone lines for API or fulfillment problems. Your contract will specify a dedicated account manager’s contact details, escalation matrix, and scheduled on-call windows.

Typical B2B issues include point-of-sale activation failures, batch fulfillment discrepancies, reconciliation queries, and reporting access. For these, prepare your merchant ID, order ID, and the exact API call or file import that failed; screenshots and logs dramatically shorten diagnostics and are commonly requested during the first 24–48 hours of an incident.

Fraud, lost/stolen cards, and chargeback guidance

For lost or stolen cards, report the issue immediately using the support phone number on the card or the program web page. Most programs do not replace cards without proof of purchase, so time is critical. If a fraudulent electronic charge occurred, document the unauthorized transaction and request an investigation; most investigations take up to 14 business days and may require cooperation with the retailer where the card was redeemed.

If the support team cannot resolve a suspected scam or unauthorized depletion, notify your bank (if a purchase was on card/linked account), file a police report for theft, and submit a complaint to the FTC at https://www.ftc.gov. Preserve all packaging, emails, and the physical card to support your claim; these are frequently decisive in reversals and criminal investigations.

Final tips and a short sample script

Always use the number printed on your physical card or the official support link on the card’s program page. Keep copies of receipts and photographs before you call. Ask for and keep the reference number, the supervisor’s name, and promised timelines — this is the single most effective habit for fast resolution.

Sample script: “Hello — I’m calling about gift card [last 4 of card] purchased on [date] at [store]. The balance shows $0 but my receipt shows $50 loaded. My ticket reference is [if provided]. Can you confirm the activation record and open an investigation?” This concise, documented approach gets you to the correct support tier faster.

How do I contact Blackhawk?

1-800-423-3537
You can reach our U.S. and Canada Customer Support team Monday-Thursday, 8:00 am to 3:00 pm MST and Friday 8:00 am to 1:00 pm MST at 1-800-423-3537. If you are calling with a product-related issue, please have the product available when you call.

What is the phone number for Blackhawk Bank?

If your card has been lost or stolen, please contact us immediately during business hours at (309) 787-9528 or after regular business hours, call the toll free number at (800) 325-3678.

What is the phone number for the Blackhawk Network?

Contact our sales team on 866.829. 0707. Or, complete the form below and our reward experts will reach out to learn more about your audience, objectives and needs.

Why is my Blackhawk Network prepaid card not working?

Why is my card not working? The most common answer to this is the purchase amount you were attempting may have been greater than the available balance on your card. To verify if this is the case, please check your card balance and make sure it is equal to or more than your purchase amount.

Is Blackhawk still around?

As of 2025, Blackhawk remains active as a touring act.

What is the phone number for Blackhawk Network dispute?

If you have a complaint, first contact the consumer assistance division of Blackhawk Network California, Inc. at (888) 527-6033.