BioHorizons Customer Service — Expert Guide for Clinicians and Purchasing Managers

Overview and scope of support

BioHorizons is a global dental implant manufacturer serving clinicians, dental laboratories, and distributors. Their customer service functions as a combination of order-entry operations, clinical support, technical troubleshooting for digital products, and warranty/RMA administration. For practices this means a single vendor relationship that typically covers implant components, CAD/CAM abutments, surgical kits, and training resources rather than a product-only sales function.

In practical terms clinicians should expect multi-channel support: online account management for ordering and tracking; regionally staffed phone and email support for clinical and logistical questions; and dedicated technical teams for digital workflows and guided surgery. Response times vary by channel but most practices report initial acknowledgement of clinical inquiries within 24–48 business hours and priority escalation for intraoperative or same-day concerns.

Contact channels and practical contact details

The authoritative entry point for all BioHorizons contact information is their corporate website: https://www.biohorizons.com. That site contains up-to-date regional phone numbers, distributor addresses, hours of operation, and portal access for ordering and case tracking. For clinicians outside the U.S., BioHorizons lists country-specific distributors and local service centers on the international contacts page.

When preparing to call or email, have these items ready: implant lot number and product code (for traceability), date of surgery, patient age and brief clinical summary (for clinical escalation), and purchase order or account number (for logistics). Providing these at first contact reduces resolution time significantly.

• Website: https://www.biohorizons.com — primary source for current phone numbers, local offices, and portal login.
• Prepare product details before calling: product code, lot number, and shipment/invoice number to speed RMA/warranty work.
• Hours and response: anticipate 24–48 business hours for non-urgent email inquiries; request immediate escalation for intraoperative events.

Clinical support, intraoperative assistance, and escalation

BioHorizons provides clinical support aimed at operating clinicians and their teams. This can include step-by-step guidance on kit contents, torque values for specific implant sizes, implant analog selection for labs, and verification of compatible prosthetic components. For high-risk or intraoperative complications, practices should request “clinical escalation” when contacting customer service so the case is transferred to a trained clinical applications specialist.

Best practice: document the implant code, torque values used, and any images (intraoral or radiographic) before calling. Escalated clinical consultations often require this documentation and may be routed to a regional clinical educator or support dentist. If immediate surgical advice is required, say so explicitly — many dental OEMs maintain an on-call clinician for urgent intraoperative questions.

Order management, returns (RMA), traceability, and warranty mechanics

Order workflows with BioHorizons typically include online ordering through a practice portal or ordering via a distributor. Key logistics practices: confirm product codes and quantities at time of order, inspect sterile packaging upon receipt, and record lot numbers and expiration dates in the practice’s inventory system. Sterile implant components are generally non-returnable if packaging is opened; unopened, undamaged items may be eligible for return within a limited window (commonly 30 days) — check the specific regional terms on the website.

When a component is suspected defective, initiate an RMA (return merchandise authorization) with customer service. Expect the RMA process to require: (1) a completed complaint form, (2) photos or radiographs demonstrating the issue, (3) the implant/part lot number, and (4) purchase documentation. Typical timelines: RMA acknowledgement within 3–7 business days; quality investigation and final determination within 10–30 business days depending on complexity. Warranty coverage on implants and prosthetic components varies by region and product line — always verify the applicable policy at time of purchase and retain invoices for warranty validity.

Training, digital workflow support, and practice integration

BioHorizons invests in clinician education: hands-on courses, webinars, and digital workflow training for guided surgery and CAD/CAM abutment design. Clinical educators can assist with planning digital cases, reviewing STL/CBCT merges, and advising on guide sleeve selection and insertion sequences. For practices integrating digital design, support commonly includes DICOM/STL troubleshooting, recommended scan protocols, and preferred file export settings for milling houses.

For labs and practices using custom abutments, expect to receive clear technical sheets that list emergence profile options, material choices (titanium, zirconia), and milling tolerances. Turnaround times for custom abutments vary: standard neck/abutment orders commonly ship in 3–7 business days; fully customized prosthetics or color-matched zirconia abutments can require 10–21 business days depending on lab load and shipping. Plan cases accordingly and confirm lead times before scheduling prosthetic stages.

Key operational metrics, pricing guidance, and best practices

• Typical implant component price range to practices in the U.S. (retail to clinician): implant body $200–$700, stock abutments $80–$250, custom abutments $250–$900. Prices vary by distributor, lab fees, and region — obtain written quotes before large cases.
• Inventory KPI: maintain a 30–60 day stock of most-used implant sizes and abutment analogs to avoid case delays; log lot numbers and expiration dates on receipt for traceability.
• Service KPI: expect initial response within 24–48 business hours via email, same-day phone escalation for intraoperative events; RMA resolution typically 10–30 business days.

Summary: effective use of BioHorizons customer service requires preparation (product codes and documentation), use of the company portal/website for accurate contact details, and clear escalation protocols for clinical events. For the most accurate, up-to-date phone numbers, office addresses, and full warranty terms consult https://www.biohorizons.com/contact or your local distributor; keep invoices and lot numbers on file to accelerate any support, RMA, or warranty interaction.

Where does BioHorizons implants come from?

BioHorizons dental implants — American-made
Since our beginning, BioHorizons has manufactured dental implants in the U.S. Every implant we produce is the result of advanced engineering, precision manufacturing and rigorous quality control.

Is BioHorizons owned by Henry Schein?

going further with Henry Schein Cares
The foundation was established in 2008 by Henry Schein Inc., the parent company of BioHorizons.

How much do BioHorizons sales reps make?

The average Medical Sales Representative base salary at Biohorizons Implant Systems is $94K per year.

How do I contact BioHorizons?

To report an adverse reaction, please call BioHorizons Customer Care at 1.888.246.8338.

What are the best dental implant brands?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Several brands stand out as top choices for dental implants, with Straumann, Nobel Biocare, Dentsply Sirona, Zimmer Biomet, and BioHorizons being among the most recognized and trusted. These brands are known for their high success rates, innovative technology, and strong track records in restorative dentistry.  Key Brands and Their Strengths:

• Straumann: . Opens in new tabA Swiss company with a long history of innovation, Straumann is known for its high-quality materials and its focus on digital dentistry solutions. They are a market leader in dental implants and related products, and they have a strong global presence. 
• Nobel Biocare: . Opens in new tabAnother well-established brand, Nobel Biocare is recognized for its commitment to research and development, leading to advanced implant designs and materials. They are a major player in the global market. 
• Dentsply Sirona: . Opens in new tabThis company offers a wide range of dental products, including implants, and is known for its digital dentistry solutions. 
• Zimmer Biomet: . Opens in new tabA leading provider of dental implants and related products, Zimmer Biomet is known for its focus on innovation and quality. 
• BioHorizons: . Opens in new tabThis brand is known for its focus on aesthetics and soft tissue management, making it a popular choice for patients seeking natural-looking results. 

Factors to Consider When Choosing a Brand:

• Individual Needs: The best brand for one person may not be the best for another, as factors like bone structure, treatment goals, and budget play a role. 
• Dentist’s Experience: It’s crucial to discuss your specific needs with a dentist and consider their experience with different implant brands. 
• Success Rates and Technology: Look for brands with a proven track record of success and those that are at the forefront of implant technology. 
• Aesthetics and Soft Tissue Management: If aesthetics are a major concern, consider brands that excel in this area. 
• Digital Dentistry Integration: If you are seeking a dentist who uses digital planning tools, consider brands that have strong ties to these technologies. 

AI responses may include mistakes. Learn moreTop 10 Dental Implant Brands – Maltepe Dental ClinicFeb 17, 2025 — Focus on Scientific Excellence: Nobel Biocare is strongly committed to research and development, evident in its numero…Maltepe Dental ClinicBest Dental Implant Brands of 2025: Top 10 Picks – DentakademiThere is no single “best” implant brand, as the ideal choice depends on individual needs, bone structure, and treatment goals. How…dentakademiglobal.com(function(){
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Is BioHorizon a good implant?

The advantages of choosing BioHorizons implants are numerous and well-documented. With a remarkable 99% success rate, these implants offer predictable, long-lasting results.