Bilstein customer service phone number — an expert’s practical guide

Overview: why the correct phone number matters

When you need technical support, warranty assistance, part verification or a return authorization for Bilstein shocks and struts, calling the right customer service line saves hours compared with contacting the wrong distributor or retailer. Bilstein is a global brand distributed through independent dealers, regional distributors and national retailers; the phone line for Bilstein Germany (manufacturer) is not the same as the phone line for Bilstein North America, South America, Australia or a local authorized distributor.

Getting straight to the appropriate team improves outcomes: technical specialists can confirm fitment using a VIN or part number, warranty teams can generate return merchandise authorizations (RMAs) and logistics teams can provide tracking numbers. This guide explains how to find the precise Bilstein customer service phone number for your need, what to prepare before you call, and practical alternatives if calling is not the fastest option.

How to locate the correct Bilstein customer service phone number

Do not rely on numbers printed in random web listings or on an e‑commerce seller’s storefront. Start at the source: the official Bilstein contact page for your region (search “Bilstein contact” plus your country). Official regional websites typically include dedicated numbers for technical support, warranty claims and corporate inquiries. Verify the URL and SSL certificate, and confirm that the contact page matches the country selector on the site.

If you purchased parts through a third party (Amazon, RockAuto, Summit Racing, NAPA, AutoZone), also check the invoice or packing slip: many retailers list a customer service number for returns and seller support on the packing slip or in your online order history. When in doubt, call the retailer first for returns and the manufacturer for warranty verification—retailers can often expedite returns, while Bilstein handles warranty replacements and technical clarifications.

Practical step-by-step to find the right phone number

• Check packaging and invoice: part number, seller, and printed contact information are often present on the box or invoice.
• Visit the official Bilstein regional website (use country search terms like “Bilstein USA contact” or “Bilstein Deutschland Kontakt”) and open the Contact/Support page.
• Look for dedicated lines: technical support, warranty/RMA, and distributor relations are usually separate numbers—note which applies to your issue.
• Confirm business hours listed on the site (local time zone) and any holiday closures before calling to avoid delays.
• If the site offers a direct live chat or request form, submit a ticket and request a callback to get a confirmed phone number and ticket reference.

What to prepare before you call Bilstein customer service

Preparation reduces hold time and prevents repeated calls. Have the part number (Bilstein part numbers are typically 5–7 digits or an alphanumeric code printed on the shock body or box), your vehicle’s VIN, the purchase receipt with date and seller, and clear photos of the installed part and any damage/failure points. If you installed the part yourself, note installation date and mileage at installation; if a shop installed it, have the installer’s name and invoice number.

Know the goal of your call: are you requesting a fitment confirmation, a warranty evaluation, a return for refund, or technical installation guidance? Different requests route to different teams. Also have your shipping address, preferred contact phone number and email ready so the agent can issue an RMA or schedule a replacement while you’re still on the line.

Call checklist — information Bilstein will request

• Vehicle year, make, model, trim and VIN (for fitment verification).
• Bilstein part number and photos of the product and packaging barcode.
• Original invoice showing purchase date and seller (digital or printed).
• Mileage at purchase and current mileage if claiming premature failure.
• Name, phone number and email for RMA/tracking; shipping address for replacements.
• Shop installer contact details if a professional installation was performed.

What to expect during and after the call

Typical phone interactions with manufacturer customer service include initial troubleshooting, a request for photos/emails, and—if applicable—authorization for returns or warranty replacement. Agents commonly request diagnostic photos and then open a case number; for warranty claims, expect a case assessment window of 3–10 business days depending on the region and complexity. If a physical inspection is required, Bilstein or an authorized distributor may ask you to ship the unit to a regional evaluation center; do not ship without an RMA.

If the issue is fitment, the agent will cross‑reference the part number against Bilstein’s vehicle compatibility database; expect a definitive fitment answer within the same call in most cases. For expedited handling—such as recalls or confirmed manufacturer defects—request escalation and obtain the supervisor’s name and case number to track progress.

Alternatives and escalation paths

If phone waiting times are long, use the official contact form or email channel on Bilstein’s regional site and attach photos and proof of purchase; include “Request callback” and your preferred windows. Authorized dealers and national retailers (who sold the product) can process warranty returns faster in many cases because they can create RMAs on your behalf. Social media channels (official Bilstein Facebook, Instagram or LinkedIn pages) can also prompt a customer‑service response; however, avoid sharing sensitive data publicly—use direct messages only after confirming the account is official.

For persistent unresolved warranty claims, document all correspondence and, if necessary, escalate to the regional consumer protection agency (country dependent) or pursue dispute resolution through the retailer’s payment provider (credit card chargeback timelines and requirements vary by issuer). Keeping case numbers and agent names will materially improve escalation outcomes.

How do I contact Bilstein warranty?

1(800) 370-9522
For additional information about our warranty, please contact our Warranty Hotline by phone at 1(800) 370-9522 or email [email protected].

Does BILSTEIN have a lifetime warranty?

Most of the BILSTEIN products available in the North American aftermarket are backed by our LIMITED LIFETIME WARRANTY for as long as you own your BILSTEIN products, while certain product categories are backed by industry leading warranties ranging from 90 days to two (2) years.

Can you service BILSTEIN shocks?

Bilstein strut and shock rebuilds start at $350 per shock pending condition of damper upon inspection. If Bilstein still manufacture a kit for your car we recommend replacement with new Bilstein shocks Vs. rebuilding them. If new Bilstein kits are no longer available we can rebuild your shocks.

Where is BILSTEIN headquarters in the US?

About us. thyssenkrupp BILSTEIN of America, Inc. employs approximately 800 extremely focused, driven and passionate employees in four different locations throughout the United States: Poway, CA, Mooresville, NC, Troy, MI and our only North American production facility located at our U.S. headquarters in Hamilton, OH.

What is covered under a lifetime warranty?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview A lifetime warranty typically covers defects in materials and workmanship for the lifetime of the product, as defined by the manufacturer. This usually means the product’s intended lifespan or the original owner’s lifetime, and not necessarily your lifetime. The warranty usually covers repair or replacement of defective parts, but may exclude damage from accidents, misuse, or normal wear and tear.  Here’s a more detailed breakdown: What a Lifetime Warranty Typically Covers:

• Defects in materials and workmanship: . Opens in new tabThis is the core of a lifetime warranty, ensuring the product is free from flaws in how it was made or the materials used. 
• Repair or replacement of defective parts: . Opens in new tabIf a covered defect is found, the manufacturer will typically repair or replace the faulty part at no cost to the owner. 
• For the defined “lifetime”: . Opens in new tabThis could be the product’s expected lifespan, the length of time it’s on the market, or the original owner’s ownership period, according to Southwest Exteriors. 
• Sometimes includes labor costs: . Opens in new tabDepending on the warranty, it might also cover the cost of labor for repairs or replacements. 

What a Lifetime Warranty Typically Excludes:

• Damage from accidents or misuse: If the product is damaged due to an accident, improper use, or negligence, the warranty likely won’t cover it. 
• Normal wear and tear: Over time, products naturally experience wear and tear. Lifetime warranties typically don’t cover this. 
• Damage from environmental factors: Exposure to extreme weather conditions or other environmental factors might not be covered. 
• Lack of maintenance: Some warranties may require specific maintenance (like regular oil changes for a car) to remain valid, according to Toyota of Murray. 
• Transferability: Many lifetime warranties are tied to the original owner and are not transferable to a new owner. 

Important Considerations:

• Read the fine print: It’s crucial to carefully read the terms and conditions of any lifetime warranty to understand what is and isn’t covered, says HPC Fire. 
• Check for limitations: Some warranties might have limitations on the types of parts covered, the length of the warranty (even if it’s called “lifetime”), or require specific actions (like professional installation) to remain valid. 
• Understand the definition of “lifetime”: “Lifetime” can be interpreted differently by different manufacturers, so it’s important to clarify what it means in the context of the specific warranty. 
• Consider third-party warranties: Some dealerships may offer lifetime warranties through third-party providers. It’s important to understand how these work and whether they are backed by a reputable company. 

AI responses may include mistakes. Learn moreHow Long Does a Lifetime Warranty Last? 3 Types of Lifetime WarrantiesJul 26, 2022 — A lifetime warranty is a guarantee from the manufacturer or service provider that the product will be free from defect…Southwest ExteriorsEverything You Need to Know About What a Lifetime Warranty CoversFeb 9, 2025 — This term refers to the manufacturer’s guarantee that they’ll repair or replace defective parts at no additional cost t…Porch Warranty(function(){
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Can you buy directly from BILSTEIN?

Replacement parts can be purchased on our online catalog
Replacement hardware packs can be found in two main places, Bilstein’s own US website in our online catalog, or through one of our direct distributors such as Summit Racing or 4 Wheel Parts.