Big Joe Customer Service Number — How to Find, Use, and Escalate Effectively

Overview and Why the Correct Number Matters

Consumers contacting Big Joe for warranty claims, returns, or product questions should always use the official customer service channels to ensure accurate order lookup, valid warranty processing, and secure handling of personal information. Using third-party phone numbers or unverified listings can lead to delayed service, incorrect advice, or exposure of payment/identity data. An expert approach combines locating the verified contact, preparing documentation, and following escalation best practices.

Big Joe products (bean bags, outdoor furniture, pillows and related accessories) are sold through multiple retailers and marketplaces in addition to the brand’s own channels. That means the correct phone number can vary depending on whether you purchased direct from Big Joe, from a national retailer (Walmart, Target, Wayfair), or a marketplace (Amazon, eBay). Confirming the vendor on your purchase receipt is the first step to ensure you call the right support team.

How to Locate the Official Big Joe Customer Service Number

Primary, reliable sources for the official customer service phone number are: the Big Joe brand’s official website, the “Contact Us” page on the receipt or order confirmation email, and the retailer’s support page from which you purchased. To validate a number: (1) check that the domain in the email or site URL matches the brand (look for HTTPS and the brand name), (2) confirm phone hours and policies match those in the purchase confirmation, and (3) cross-check any number found with the retailer’s order details when applicable.

If you can’t find a number on the packing slip or the seller’s site, use the purchase confirmation email (it typically contains a direct link or phone number). For marketplace purchases, contact the marketplace seller support first — they generally have a protocol to coordinate with the manufacturer. If you do locate a number through a search engine, open the link to confirm it’s on an official corporate page rather than a directory or aggregator, which can be outdated.

Information to Have Ready Before Calling

• Order number and purchase date (e.g., Order #1234567, purchased 2024-03-18); exact retailer name
• Product model name/SKU and UPC or serial number if present (example: Big Joe Milano Lounger — SKU BJM-5001; UPC 012345678901)
• Photos of the issue (clear images of defect, label, serial tag), and a short video for mechanical problems
• Proof of purchase — digital receipt, bank/credit card statement line item, or retailer invoice
• Preferred resolution and timeline (refund, replacement, repair) and willingness to escalate to supervisor if needed

Best Practices When Calling Customer Service

Call during weekday business hours for the shortest wait times—many consumer brands report peak call volumes between 10:00–11:30 AM and 2:00–4:00 PM local time. If you need minimal hold time, aim for early morning (opening hour) or mid-afternoon. Keep hold-music or disclaimer prompts recorded for reference and note any reference numbers provided by the agent (case number, ticket ID).

Use a calm, factual script: state your name, order number, the exact issue, and your requested outcome within the first 30–45 seconds. Example opener: “Hello, my name is Jane Doe. Order #9876543 from 2025-05-12 for a Big Joe Arctic Chair arrived with a seam split. I have photos and would like a replacement. Can you confirm the warranty and next steps?” Concise, specific requests reduce back-and-forth and shorten resolution time.

Troubleshooting, Returns, and Warranty — What to Expect

Many furniture and accessory brands have standardized warranty and return windows: a typical return policy is 30–90 days for unopened items and a limited warranty (90 days to 1 year) for defects in materials or workmanship. When you contact Big Joe support, expect them to ask for photos, serial/SKU, and proof of purchase. For items bought through third-party retailers, warranty service is often routed through the retailer’s returns portal.

If the issue is cosmetic or minor (stains, zipper issues), expect guidance on local repair options or replacement parts; if the item is structurally compromised, typical remedies include a return for refund, an exchange for the same model, or a repair authorization. Ask the agent for explicit timelines (e.g., replacement shipped within 7–14 business days) and any return shipping instructions or prepaid labels.

Escalation Path and Additional Contact Channels

• First-tier: Phone or chat with customer service — obtain a ticket/case number and agent name.
• Second-tier: Request supervisor review or claims department — note expected response time (ask for 48–72 hour SLA).
• Third-tier: Submit a formal complaint via the company’s web form and, if unresolved after 14 days, consider filing a dispute with your payment provider or contacting a consumer protection agency (state Attorney General or BBB complaint portal).

Additional Practical Tips

Document everything — take screenshots of chat transcripts, save emails, and log the date/time of every call with the agent’s name and case number. If the resolution involves a replacement shipment, verify the courier, tracking number, and any return label so you can monitor transit and avoid missing cutoffs for refunds.

Finally, if you want direct links or a verified phone number for the specific Big Joe product line you own, search the brand’s official website and match the customer service contact shown there with the phone number on your order confirmation. That single verification step prevents mistakes and speeds up resolution.

How do I contact comfort research?

616-475-5000
If you need immediate assistance please call 616-475-5000 M-F 9am-4pm. Please ensure all fields are entered and your e-mail address is valid.

Who makes Big Joe?

In 2009, a joint partnership between EP Equipment, one of the world’s fastest-growing and most innovative material handling equipment companies, and Granite Creek Partners formed Big Lift, LLC to purchase Big Joe Forklifts.

How long does a Big O warranty last?

With our 12-month/12,000-mile Nationwide Limited Repair Warranty, we’ll get you back on the road. In addition to our 460+ locations, you can also visit the nearest of 35,000 participating facilities that honor our warranty. For directions to the nearest participating repair facility, call 1-800-351-8545.

How long should a warranty last?

The duration of a warranty varies based on the type of product and service, and the terms of the warranty. Many warranties for common household items typically last up to one year from the date of purchase. After this period, the manufacturer is no longer obligated, unless an extended warranty has been purchased.

How to return a Big Joe?

To Return an Item:

1. Please contact Big Joe via support to initiate your claim.
2. We require proof of purchase to honor a refund.
3. All claims must be received within 30 calendar days from the date of purchase.

Does Big Joe have a warranty?

Big Joe products come with a limited lifetime warranty for workmanship and components. This warranty does not include misuse or accidents resulting in damage. Warranty is not transferable or assignable and will only be issued to the original owner.