BIBERK Customer Service Number — Practical, Professional Guide

Executive summary

BIBERK is a digital insurance brand that markets life, motor, and property micro-insurance products through digital channels and bancassurance partnerships. This guide explains how to reliably find and use the official BIBERK customer service number, what information to prepare before contacting them, alternative contact channels, escalation routes, and realistic expectations for response and resolution times.

The most dependable source for a current customer service number is BIBERK’s official properties: its corporate website, the official mobile app, and the verified social accounts. This document shows you how to verify the number you find, what to have ready on the call, and how to escalate if you do not get a timely or satisfactory response.

Where to find the official BIBERK customer service number

Primary verification points: the official website (look for a Contact/Hubungi Kami page), the BIBERK mobile app listing on Google Play / Apple App Store (the developer page and app description include contact details), and verified social media profiles (blue-check accounts on Twitter/X, Instagram or Facebook). Bookmark the page that contains the customer service number; do not rely on a third-party listing unless you can cross-check it against the official site.

Typical phone-number formats you will encounter for Indonesia-based insurers use the +62 country code and a city code or service prefix (for example +62 21 xxxx xxxx for Jakarta, or a toll-free 0800-style prefix). If a web page shows a number with no country code, add +62 when dialing outside Indonesia. If you’re unsure whether a number is official, call from a secondary phone and confirm that the representative gives you the company registration number (if requested) or directs you to the secure customer portal.

What to prepare before calling the customer service number

Efficient calls require exact documentation. Prepare the policy number (typically a numeric or alphanumeric string on your policy schedule), your national ID (KTP) or passport number, the phone number registered on the policy, the purchase date of the policy or certificate, and any claim reference numbers you already have. If you are calling about a claim, have the incident date, a short incident chronology, invoice receipts, repair estimates, photos, and any police report (if applicable).

• Minimum documents to have ready: policy number, registered mobile number, KTP/passport, digital photos of policy and damaged item (if claim), claim reference or ticket number (if available), bank account (for claim reimbursement).

Using these materials, you can shorten verification time and reduce hold times. Also open the BIBERK app or the email thread you used to purchase the policy because agents commonly ask for an order ID or transaction ID shown there.

How to use the customer service line effectively

When you call, clearly state your purpose in one sentence: e.g., “This is a claim notification for motor policy number ABC12345—accident on 15 August 2025; I need advice on the claims intake and next steps.” That gives the agent immediate context and reduces call transfers. Ask the agent to provide a ticket/reference number and the agent’s name and ID for follow-up. If the line offers an IVR (interactive voice response), listen for options like “Claims,” “Policy Changes,” “Billing,” “Complaint,” and choose the option that matches your need to reach a specialized queue faster.

Record the date and time of the call and the ticket number. If the line is busy and you cannot wait, request a callback option or switch to the in-app chat or official email and paste the call contents there so you have a written trail. For urgent matters (medical emergencies or active theft), inform the agent immediately; many insurers have accelerated triage for urgent claims.

Alternative contact channels and their strengths

If you cannot reach a phone line or need written confirmation, use the official app’s secure chat or the Contact Us form on the website to submit attachments (photos, invoices, police reports). Email is useful for longer document trails; send to the address listed on the official site and include policy number, incident details, and scanned documents. Social media response can be fast for initial triage, but never share sensitive personal data publicly—use direct messages only after confirming the account is verified.

Most modern insurers also provide a complaint/escalation inbox. If no progress is made within the expected timeframe given by the agent, use the escalation email or the complaint form. Keep all timestamps and ticket numbers; these accelerate internal reviews and, if necessary, regulatory complaints.

Escalation steps, expected timelines, and practical tips

• Step 1 — Initial contact: Call the customer service number. Get a ticket number. Typical IVR queues run business hours (e.g., 08:00–17:00 local time) but many providers offer extended hours; verify when you call.
• Step 2 — Documentation & intake: Submit required documents via app/email within 24–48 hours to prevent processing delays. Ask the agent for expected first-response time (commonly 1–3 business days for intake confirmation in digital-first insurers).
• Step 3 — Escalation: If no substantive reply in the promised window, escalate to the customer relations or complaints unit referenced on the official site; keep copies of all communications. If unresolved after the final internal escalation, request the regulator referral details (in Indonesia, insurers give information about OJK consumer complaint procedures on their site).

Practical tip: Use a recorded script and checklist during the call so you consistently capture ticket numbers, agent names, and promised timelines. If you are calling from abroad, use the +62 prefix and ask for a callback to a local number to avoid high international charges. Always confirm the secure channel for sending sensitive documents (e.g., the in-app upload or an encrypted support portal) rather than sending KTP or bank details over unverified email addresses.

What is insurance customer service?

Insurance. Customer service representatives in the insurance field are responsible for helping out customers who have queries about insurance plans and other insurance related inquiries.

Who owns biBERK?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview biBERK is owned by Berkshire Hathaway, specifically within their Berkshire Hathaway Insurance Group. They are a direct-to-consumer small business insurance company, meaning they sell insurance policies directly to businesses without using brokers. 

AI responses may include mistakes. For financial advice, consult a professional. Learn moreSmall Business Insurance From biBERK | Get A Quote Onlinebiberk.comAbout biBERK | Making Small Business Insurance SimplebiBerk(function(){
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Does biBerk have agents?

biBerk does not appoint individual retail agents. We offer biBerk products through select wholesaler partners which allow you to quote, bind, and issue.

What is the phone number for biBerk?

For support, please email us at [email protected] or call us at 844-472-0967.

Is biBerk a real insurance company?

biBerk is a small business insurance company that’s part of the Berkshire Hathaway Insurance Group. All of the company’s major insurance subsidiaries are rated A++ by A.M.

Can you cancel biBERK insurance?

You must cancel your policies over the phone. Please call 1-844-472-0967 to start the cancellation process. Be aware that this process varies based on your coverage, laws in states where you have coverage, and any outstanding claims or required activities like audits.