BFGoodrich Customer Service — Expert Guide

Brand context and what customer service covers

BFGoodrich is a long-established tire brand (original company founded in 1870) that today operates as a consumer tire brand under the Michelin organization. For owners this means warranty, technical support, recall handling, and claim adjudication are handled via BFGoodrich-branded channels and Michelin’s consumer-services processes. Typical issues handled by customer service include manufacturing defects, treadwear prorated credit claims, patch/repair advisability, and NHTSA recall coordination.

Customer service is not a retail function: it adjudicates manufacturer responsibility, issues pro-rata credits or replacements, and documents safety recalls. Retailers (independent shops, national chains) handle installation and immediate roadside concerns; the manufacturer handles whether the tire qualifies for warranty relief and for what monetary value. Expect interactions to focus on DOT sidewall data, purchase proof, and photos of the tire.

How to contact BFGoodrich and useful online resources

The primary online entry point is the BFGoodrich consumer site: https://www.bfgoodrichtires.com. Technical and warranty pages there link to claim forms and the nearest authorized retailer locator. Because BFGoodrich is a Michelin brand, useful cross-reference resources include Michelin’s consumer pages (search “Michelin contact us” at https://www.michelinman.com) and the federal recall database at https://www.nhtsa.gov/recalls.

When you need direct, verifiable assistance, start with the BFGoodrich contact form and then your place of purchase. If you bought from a national chain they often have a dedicated manufacturer liaison; independent shops will forward claims to BFGoodrich or Michelin. Always save your retailer invoice and note the tire DOT code (last four digits indicate week and year of manufacture). If you prefer phone support, use the contact phone number listed on the BFGoodrich website for your country/region to ensure you reach the correct consumer support desk and language service.

What to prepare before you call or submit a claim

Being methodical speeds resolution. BFGoodrich warranty reviews rely on objective evidence: proof of purchase, the tire DOT serial, mileage on the vehicle, and high-quality photos showing treadwear and sidewall condition. Expect the adjudicator to ask whether the tires were used on a trailer, in commercial service, raced, or fitted to an over-sized lift — those are common exclusions.

• Essential documentation: original sales invoice (date, price per tire), vehicle mileage at time of purchase and at claim, clear photos of each tire (sidewall + tread), close-up of the DOT code (last 4 digits), and a technician’s assessment if the tire was installed by a shop.
• On-tire data to record: DOT serial (example format DOT XX00 ABCD 2319 = week 23 of 2019), remaining tread depth in 32nds of an inch (e.g., 4/32″), and any visible damage type (puncture location, sidewall bubble, tread separation).

Warranty and claim evaluation process (practical mechanics)

BFGoodrich warranty reviews typically follow a standard sequence: initial intake (1–3 business days), technical review (3–14 business days), and resolution or instruction (replacement, pro-rata credit, or denial). Typical total turnaround is 2–6 weeks depending on documentation and whether a physical inspection is required. If a tire is deemed defective, the remedy is often replacement or pro-rata credit based on remaining tread depth relative to original tread depth.

For clarity, here is a representative pro-rata calculation used in the tire industry: if original tread depth = 12/32″ and remaining tread = 4/32″, remaining percentage = 4/12 = 33.3%. If the manufacturer’s list price was $200 per tire, the credit equals remaining percentage × $200 = $66.67. Your out-of-pocket for a new $200 tire would be $133.33 plus mounting/balance and tax. If the new tire list price differs from your original purchase, the credit is usually applied against the current list price at the authorized retailer.

Common exclusions, repair guidance and practical tips

Common exclusions include: sidewall cuts or collisions, tires used in commercial/overloaded service not intended by the tire model, damage from off-road abuse or racing, and damage caused by improper mounting or wheel defects. Punctures in the central tread area under 1/4″ are often repairable once removed and inspected; sidewall punctures are usually non-repairable and excluded from warranty relief.

Practical tips to avoid disputes: keep receipts, have tires mounted and balanced by reputable shops (retain labor receipts), check alignment within the first 1,000 miles and keep a record, and photograph tires periodically. If you suspect a defect before reaching legal minimum tread (2/32″ in many U.S. states), make a claim sooner than later — evidence is strongest early in the wear lifecycle.

Escalation, recalls and regulatory options

If you disagree with a warranty decision, ask for a formal written explanation and the technician report. Escalate to Michelin consumer affairs if BFGoodrich customer service cannot resolve the dispute; the brand keeps centralized oversight for appeals. For safety issues, check the NHTSA recall database at https://www.nhtsa.gov/recalls and file a complaint with NHTSA if you believe a safety-related defect was mishandled.

Keep records of all communications (dates, names, case numbers) — these are essential if you later seek small-claims resolution. In many cases a local dealer will work directly with the manufacturer to keep the customer mobile while the formal claim is processed, so ask for temporary short-term solutions (loaners, paid replacement with a pending credit) if safe and reasonable.

Do BFGoodrich tires come with a warranty?

All BFGoodrich® tires that are purchased from an authorized BFGoodrich dealer (find authorized BFGoodrich dealers here) have a Standard Manufacturer’s Limited Warranty, which covers defects in workmanship and materials for the life of the original usable tread, or for 6 years from date of purchase, whichever occurs …

What are the disadvantages of BFGoodrich?

Cons: Slightly higher pricing compared to entry-level tire brands. Some all-terrain models may produce more road noise.

When did BFGoodrich go out of business?

Technically, the original company left the tire business in 1988. However, the name Goodrich was sold to Michelin. Therefore, all Goodrich tires today are actually made by Michelin. Today, you can still find Goodrich tires with this brand name.

How do I contact BFGoodrich?

CONTACT US

1. CALL US. United States: 1-877-496-4243. Our customer support is open: Monday – Friday 8:00 am to 8:00 pm.
2. CALL US. Roadside Assistance: 1-800-TIRE-911. (Commercial)
3. WRITE US. Consumer Care. P.O. Box 19001. Greenville, SC 29602-9001.

Is there a recall on BFGoodrich tires?

Models Included in the BFGoodrich Recall
The models recalled include: BFGoodrich Commercial T/A All-Season (LT 275/70R18 125/122Q) BFGoodrich Commercial T/A All-Season 2 (LT 275/70R18 125/122R)

Is BFGoodrich made by Michelin?

The BFGoodrich brand name continues to be used by Michelin, who acquired the tire manufacturing business in 1988.