Bethpage Customer Service Number — Complete, Practical Guide

Primary customer service contacts and where to start

For general member help, Bethpage Federal Credit Union’s primary, toll‑free customer service number is 1‑800‑628‑7070. If you prefer a local line, the Bethpage main telephone number is 516‑349‑7000. The credit union’s corporate address is 899 S. Oyster Bay Road, Bethpage, NY 11714, and the official website and account portal are https://www.bethpage.com.

These channels are the fastest way to reach account access specialists, fraud teams, loan officers and membership services. Use the toll‑free number for routine account questions, branch locations, online banking help and to report a lost or stolen card; the local number connects you to the same service center when calling from the Long Island area.

What you can handle by phone (practical examples)

Calling 1‑800‑628‑7070 will connect you to representatives who can handle: balance and recent transaction inquiries, ACH and internal transfer assistance, stop‑payments, scheduling branch appointments, information on checking/savings/CD rates and opening accounts. Typical phone transactions include setting up external transfer connectivity, ordering checks, and clarifying monthly statements.

Critical services available by phone include immediate reporting of lost or stolen debit and credit cards (fraud teams are usually available 24/7 for card hotlines). You can also initiate disputes for unauthorized transactions, request copies of cleared checks, and get preliminary information for wire transfers and loan applications; for final wire authorizations and certain loan closings you will be directed to a branch or secure message channel.

Step‑by‑step checklist before you call

• Have your member/account number, last 4 digits of your Social Security number, date of birth and a recent transaction date handy — this speeds verification and reduces average hold time.
• Know the specific transaction(s) you’re calling about (date, amount, merchant) and whether you have paper or electronic statements; for disputes the 60‑day rule (under federal rules such as Reg E/Reg Z) often applies from the date a statement is mailed.
• If calling about fraud or a lost/stolen card, be prepared to place a temporary or permanent card block; ask for the incident reference number and confirm the timeline for replacement card delivery (standard replacement mail is usually 5–7 business days, expedited options may be available).

How the phone experience is structured and what to expect

When you call the primary number you will typically encounter an automated menu that routes you to the appropriate queue (card services, loan servicing, online banking, branch appointments). During business‑peak times hold times can vary — a reasonable expectation is 5–20 minutes, but wait times can be longer during major outages or after wide‑scale fraud alerts.

If the agent cannot immediately resolve your issue they will escalate to a specialized team or supervisor; ask for the specialist’s name and an internal ticket or reference number so you can follow up. For complex requests (wire trace, loan underwriting questions, title exceptions) the agent will often provide a timeline in business days for resolution and next steps.

Security, verification and documentation requirements

Bethpage will verify identity before discussing account‑specific data. Typical verification steps include confirming member number, full name, current address, date of birth and the last four of your SSN. For higher‑risk requests (changing contact info, adding external transfer links, closing accounts) expect multi‑factor authentication: a one‑time code to your phone or secure message through online banking.

For disputes and error investigations keep documentation: screenshots of questionable transactions, copies of receipts, and supporting emails. Federal dispute rules give you specific windows to raise unauthorized charges (commonly 60 days after a statement), so log the call reference and the representative’s name and follow up in writing via the secure messaging center on bethpage.com if requested.

Escalation, complaints and regulatory options

If a resolution through customer service is unsatisfactory, request escalation to a supervisor and ask for an estimated timeframe in writing. If you must file an external complaint, Bethpage members may direct unresolved issues to the Consumer Financial Protection Bureau (online at https://www.consumerfinance.gov/complaint/) or to the National Credit Union Administration (NCUA) for federally insured credit unions; NCUA’s headquarters address is 1775 Duke Street, Alexandria, VA 22314.

Keep a record of dates, names, reference numbers and the nature of each contact. If you’re pursuing reimbursement or an urgent fraud investigation, these documented details materially improve the speed and effectiveness of regulatory or internal escalation.

Are FourLeaf and Bethpage the same company?

Bethpage is now FourLeaf Federal Credit Union. Marking the next chapter in its 83-year history, Bethpage Federal Credit Union is now officially FourLeaf Federal Credit Union. New signs and branding were unveiled today at FourLeaf’s headquarters and all of its branches across Long Island, Queens and New Jersey.

How to contact be real customer service?

Go to your profile. Tap the three-dot menu in the top right. Tap “Help” and then “Contact us”.

What happened to Bethpage Credit Union?

In 2003, Bethpage was approved for the largest federal community charter in the U.S., allowing its rapid growth. In November 2024, Bethpage announced it would be rebranding and changing its name to FourLeaf Federal Credit Union in early 2025.

Does Global Credit Union have 24 hour customer service?

Just enter your deposit and payment information into our secure system and we’ll contact all the depositors and billers to switch your payments over to your new Global account. If you have any issues, you can call our Member Service Center 24/7 at 800-525-9094. Can I receive my statements electronically?

How do I call FourLeaf customer service?

Who should I call if I have questions or need help? Please call FourLeaf at 1-800-628-7070 so we can help you.

Is Bethpage FourLeaf now?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Bethpage Federal Credit Union is now officially FourLeaf Federal Credit Union. The name change was part of a strategic rebranding initiative and was officially announced in early March 2025, according to FourLeaf Federal Credit Union. The credit union is expanding its presence in the New York and Tri-State area, and the new name is intended to reflect this growth. 

AI responses may include mistakes. For financial advice, consult a professional. Learn moreAnnouncement – FourLeaf FCUBethpage Federal Credit Union is now FourLeaf Federal Credit Union (FourLeaf). For over 80 years, we have evolved to meet the grow…FourLeaf Federal Credit UnionAbout Us – FourLeaf FCUAfter months of extensive market research, brand studies, and strategic planning, we’re thrilled to announce that Bethpage Federal…FourLeaf Federal Credit Union(function(){
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