Benjamin App customer service number — how to find, verify, and use it

Where to find the official Benjamin app customer service number

Because companies change contact channels frequently, the single most reliable place to obtain the official Benjamin app customer service number is inside the app itself under Settings > Help / Contact Support. In-app contact details are maintained by the developer and typically link you to the correct phone, chat widget, or ticket form; using those avoids impersonation risks that come from third‑party websites or search results.

If you prefer not to open the app, check the official App Store and Google Play listings for “Benjamin” (look for the same developer name you expect). Both stores include a “Developer contact” section that often lists an email, phone number or physical address. The company’s official website (the domain shown on the app store listing) should have a Help/Contact or Support page with the same phone number and hours — always confirm the domain is HTTPS and matches the developer name in the store listing.

Primary contact channels and typical response times

Most modern finance apps (including Benjamin-style services) operate a mix of channels: in-app messaging, email, web chat, and sometimes a phone line for high‑priority or verification issues. Typical business‑hour phone or live chat availability is Monday–Friday 09:00–18:00 local time; emergency verification lines may be narrower. Expect initial automated acknowledgements immediately, a human response within 24–72 hours, and full resolution in 7–14 days for non-complex issues.

If speed is essential (fraud, unauthorized charge, account lockout), escalate immediately via in-app “Report fraud” flow or call the listed phone number. For billing-only questions, email or ticket systems are often fastest because they create a written record with a ticket ID that you can quote in follow-ups.

• In-app support: immediate auto-reply; human response usually 4–72 hours depending on severity.
• Email/support ticket: typical acknowledgment within 2–12 hours; resolution 3–14 business days.
• Phone (if provided): best for time-sensitive identity verification or urgent fraud; average hold time 3–15 minutes for well-resourced apps, longer for smaller teams.
• Social media (Twitter/X, Facebook): public channel—quick for visibility but give only non-sensitive info; response times vary from 1 hour to 48+ hours.

What to have ready when you call or chat

Preparing the right details before you contact support will shorten hold times and speed resolution. Have account identifiers, timestamps, transaction IDs, and any error messages; if you need to dispute a charge, get the exact date, amount, merchant name as shown on your statement, and a screenshot of the transaction line as printed in-app or on your bank statement.

Also prepare secure verification items the agent may request (but do not volunteer full sensitive data unless the channel is verified). Below is a compact checklist to have handy during the interaction:

• Account username or registered email/phone number (exact spelling and country code, e.g., +44 or +1).
• Transaction ID(s), date(s), amount(s) and screenshots (PNG/JPG) showing the issue.
• Device info: app version (e.g., v3.2.1), OS and version (iOS 17.4 or Android 14), and time of occurrence in your timezone.
• Ticket reference number if you previously contacted support; note the agent name and time of prior contacts.
• Preferred outcome (refund, account unlock, correction) and an acceptable deadline (e.g., “please resolve within 10 business days”).

Security, verification, and avoiding phishing or scam numbers

Never call a number found in an unsolicited email, text message, or an unknown search listing without verifying it against the in-app contact or the company’s verified website. Scammers commonly post fake support numbers that ask for one‑time passwords, full Social Security numbers, or remote‑access installations. Legitimate agents will ask for the minimum required verification information only (often only last 4 digits of your SSN or a confirmation code sent to your device).

Basic verification steps: confirm the site uses HTTPS and the certificate is valid; compare the phone number to the developer contact shown in the App Store/Play Store; check the company’s verified social profiles for the same phone or contact link. If a call requests remote-control software or full identity documents uploaded to an unverified URL, terminate the call and report the attempt to your bank and to the platform’s abuse team.

Escalation, refunds, regulatory complaints and realistic timelines

If initial support fails to resolve the problem, escalate by asking for a supervisor or a formal appeal/ticket review. Ask the agent to provide a written case/ticket number and an expected SLA (for example: “Please respond in writing within 5 business days; escalate to Level 2 if unresolved by Day 7”). Keep records of every contact (date/time, agent name, ticket ID) — those records are essential if you later open a dispute with your bank or file a regulatory complaint.

For unresolved billing disputes, you can generally open a bank dispute (chargeback) within 60–120 days depending on card issuer rules. For consumer-protection complaints: in the United States you can contact the Federal Trade Commission (FTC) at 1‑877‑FTC‑HELP (1‑877‑382‑4357). In the UK, the Financial Conduct Authority (FCA) consumer helpline is 0300 500 0597. Provide your documentation and the support ticket history when filing—the regulator will want evidence you attempted internal resolution first.